Posted 7 months ago
Member Services Representative - Part Time
@ Meridian Credit Union Limited
Toronto, Ontario
Overview
Meridian Credit Union Limited is hiring a part-time Member Services Representative at its King St W branch in Toronto. The role provides compassionate member service, promotes financial products, and handles accurate transaction posting. The posting states a salary of CAD $47,775 to $60,400 per year, with some evening and Saturday hours required.
Pay:
$47,775–$60,400 a year
Responsibilities:
- Provide member service and promote suitable products and referrals
- Resolve member concerns with action plans
- Post transactions accurately and timely
- Maintain member confidentiality
- Support branch, community and digital ambassador activities
Requirements summary:
- Previous customer service experience, cash handling an asset
- High school diploma or relevant experience
- Flexible for evenings and Saturdays
- Proficiency in Microsoft Office and Outlook
- Strong negotiation and communication skills
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-04-22
- First seen by our source
- 2026-10-19
- Source record updated
- 2026-11-02
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Schedule | day, evening, weekends |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Languages | English |
| Education | High school (required) |
| Perks mentioned | Generous paid time off, Retirement plan, Tuition support |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Meridian Credit Union Limited
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
AROUND HERE, BANKING IS DIFFERENT.
Full company description
The Meridian Experience! A different employment experience Are you looking for an employer who shares your passion and enthusiasm? Do you want a job where you know you’re making a difference, every day you come to work? Do you want a challenging career with an organization that gives back to the community and whose employees embrace corporate social responsibility? Consider Meridian as a way you can grow your career with us. Where you’ll be involved in local decision making, work hands-on in finding solutions for our Members, where everyone works together to achieve our personal and financial goals. We’ll provide an inspirational environment that’s open and collaborative that empowers you to reach your professional goals and excel in the work of fulfilling our vision. You’ll have an opportunity to develop strong, enduring and independent working relationships where long-term partnerships with our Members is a reality. We are committed to creating a highly engaged workforce; we believe it’s critical to our success. As a company that puts people first. Meridian has always paid close attention to the rising cost of living and factored this into employee wages, which is why we are incredibly proud to be Ontario’s largest certified living wage employer. We pay all our employees, regardless of role, a living wage as calculated by the Ontario Living Wage Network. We believe that fair compensation for our employees translates to improved financial and overall well-being.
- LinkedIn followers
- 33,398
- People associated on LinkedIn
- 2,232
- Reported office locations
- 3300 Bloor St. W, Toronto, Ontario M8X 2W8, CA
- 3300 Bloor Street W, Centre Tower, Toronto, Ontario M8X 2X3, CA
- Business categories
- Financial Services
- Crowdfunding
- Other recorded names
- Meridian Credit Union
- Specialties
- Credit Union
- Banking
- Financial Services
- and Commercial Banking
- Profile identifies a recruitment agency
- No
- Reported total investment
- 125,000,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
The Meridian Experience! A different employment experience Are you looking for an employer who shares your passion and enthusiasm? Do you want a job where you know you’re making a difference, every day you come to work? Do you want a challenging career with an organization that gives back to the community and whose employees embrace corporate social responsibility? Consider Meridian as a way you can grow your…
| Field | Value |
|---|---|
| Industry | Banking |
| Company size | 1,001-5,000 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Privately Held |
| Year founded | 2005 |
| Specialties | Credit UnionBankingFinancial Servicesand Commercial Banking |
| Open jobs on Jobsy | 66 |
| View page |
Why Meridian?
At Meridian, our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.
Find our story here: About Meridian
Our Retail Banking Practice:
Our vision is to be recognized as the financial institution that has the most local impact, supported by a purposeful value proposition to our Members.
We have a passion for ensuring we maintain our tradition of exceeding Member expectations and helping them achieve their best lives. We deliver advice-based banking while providing tools that reduce complexity, offering the right information, and motivating our Members to reach their overall financial goals.
Our Retail teams work alongside our partners in Wealth, Small Business, and Mobile Mortgage Specialists to support our Members' holistic financial growth.
As a Member Services Representative:
You will be joining a team of highly engaged financial service professionals who are dedicated to providing an exceptional Member Experience!
In this role, we will rely on you to provide compassionate service, while positioning Meridian’s products and services to add value to our Members’ financial wellbeing.
Member Experience
- Provide a superior Member experience through the identification and promotion of products and services and where appropriate, and provide qualified referrals based on identified needs
- Demonstrate perseverance in difficult situations by showcasing understanding to Members’ perspectives, and creating action plans to resolve their concerns if they arise
- Ensure proper due diligence by posting all transactions accurately and timely
- Maintain discretion and confidentiality to respect Members’ privacy
- Participate in branch activities in support of expanding the Member relationship and growing our Digital Ambassador Program
Employee Experience
- Act as an engaged teammate and trusted partner to build and cultivate internal relationships within the Member Experience teams and cross-functional departments, while ensuring achievement of Retail Experience goals
- Demonstrate empathy with colleagues by communicating thoughts and ideas openly while promoting inclusivity and a sense of belonging towards others in the workplace
- Continue individual learning and development to align with Meridian values while delivering on action plans aligned with Employee Engagement results
Community Experience
- Promote Meridian in your community by participating in community activities or events while demonstrating our values
- Support local community organizations and activities through Business Development and Good Neighbour Program including planning, preparation, and delivery of Meridian hosted community events
How you will succeed:
- Previous work experience in a customer service role, with cash handling experience as an asset
- High School diploma or relevant working experience
- Flexibility to work all scheduled hours which include some evenings and Saturdays
- Proven understanding of computer systems and programs including Microsoft Office, and Outlook
- Strong negotiation, interpersonal, written, and oral communications skills
- Effective organizational time management, and problem-solving skills
This role represents an existing vacancy. Internal candidates are being considered as part of our standard process.
Salary Range: CAD $47,775 – $60,400 annually
Compensation for this role is based on a combination of skills, experience, and internal equity. Candidates with stronger alignment to the role’s requirements may be placed higher within the range. Your recruiter will share more information about our total rewards package during the hiring process.
Join us! This role is in office at 1029 King St W Unit 29, Toronto, ON M6K 3M9.
Build the Future of Banking with Us
At Meridian, we’re not just adapting to the future—we’re shaping it. We see talent as a catalyst for sustainable growth, community impact, and future-readiness. As the financial landscape evolves, we’re looking for team members who bring:
- Embedding & leveraging technology – Confidence and willingness to learn and integrate AI and emerging technologies into new ways of working. Experience with low/no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot is considered an asset
- Critical Thinking – The ability to analyze, evaluate and interpret information from various sources and apply logic and problem solving to make decisions.
- Data Driven– Leverage data and insights to identify, prioritize and improve member experience and business efficiency.
- Curiosity & Flexibility – Comfortable navigating and embracing change and uncertainty, ask more questions, explore more options. Continuously learn and grow.
What's in it for you?
As a Certified Living Wage Employer, you are guaranteed to earn a living wage with us, including an impressive benefits package which includes:
- Paid vacation time, and other time off
- Employer-paid health benefits
- Defined contribution pension matching
- Financial benefits including free banking, and special rates on mortgages, lines of credits and more
- Tuition reimbursement program
- Unique rewards and recognition program
You will benefit from an inclusive and collaborative work environment that encourages creativity, curiosity, and celebrates success. You will also receive the right training, tools and technology needed to delight our Members, with the opportunity to learn from diverse industry leaders, who have hailed from top organizations around the world.
Our Story:
Meridian is Ontario’s largest credit union, and second largest in Canada, helping to grow the lives of our more than 360,000 Members. Meridian has more than 75 years of banking history and is 100% owned by its members. With 89 retail branches and 15 Business Banking Centers across Ontario and $ 30B in assets under management, Meridian offers a broad range of financial products and services to its retail, business banking and wealth members. With over 2000 employees and corporate offices located in Toronto and St. Catharines, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities that we serve. Our plan is to build on our momentum as we deliver on our purpose - helping our members achieve their best life.
Our Commitment to Belonging
At Meridian, belonging starts with people. We are committed to creating an inclusive and accessible workplace where everyone feels valued, respected, supported, and empowered to bring their authentic selves to work. We believe that diverse backgrounds, identities, abilities, sexual orientation, experiences, and perspectives make us stronger and help us better serve our Members, communities, and one another.
We are committed to an accessible recruitment experience and will provide accommodation information to candidates selected for an interview.
To learn more about DEIBR at Meridian, visit meridiancu.ca.
Thank you for your interest in Meridian Credit Union. We look forward to learning more about you and the unique experiences and perspectives you could bring to our team.
Follow us on Twitter at
Meridian only posts jobs on our official Careers Site, LinkedIn, and Indeed. If you find a Meridian job posting on any other site, please verify it by ensuring it directs back to our official career page. Meridian never asks candidates to apply through third‑party links that do not redirect to our Careers portal (UltiPro). For more tips on how to protect yourself from job scams visit Protect yourself from job scams | Meridian.
Please note that due to the volume of applications, only those under consideration will be contacted for an interview.
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