Posted 23 days ago
Full-Time Member Services Representative
@ CAA Niagara
St. Catharines, Ontario
Overview
CAA Niagara is hiring a full-time, on-site Member Services Representative to serve members in person and by phone. The role covers membership, insurance, travel programs and savings initiatives, with a posted wage of $19.74 per hour. Availability for days, evenings and weekends is required.
Pay:
$19.74 an hour
Responsibilities:
- Represent CAA Niagara as a brand ambassador in person and by phone
- Assist members with membership, insurance, travel and savings programs
- Move between tasks, roles and locations based on daily needs
- Provide accurate and timely information to members
Requirements summary:
- Passion for exceptional customer service
- Proficiency in Microsoft applications and digital tools
- Excellent communication, multitasking and attention to detail
- Availability for days, evenings and weekends
- Customer service, sales or related experience
Tools & skills
Source and dates
Employer career site / ATS feed · dayforce-feed
- Employer posting date
- 2026-10-14
- First seen by our source
- 2026-10-15
- Source record updated
- 2026-10-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Schedule | day, evening, weekends |
| Travel | air: none · ground: none |
| Work setting | Office, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Background checks | criminal record |
| Education | High school (preferred) |
| Perks mentioned | Wellness, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
CAA Niagara
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
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Full company description
CAA Niagara employs over 300 employees who support providing service to more than 163,000 Members across the Niagara Region. We offer our members access to an ever-expanding range of useful and reliable services that give peace of mind - from your own backyard to just about anywhere your wanderlust takes you. We operate under the guidance of a Board of Directors, who ensure continued financial viability and the fulfillment of CAA Niagara's strategic direction on behalf of its Membership.
- LinkedIn followers
- 1,898
- People associated on LinkedIn
- 126
- Reported office locations
- 3271 Schmon Pkwy, Thorold, ON L2V 4Y6, CA
- 76 Lake Street, St. Catharines, ON L2R 5X9, CA
- 155 Main Street East, Grimsby, ON L3M 1P2, CA
- 800 Niagara Street, Welland, ON L3C 5Z4, CA
- 6788 Regional Road 57, Niagara Falls, ON L2J 1B4, CA
- Business categories
- Hospitality
- Non Profit
- Travel
- Other recorded names
- CAA Niagara Talent Management Team
- CAA Niagara
- Specialties
- Membership
- Roadside Services
- Travel Consultation
- Home & Auto Insurance
- Travel Medical Insurance
- Member Rewards/Discounts
- and Community Support
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
CAA Niagara employs over 300 employees who support providing service to more than 163,000 Members across the Niagara Region. We offer our members access to an ever-expanding range of useful and reliable services that give peace of mind - from your own backyard to just about anywhere your wanderlust takes you. We operate under the guidance of a Board of Directors, who ensure continued financial viability and the…
| Field | Value |
|---|---|
| Industry | Travel Arrangements |
| Company size | 201-500 employees |
| Headquarters | Thorold, ON |
| Organization type | Nonprofit |
| Year founded | 1911 |
| Specialties | MembershipRoadside ServicesTravel ConsultationHome & Auto InsuranceTravel Medical InsuranceMember Rewards/Discountsand Community Support |
| Open jobs on Jobsy | 15 |
| View page |
Who We Are
CAA Niagara is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community. For over one hundred years, we have been a staple within our community, providing such services as emergency roadside assistance, travel services, insurance coverage, membership and rewards savings; continually growing our suite of relevant services and products.
A true community partner, we could not be here without our over 160,000 members across Niagara, allowing us to focus on earning your continued trust, every day!
Location: Niagara Region, ON
Status: Full-Time Permanent, On-Site
This posting is to fill an existing vacancy.
About the Role
This isn’t your typical desk job. As a Member Services Representative (MSR), you are the face of CAA Niagara — the first and lasting impression for our members, whether they walk through our doors or call us on the phone.
This is a multi-faceted, fast-paced position where no two days look the same. You’ll wear many hats — from sales advisor and customer support specialist to travel insurance consultant — all while staying on the move and adapting to meet the needs of the day. Your ability to connect, adapt, and create exceptional experiences is what makes you a standout.
The hourly wage for this role is $19.74.
Key Responsibilities
- Represent CAA Niagara with professionalism and pride as a brand ambassador.
- Deliver exceptional customer service in person and over the phone, building trust and loyalty with members.
- Assist members with a variety of services, including membership, insurance, travel programs, and savings initiatives.
- Flexibly move between tasks, roles, and locations based on daily operational needs.
- Provide accurate, helpful, and timely information to ensure every member leaves with value.
Qualifications & Skills
- Passionate about providing exceptional customer service
- Tech-savvy, with proficiency in Microsoft applications and other digital tools
- Excellent communication skills, strong multitasking abilities, and attention to detail
- Outgoing, dependable, flexible, and eager to learn
- Able to thrive in a busy, fast-changing work environment
- Availability to work flexible hours, including days, evenings, and weekends
Education & Experience
- Secondary School Diploma preferred
- Experience in customer service, sales, or related roles
- Previous experience in a multi-tasking or fast-paced environment considered an asset
Working Conditions
- Standard office environment with frequent computer use and digital systems
- Occasional work outside regular business hours may be required to meet operational or business needs
What’s In It For You
- Growth, training, and development opportunities
- Wellness and Green Living Reimbursement Program
- Participation in the Give Where You Live community program
Interview Process
Our process is designed to provide a full picture of how you would contribute to our team:
- Pre-screening call
- In-person interview
- Background check
- Offer
CAA Niagara does not currently use artificial intelligence in the screening or selection of applicants.
CAA Niagara is an equal opportunity employer and is committed to providing an accessible and inclusive workplace. We are dedicated to ensuring that our recruitment processes are barrier-free and accommodating to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or employment process, please inform our Human Resources department at [email protected]
We will work with you to meet your needs and ensure a positive experience throughout the recruitment journey
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