First seen by our source: just now
Mobility Coordinator
@ Town of Oakville
Oakville, Ontario
Overview
The Town of Oakville is hiring a Mobility Coordinator on a temporary full-time contract to handle trip planning, reservations and customer service for specialized (care-A-van) and On Demand transit. The work centres on accurate scheduling, radio dispatch to drivers, and compassionate handling of cancellations and emergencies. The role requires a two-year college diploma plus 1 to 3 years of administrative or customer service experience, with CUPE 1329T terms and an October 23, 2026 closing date.
Responsibilities:
- Record and confirm reservations, changes, cancellations and no shows
- Build daily schedules with specialized scheduling software
- Communicate with drivers by radio dispatch
- Handle customer, driver and public service issues
- Process applications and prepare performance reports
Requirements summary:
- Two-year college diploma
- 1-3 years administrative or customer service experience
- Excellent verbal and written communication
- Empathy and patience with people with disabilities
- Comfort with MS Office, Teams and scheduling software
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- Not provided
- First seen by our source
- 2026-11-15
- Source record updated
- 2026-11-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | College diploma (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Town of Oakville
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Vision: A vibrant and livable community for all
Full company description
A vibrant and impressive community within the Greater Toronto Area, Oakville is a beautiful lakeside town with a strong heritage, preserved and celebrated by residents and visitors alike. We create and preserve Canada's most livable community that enhances the natural, cultural, social and economic environments.
- LinkedIn followers
- 35,257
- People associated on LinkedIn
- 1,372
- Reported office locations
- 1225 Trafalgar Road, Oakville, Ontario L6H0H3, CA
- Other recorded names
- Town of Oakville
- Profile identifies a recruitment agency
- No
A vibrant and impressive community within the Greater Toronto Area, Oakville is a beautiful lakeside town with a strong heritage, preserved and celebrated by residents and visitors alike. We create and preserve Canada's most livable community that enhances the natural, cultural, social and economic environments.
| Field | Value |
|---|---|
| Industry | Government Administration |
| Company size | 1,001-5,000 employees |
| Headquarters | Oakville, Ontario |
| Organization type | Government Agency |
| Open jobs on Jobsy | 35 |
| View page |
Temporary, Full Time (CUPE 1329T)
Posting Status
Open to all current Town of Oakville employees and external applicants
Duration
Indefinite Contract
Temporary Vacancy Reason
Backfill
Closing Date
Applications for this position must be received at oakville.ca by no later than 11:59 pm on October 23, 2026.
This job posting is for an existing vacancy and therefore will be filled accordingly.
Reporting to the Supervisor, On Demand Services at Oakville Transit, this position is responsible for assisting both specialized services (care-A-van) and On Demand customers with trip planning and reservations. This includes handling cancellations, no shows, trip modifications, monitoring communications and responding to enquiries and emergency situations, assisting with the creation of daily schedules and adjustments, communicating information and instructions to contracted service providers.
You will be the first point of contact for our application-based specialized transit service. Empathy and patience as well as strong active listening and communication skills are essential to build relationships with diverse customers, family members and staff at adult community programs. Attention to detail is also required to ensure accuracy of reservations.
You have tact and diplomacy and understand the importance of providing a positive customer experience for our diverse clientele. You can work independently and thrive in a fast-paced environment.
Job Responsibilities
- Accurately record and confirm reservations, scheduling adjustments, cancellations, and no shows.
- Quickly and compassionately respond to any last-minute requests or emergency situations from customers and drivers.
- Develop daily schedules, reconcile customer requests with driver/vehicle resources to optimize service efficiency using specialized scheduling software.
- Use radio dispatch to communicate with drivers for cancellations, changes, problem-solving and special instructions.
- Resolve issues related to service disruptions and no shows with contracted taxi service.
- Process customer applications, create customer profiles and assist with administration of customer correspondence.
- Assist with tracking service performance metrics and producing daily, weekly, and month-end reports as requested.
- Assist with all manner of customer service issues that may arise either by telephone, online or in person from specialized service and on-demand customers, members of the public as well as drivers for Oakville Transit.
- Perform other duties as assigned.
- Minimum two-year College Diploma plus 1-3 years administrative or customer service experience.
- Courses, specialized training, or experience in gerontology/LTC, patient/personal care, accessibility, community/social services, hospitals or help lines would be a strong asset.
- Excellent customer service and interpersonal skills including both verbal and written communication, active listening, and ability to remain calm under pressure while navigating a fast-paced environment.
- Ability to be empathetic, non-judgmental, and supportive to customers and their caregivers.
- Must be able to deal effectively and courteously with the public in person or over the telephone with the patience, skill, and sensitivity to support people with various disabilities.
- Ability to multi-task, apply common sense, and use good judgment, and discretion including protecting the confidentiality of customer information.
- Must be comfortable working in an office environment using typical office technologies including MS Office business applications (e.g. Teams) and open to learning new scheduling software, electric buses and radio dispatch technology. Experience with Spare Labs would be an asset.
- Ability to work well under pressure, possessing superior time management and organizational skills.
- Strong team player but must also work independently with minimal supervision when required.
- The ability to speak multiple languages would be an asset.
- Knowledge of the Town of Oakville, the requirements of the Ontario Human Rights Code (OHRC), the Accessibility for Ontarians with Disabilities Act (AODA), and experience in the transit industry would be considered assets.
The Town’s recruitment software includes elements of artificial intelligence to assist in the screening and short-listing of qualified candidates.
This job profile reflects the general requirements necessary to perform the principal functions of the job. This does not include all of the work requirements of the job. Applicants are required to demonstrate through their application and in the interview process that their qualifications match those specified. The minimum threshold score for each of the testing and interview components of the recruitment process is 70%.
We thank all applicants and advise that only those selected for an interview will be contacted.
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