MRO & Sales Coordinator

About Us

At Select Helicopter Services Ltd., our mission is simple: “Your Mission Is Our Priority.” Backed by over 45 years of combined technical expertise, we are a global leader in the repair and overhaul of helicopter hydraulic components and cargo hooks. Serving commercial, military, and private fleets worldwide (including Bell, Airbus, and Sikorsky), we deliver exceptional craftsmanship and highly reliable service that keeps our clients flying safely and with absolute confidence. We are a small, professional team that takes pride in the integrity and quality of our work and the relationships we build with our customers and each other.

Job Summary

The MRO & Sales Coordinator plays a central role as the primary point of contact in ensuring customers receive timely, accurate, and professional support throughout the quotation, approval, sales, and service process. In this role, you will be responsible for responding to customer inquiries, preparing and managing quotations, obtaining supplier pricing and lead-time information, processing customer approvals, coordinating sales transactions, and following up to ensure work moves smoothly from approval through completion.

You will work closely with internal teams to coordinate information, priorities, and timelines so that customer commitments are met efficiently and reliably, demonstrating organization, customer-focus, adaptability, and capability of managing multiple priorities.

This position is ideal for someone who desires to contribute to a growing organization and enjoys taking ownership of their work, solving problems in real time, and building strong relationships with customers and colleagues. You will be trusted with meaningful responsibility early on, with increasing autonomy as you become more familiar with company systems and processes.

The role directly supports the organization’s ability to deliver responsive service and maintain strong customer relationships in a fast-paced aviation maintenance environment.

Key Responsibilities

Customer Service & Relationship Management

• Respond to customer inquiries by phone and email in a professional and timely manner
• Serve as a primary point of contact for customers throughout the quotation and service process
• Provide status updates regarding quotations, repairs, sales orders, and service requests
• Build and maintain positive customer relationships through responsive and professional communication
• Escalate unusual customer concerns, pricing exceptions, or service issues to leadership as required

Quoting & Sales Administration

• Apply approved pricing markups to parts, materials, and services in accordance with Select’s established pricing matrix and policy
• Prepare and issue quotations for repairs, services, exchange units, rentals, and parts sales
• Obtain supplier pricing and lead-time information required for customer quotes
• Process customer POs and convert quotations into sales orders
• Process customer approvals and schedule to shop for repair/overhaul
• Coordinate procurement activities required to fulfill customer sales requirements
• Follow up on outstanding quotations and customer approvals
• Support revenue generation through accurate and timely quote turnaround

Operational Coordination

• Monitor work order progress and follow up with internal departments as required.
• Support scheduling activities by communicating customer priorities and commitments.
• Coordinate information flow between customers, Production, Stores, QA, Shipping, Accounts, and Leadership
• Follow up on open customer commitments to ensure timely completion and delivery
• Participate in internal planning discussions and workflow coordination activities

Continuous Improvement & Organizational Support

• Identify opportunities to improve customer experience, communication processes, and workflow efficiency
• Participate in the development and refinement of operational procedures and administrative processes
• Represent the organization professionally in all customer interactions
• Act as a positive ambassador for the organization and its reputation within the aviation industry
• Participate in trade shows, customer visits, and special projects as required

Qualifications

• Exceptional customer service orientation and relationship-building skills
• Strong written communication skills, including professional email communication and business correspondence
• Strong verbal communication and telephone skills
• Excellent organizational and time-management abilities
• Ability to manage multiple priorities and competing deadlines
• Strong attention to detail and accuracy
• Sound problem-solving and decision-making skills
• Ability to work independently while collaborating effectively with multiple departments
• Adaptability and willingness to learn company-specific systems, processes, and procedures
• Growth mindset with a commitment to continuous learning and professional development
• Strong computer skills, including ERP systems, Microsoft Outlook, Excel, and other business software applications
• Awareness of cybersecurity best practices and safe handling of electronic communications and company information

Required Training and Experience

• Minimum Grade 12 graduation or equivalent
• Three (3) to five (5) years of experience in customer service, customer support, operations coordination, sales administration, aviation, manufacturing, industrial services, or a related environment
• Experience preparing quotations, processing orders, coordinating customer requests, or managing transactional workflows is considered an asset
• Experience working within a small business or collaborative team environment is considered an asset
• Experience in aviation, manufacturing, industrial service, technical customer support, component repair, or related industries is considered an asset. Industry-specific product knowledge can be developed through on-the-job training

Required licenses, certificates and registrations

• Valid Passport or ability to obtain one
• Successful completion of the organization's Controlled Goods Program (CGP) screening requirements
• Successful completion of required company orientation and internal training, including applicable Maintenance Policy Manual (MPM) procedures
• Must be legally entitled to work in Canada

Compensation & Benefits

Enjoy competitive wages aligned with industry standards, dental care, extended health care, RRSP match after 1 year, paid time off, employee assistance program (EAP), and stable, long-term employment in a specialized aviation environment.

Work Schedule

Full-time

Monday to Friday

8-hour day shifts (7:30 am - 4pm)

Location

In-person

Occasional travel may be required for trade shows, customer visits, or company events