First seen by our source: 1 hour ago
Customer Service Representative
@ Airtika Heating and Cooling Ltd.
Kelowna, British Columbia
Overview
Airtika Heating and Cooling Ltd. is hiring a full-time HVAC customer service representative to answer customer calls, dispatch service appointments, and keep office operations running. The role requires 1 to 3 years of customer service or administrative experience, preferably in home services, and proficiency with CRM or dispatch software and Microsoft Office.
Responsibilities:
- Answer inbound calls and make outbound appointment calls
- Schedule and dispatch service and repair appointments
- Maintain customer records and service history
- Relay job notes and urgent needs to field technicians
- Handle customer concerns and perform post-service follow-up calls
Requirements summary:
- 1 to 3 years of customer service or administrative experience
- Familiarity with CRM or dispatch software and Microsoft Office
- Exceptional phone etiquette and active listening
- Accurate data entry while multitasking
- Calm, empathetic demeanor
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- Not provided
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Airtika Heating and Cooling Ltd.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 1 |
Overview
We are seeking a personable and organized HVAC CSR to join our team. The ideal candidate will provide assistance, information and support to our customers, dispatch service calls, and support daily office operations to ensure customer satisfaction and efficient routing for technicians.
Key Responsibilities
Inbound and Outbound Communication: Answer incoming calls, address customer inquiries regarding repairs, maintenance, and billing, and make outbound calls to confirm or book appointments.
Scheduling and Dispatching: Assign and schedule service, estimate and repair appointments using Housecall Pro software, optimizing technician routes.
Account Maintenance: Update customer records, track service history, and verify location data within the Housecall Pro database.
Team Communication: Communicate with field technicians to relay special instructions, job notes or urgent service needs.
Customer Care: Handle customer concerns with empathy and professionalism and escalate when necessary. Maintain detailed records of interactions, transactions, comments, and complaints within the customer database.
Administrative Tasks: Perform follow-up calls post-service, process basic paperwork, and assist with general office tasks.
Qualifications and Skills
Experience: 1 to 3 years of customer service or administrative experience, preferably in a home services or professional environment.
Software Proficiency: Familiarity with CRM or dispatch software and Microsoft Office.
Communication Skills: Exceptional phone etiquette, active listening, and a calm, empathetic demeanor to engage customers positively.
Multitasking: Ability to perform accurate data entry efficiently while managing multiple tasks simultaneously.
Join us today and be part of a vibrant team dedicated to delivering outstanding customer experiences. We value energetic individuals who are eager to grow their careers while making meaningful connections with our customers every day.
Please email us at: [email protected]
**All applicants are kept confidential**
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