Customer Service Representative

About Prime FX

Prime FX is a trusted foreign exchange and money transfer service provider committed to
delivering competitive exchange rates, exceptional customer service, and reliable cross-border payment solutions.

We are seeking a customer-focused and detail-oriented Customer service representative Foreign exchange teller to join our Burnaby branch.

Position Summary

The Customer service representative/Foreign Exchange Teller will be responsible for managing day-to-day currency exchange
and money transfer transactions while ensuring excellent customer service, operational accuracy, and compliance with company policies.

The successful candidate will play a key role in building long-term client relationships, managing branch cash positions, and contributing to the growth of the business through effective cross-selling of services.

Key Responsibilities

Customer Service & Relationship Management

• Deliver exceptional customer service to all walk-in and repeat clients.
• Build, maintain, and nurture strong customer relationships to encourage repeat
business and referrals.
• Understand customer needs and provide appropriate foreign exchange and money
transfer solutions.
• Professionally handle customer inquiries, concerns, and transaction requests.
Foreign Exchange & Money Transfer Operations
• Process foreign currency exchange transactions accurately and efficiently.
• Process domestic and international money transfer transactions in accordance with
company policies and regulatory requirements.• Educate customers on available products and services, including exchange rates
and transfer options.
• Cross-sell money transfer services to currency exchange customers and foreign
exchange services to money transfer customers.

Cash Management & Reconciliation

• Maintain accountability for assigned cash till and currency inventory.
• Monitor daily cash positions and ensure adequate stock levels of various foreign
currencies.
• Provide recommendations to management regarding currency inventory
replenishment requirements.
• Accurately reconcile cash balances and transactions at the end of each business
day.
• Investigate and promptly report any discrepancies.

Reporting & Administration

• Prepare and submit daily reports relating to currency sales, purchases, collections,
remittances, and branch activities.
• Maintain accurate records of transactions and supporting documentation.
• Ensure compliance with internal controls, operational procedures, and regulatory
requirements.
Compliance & Risk Management
• Adhere to all applicable regulatory, AML (Anti-Money Laundering), KYC (Know Your
Customer), and company compliance requirements.
• Escalate unusual or suspicious transactions in accordance with company
procedures.
• Maintain confidentiality of customer and business information at all times.

Qualifications & Requirements

Minimum Qualifications

• Bachelor's degree in any discipline.
• Legally authorized to work in Canada without requiring current or future employersponsored work authorization.
• Proven experience in a customer-facing role with demonstrated success in
delivering excellent customer service.

Preferred Qualifications

• Experience in foreign exchange, financial services, banking, money transfer, retail
financial services, or cash-handling environments.
• Strong cash management and reconciliation skills.
• Experience with sales, relationship management, or cross-selling financial products and services.

Skills & Competencies

• Excellent interpersonal and communication skills.
• Strong numerical aptitude and attention to detail.
• Ability to handle cash accurately and responsibly.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office and general computer applications.
• High degree of integrity, professionalism, and accountability.

What We Offer

• Competitive salary
• Health Benefits
• Opportunity to be part of a growing and dynamic foreign exchange business.
• Professional development and growth opportunities.
• Supportive and collaborative work environment.
Prime FX is an equal opportunity employer and welcomes applications from qualified candidates
of all backgrounds. We thank all applicants for their interest; however, only those selected for an
interview will be contacted.