First seen by our source: 2 hours ago
Customer Service Representative
@ TBMS Warehouse Inc.
Surrey, British Columbia
Overview
TBMS Warehouse Inc. is hiring a full-time, on-site Customer Service Representative in Surrey, BC. The role handles customer inquiries by phone and email, order status updates and service issues, coordinating with warehouse and logistics teams. Candidates need strong customer service, communication and order-management skills in a fast-paced logistics setting.
Responsibilities:
- Respond to customer inquiries by phone and email
- Provide order status updates and resolve service issues
- Coordinate with warehouse and logistics teams
- Update customer records and process service requests
- Track orders and proactively communicate delays
Requirements summary:
- Customer service experience in customer-facing roles
- Excellent English verbal and written communication
- Proficiency with email, spreadsheets and CRM or order systems
- Strong organization and accuracy in data entry
- Experience in warehousing, logistics or fulfillment is an asset
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- Not provided
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office, Warehouse |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
TBMS Warehouse Inc.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 1 |
Company Description TBMS Warehouse Inc. is a family-owned and operated fulfillment center and third-party logistics (3PL) warehousing facility with industry experience dating back to 1991. Located in South Surrey near the Canada–USA border, the company offers convenient access to major highways and ports across the lower mainland. TBMS focuses on reliable, efficient warehousing and fulfillment services for a diverse client base. Team members work in a busy but supportive environment where accuracy, safety, and customer satisfaction are core priorities.
Role Description The Customer Service Representative is a full-time, on-site role based in Surrey, BC. This role involves responding to customer inquiries by phone and email, providing order status updates, and resolving service issues in a timely, professional manner. Day-to-day tasks include coordinating with warehouse and logistics teams, updating customer records, processing service requests, and ensuring documentation is accurate and complete. The representative will track and follow up on customer orders, proactively communicate delays or changes, and support continuous improvement of the customer experience. The role requires consistent, clear communication, attention to detail, and a strong commitment to customer satisfaction in a fast-paced environment.
Qualifications
- Strong customer service skills with experience supporting Customer Service Representatives and Customer Support functions.
- Ability to maintain and improve Customer Satisfaction through timely issue resolution and clear communication.
- Experience delivering high-quality Customer Service and managing overall Customer Experience in a logistics, warehousing, or related environment.
- Excellent verbal and written communication skills in English, with active listening and conflict-resolution abilities.
- Proficiency with basic office software (e.g., email, spreadsheets, CRM or order management systems).
- Strong organizational skills, accuracy in data entry, and ability to prioritize tasks in a high-volume setting.
- Collaborative mindset with the ability to work effectively with operations, shipping, and management teams on-site.
- Previous experience in customer-facing roles; experience in warehousing, logistics, or fulfillment is an asset.
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