Posted 16 months ago
Customer Service Representative - International Freight Forwarding
@ Gillespie-Munro Inc.
Vancouver, British Columbia
Overview
Gillespie-Munro Inc. is hiring a full-time Customer Service Representative for its International Forwarding team in Vancouver, British Columbia, supporting the forestry division. The role coordinates international shipments, bills of lading, export documents and carrier deadlines. Minimum three years of marine international forwarding experience is required.
Responsibilities:
- Coordinate international transportation and shipments for forestry department
- Monitor carrier cut-off dates, VGM deadlines and bill of lading process
- Prepare and process export documents and invoices
- Update shipment data and supplier KPI reports
- Manage cargo flow against volume allocations
Requirements summary:
- Minimum three years of international forwarding in marine transportation
- Strong attention to detail and document accuracy
- Ability to handle fluctuating volumes and meet deadlines
- Good typing and Microsoft Office skills
- CIFFA Education Program preferred
- Some post-secondary education preferred
Tools & skills
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2025-07-29
- First seen by our source
- 2026-11-13
- Source record updated
- 2026-11-13
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 3+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | CIFFA Education Program |
| Education | College diploma (preferred) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Gillespie-Munro Inc.
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
A full service privately owned Canadian international freight forwarding firm specializing in innovative solutions to our clients’ and agents’ transportation challenges since 1947. Gillespie-Munro’s services include freight forwarding agency, airfreight, documentation, dangerous goods, heavy lift cargo, letters of credit, marine charter brokers, marine insurance, out of gauge cargo, project cargo, reefer cargo, import or export, to or from Canada or the U.S.A. or between foreign points. Gillespie-Munro can accommodate any and all marine or air transportation requirements. Our staff is highly trained in the use of Incoterms, UCP 600, and the processing of dangerous goods shipments and specialty cargoes by ocean and airfreight. Gillespie Munro operates offices in Montréal, Toronto, Vancouver and the U.S.A. with agents throughout the world. We pride ourselves on developing relationships with clients that look to the long term. The same is true with our staff. "There is no substitute for experience" The company’s international operations are divided into four principal areas of activity: - INTERNATIONAL FREIGHT FORWARDING AGENCY - MARINE CHARTERING - INTERNATIONAL PROJECTS - AIR FREIGHT
- LinkedIn followers
- 1,188
- People associated on LinkedIn
- 46
- Reported office locations
- 740 Notre-Dame Street W., 1120, Montreal, Quebec H3C 3X6, CA
- 6205B Airport Road, 100, Mississauga, Ontario L4V 1E1, CA
- 1166 Alberni Street, 1100, Vancouver, British Colombia V6E 3Z3, CA
- P.O. Box 399, Mooers, N.Y. 12958, US
- Business categories
- Air Transportation
- Freight Service
- Logistics
- Marine Transportation
- Other recorded names
- Gillespie-Munro Inc.
- Specialties
- International freight forwarding agency
- Marine chartering
- International projects
- Air freight
- Dangerous goods shipments
- Incoterms
- Charter Brokering
- Dimensional and overwheight cargo
- International projects
- Hazardous cargo
- Export packing and container stuffing
- Specialized cargo
- and Marine Insurance
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
A full service privately owned Canadian international freight forwarding firm specializing in innovative solutions to our clients’ and agents’ transportation challenges since 1947. Gillespie-Munro’s services include freight forwarding agency, airfreight, documentation, dangerous goods, heavy lift cargo, letters of credit, marine charter brokers, marine insurance, out of gauge cargo, project cargo, reefer cargo…
| Field | Value |
|---|---|
| Industry | Wholesale Import and Export |
| Company size | 51-200 employees |
| Headquarters | Montreal, Quebec |
| Organization type | Privately Held |
| Specialties | International freight forwarding agencyMarine charteringInternational projectsAir freightDangerous goods shipmentsIncotermsCharter BrokeringDimensional and overwheight cargoInternational projectsHazardous cargo |
| Open jobs on Jobsy | 4 |
| View page |
GILLESPIE-MUNRO INC.
Job Description: Customer Service Representative
International Freight Forwarding – Forestry Division
Reporting to: Department Manager
________________________________________________________________
Our International Forwarding team at our Vancouver, British Columbia office is currently looking for a well-organized, multitasked and self-motivated individual who will be responsible for coordinating and arranging international transportation services in our forestry department while working with other staff members to support customer service, meet short and long term goals, and increase the efficiency of the division. The primary responsibilities of this position are:
SPECIFIC ACCOUNTABILITIES:
- Oversee operations and improve work flow and procedures by analyzing and implementing changes to support customers’ goals and client satisfaction.
- Monitor all aspects of the logistics process, including deliveries, transloading, container delivery, bookings, bills of lading, and invoicing.
- Coordinate with suppliers, ocean carriers, transloading facilities, mills, sales offices, and overseas customers to ensure accurate and timely order fulfillment.
- Monitor shipments closely to meet carrier cut-off dates & VGM deadlines to ensure cargo is loaded onto intended vessels. This to include continuous monitoring of orders from the point of receipt through to vessel departure.
- Communicate B/L instructions with shipping lines; approve B/L proof copies; arrange for final B/L to be printed and delivered to customers.
- Prepare and process documents such as Bills of Lading, Certificates of Origin, Commercial Invoices, Mill Certificates, etc.
- Arrange for and provide accurate and timely export documents to customers in accordance with the terms of sales agreements and letters of credit.
- Update shipment data in order management systems as changes occur.
- Input data into internal KPI report systems to monitor supplier performance.
- Manage cargo flow to meet weekly, monthly, and quarterly volume allocations for short and long term order fulfilment.
REQUIREMENTS OF THE JOB, DESIRED TRAINING AND EXPERIENCE
- Strong attention to detail to ensure accuracy of documents
- Ability to handle fluctuating work volumes and meet deadlines
- Good typing skills and a proficient knowledge of Microsoft Office products
- Willingness to learn new skills and participate in training programs
- Minimum three years’ experience in international forwarding in marine transportation
- Successful completion of CIFFA Education Program (Preferred)
- Some Post-Secondary education (Preferred)
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