Posted yesterday
Customer Service Representative
@ Sleeman Breweries Limited
Delta, British Columbia
Overview
Sleeman Breweries is hiring a full-time Customer Service Representative in Delta, British Columbia, to coordinate direct delivery orders and shipments for customers. The role involves phone-based order handling, data entry into Oracle, and cross-functional issue resolution with warehouse and sales teams. The posting states a hiring range of 46100 to 57700, on-site for the first 3 months, with possible later move to hybrid.
Responsibilities:
- Handle inbound and outbound calls with direct delivery customers
- Enter orders into Oracle and release to warehouse system
- Maintain accurate customer information and call sheets
- Investigate and resolve customer service issues
Requirements summary:
- Secondary school diploma or equivalent
- Two years customer service experience, one in call centre
- Strong written and verbal communication
- Proficiency with Microsoft Office
Tools & skills
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2026-11-11
- First seen by our source
- 2026-11-12
- Source record updated
- 2026-11-12
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | High school (required) |
| Perks mentioned | Generous parental leave, Retirement plan, Tuition support, Employee discount |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Sleeman Breweries Limited
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Our Passion is Always on Tap
Full company description
What’s your story? Ours is about a new brewery in a new country. A run-in with the law. A 50-year ban on brewing under the family name. A surprising conversation with a persistent aunt. A grandson rebuilding a family legacy for brewing outstanding beer. Today, under Sapporo Breweries' rigorous standards, Sleeman Breweries has helped some of the best craft brewers grow & set the bar for Canadian beer. Our story is set in Guelph, ON with Sleeman Breweries; in Vernon, BC with Okanagan Spring; in Calgary, AB with Wild Rose; and in Chambly, QC with Unibroue. We’re Canada’s third-largest brewer. Our unique craft and world-class brands including Sapporo, Old Milwaukee & Pabst Blue Ribbon mean that no matter what you’re looking for in a beer, or in a career, we’re sure to have something you’ll love. Write your story here at Sleeman Breweries. Quelle est votre histoire? Voici la nôtre : une famille ouvre une brasserie dans un nouveau pays, a des ennuis avec la justice et perd son droit de brasser pour 50 ans. Puis, une tante tenace fait des révélations et un petit-fils fait renaître l'héritage familial en créant des bières uniques. De nos jours, sous les normes strictes de Brasseries Sapporo, Brasseries Sleeman contribue à l'essor de certains des meilleurs brasseurs artisanaux et est une référence dans l’industrie canadienne. Notre histoire se déroule à Guelph, ON pour Brasseries Sleeman; à Vernon, C.-B. pour Okanagan Spring; à Calgary, AB pour Wild Rose et à Chambly, QC pour Unibroue. À titre de troisième brasseur en importance au Canada, nous offrons des bières artisanales et des marques de renommée mondiale telles que Sapporo, Old Milwaukee et Pabst Blue Ribbon. Nous offrons votre type de bière préféré et la carrière dont vous rêvez. Votre histoire se poursuit aux Brasseries Sleeman.
- LinkedIn followers
- 21,009
- People associated on LinkedIn
- 683
- Reported office locations
- 551 Clair Road West, Guelph, Ontario N1L 1E9, CA
- 80 Rue Des Carrieres, Chambly, Quebec J3L 2H6, CA
- 2808 27the Avenue, Vernon, British Columbia V1T 9K4, CA
- 1455 Cliveden Avenue, Delta, British Columbia V3M 6Z9, CA
- 505 Southgate Drive, Guelph , Ontario N1G 3W6, CA
- 4580 Quesnay Wood Dr SW, Calgary, Alberta T3E 7J3, CA
- Business categories
- Wine And Spirits
- Brewing
- Food and Beverage
- Other recorded names
- Sleeman Breweries Ltd.
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
What’s your story? Ours is about a new brewery in a new country. A run-in with the law. A 50-year ban on brewing under the family name. A surprising conversation with a persistent aunt. A grandson rebuilding a family legacy for brewing outstanding beer. Today, under Sapporo Breweries' rigorous standards, Sleeman Breweries has helped some of the best craft brewers grow & set the bar for Canadian beer. Our story is…
| Field | Value |
|---|---|
| Industry | Food and Beverage Services |
| Company size | 1,001-5,000 employees |
| Headquarters | Guelph, Ontario |
| Organization type | Privately Held |
| Year founded | 1834 |
| Open jobs on Jobsy | 25 |
| View page |
Position:
Customer Service RepresentativeLocation:
Delta, British ColumbiaLevel:
Individual ContributorHiring Range:
46100to
57700Benefits and Perks:
At Sleeman Breweries, you’ll have access to benefits that support you today and help you plan for tomorrow:
● Competitive compensation
● RRSP-matching program to help you save for retirement
● A commitment to work-life balance
● Benefits coverage for partners and kids
● Parental leave top-up for primary and secondary caregivers
● Employee product credit
● Tuition reimbursement program for eligible employees
● Employee and family assistance program
● Discount program with access to perks from big brands and local favourites
● Professional development opportunities including mentorship and leadership development
If you require an accommodation or an accessible format at any stage of the application or hiring process, please let the recruitment team know. We are committed to providing an inclusive and accessible experience for all candidates.
Why Join Sleeman Breweries?
What’s your story? Ours is about pushing boundaries to create Canada’s third-largest brewery known for unique craft and world-class brands enjoyed across the country.
As part of Sapporo Breweries, our story includes Sleeman Breweries in Ontario, Okanagan Spring Brewery in B.C., Wild Rose Brewery in Alberta, and Unibroue in Quebec.
When you join Sleeman Breweries, you join a company deeply committed to quality, sustainability, and creating an outstanding employee experience. People here care about what they do and the people they work with. Write your next chapter with us at Sleeman Breweries.
Get an inside look at what it’s like working at Sleeman Breweries by following @LifeAtSleeman on Instagram
Purpose and Impact
Our story is about more than great beverages, it’s about people, pride, and progress. As a Customer Service Representative, you will support direct delivery customers by coordinating orders and shipments, maintaining accurate customer information, and working with warehouse and sales teams to resolve service issues.Responsibilities
Customer Service & Order Coordination
- Handle incoming and outgoing calls with direct delivery customers to arrange orders according to delivery schedules and deadlines.
- Advise customers of promotional opportunities and new products, as appropriate.
- Serve as the main point of contact for online order support and customer sign-ups.
Order Processing & Customer Data
- Enter direct delivery orders into Oracle and release orders to the warehouse management system for shipment.
- Maintain accurate, up-to-date customer information and daily call sheets.
Issue Resolution & Cross-Functional Support
- Investigate and resolve customer service issues, working with warehouse, sales, delivery staff, and the supervisor as required.
- Exchange order and customer information with warehouse staff and Sales Representatives.
- Support the Ontario Supply group as required.
- Support adherence to quality and food safety standards.
- Perform other related duties as required.
Skills and Qualifications (Required)
- Secondary school diploma or equivalent.
- Minimum two years of customer service experience, including at least one year of call centre experience.
- Strong written and verbal communication skills.
- Ability to build effective working relationships with internal and external partners.
- Proficiency with Microsoft Office applications.
- Ability to demonstrate values compatible with the organization.
On-site for the first 3 months, with the possibility of moving to a hybrid schedule.
Think you have what we need but your credentials don’t perfectly line up? That’s OK! We know that some job seekers miss opportunities if they think their qualifications don’t fit. If you believe your skills and experience can make a difference here, we encourage you to apply!
Our Commitment to Diversity, Equity and Inclusion
At Sleeman Breweries, we believe that better beer, and better workplaces, happen when people feel welcomed and valued for the differences they bring.
We are committed to fair hiring practices free from discrimination, and we encourage applications from all qualified candidates. We use AI to support parts of our recruitment process; however, hiring decisions are always made by people and aligned with our commitment to fairness, consistency, and equal opportunity.
BETTER BEER. BETTER PEOPLE. GETTING BETTER
We thank all candidates for their interest however only those selected to proceed will be contacted.
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