MUIR Guest Services - Bell Captain

MUIR Hotel : Bell Captain / Supervisor – Job Description
Located in the absolute centre of downtown in the vibrant Halifax waterfront, in the heart of the Queen’s Marque district, MUIR offers elevated hospitality inspired by the spirit, culture and natural beauty of Nova Scotia. In each of our departments, our team shares a common goal – providing an exceptional customer experience in a clean, comfortable environment. If you are passionate about a career in hospitality and want to join a team that shares this common goal, MUIR is presently seeking a Bell Captain / Supervisor.

The Bell Captain / Supervisor leads the Bell Team and oversees the complete arrival and departure experience, including luggage handling, valet coordination, curbside presentation, and front-drive traffic flow. The role ensures warm, professional luxury service while managing scheduling, payroll, coaching, performance, training, and recruitment.

This Role is for a Leader Who

• Takes pride in creating exceptional first and last impressions.
• Leads from the front and actively supports their team during periods of high demand.
• Understands that luxury hospitality is built upon anticipation and genuine human connection.
• Maintains professionalism and sound judgment in a fast-paced environment.
• Possesses a strong sense of ownership for the guest experience and hotel presentation.
• Holds themselves and others accountable to high service standards.
• Understands that every arrival and departure is an opportunity to create lasting memories.

Key Responsibilities

• Oversee seamless, personalized guest arrivals and departures through attentive guest engagement, efficient luggage assistance, and proactive anticipation of guest needs.
• Direct front-entrance, driveway, curbside, and vehicle operations to maintain safe, organized, and efficient traffic flow and a consistently polished and welcoming arrival experience.
• Oversee the secure, accurate, and efficient handling, storage, delivery, retrieval, and transportation of guest belongings.
• Model, coach, and uphold Muir’s service culture and Forbes Travel Guide standards while identifying opportunities to exceed guest expectations.
• Prepare schedules aligned with business demands, complete payroll accurately and on time, and monitor labour productivity and operational efficiency without compromising service standards.
• Set clear performance expectations, provide coaching, recognition, and ongoing feedback, address performance concerns promptly and fairly, and support employee development and career growth.
• Collaborate with Front Office, Concierge, Housekeeping, Security, Valet, and other operational teams to ensure a seamless guest journey, resolve operational challenges, support service recovery, and contribute to Rooms Division performance.

Qualifications

• Minimum one year of progressive leadership experience within luxury hospitality operations preferred.
• Previous Bell Services, Guest Services, Rooms Division, or Front Office leadership experience required.
• Demonstrated success leading, coaching, and developing high-performing teams.
• Strong organizational, communication, and interpersonal skills.
• Excellent problem-solving skills and the ability to make sound decisions under pressure.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Valid driver’s license required.
• Previous experience within a Forbes Travel Guide-rated property is considered a significant asset.

Your team and working environment:

• Fast-paced Five-Star Luxury Collection Hotel;
• Awarded Four Stars in the prestigious Forbes Travel Guide Star Awards;
• Located in the heart of the vibrant Halifax waterfront, minutes away from the Dartmouth ferry terminal;
• A team of like-minded hospitality professionals that share a passion for service;
• Back of house experience that puts employees first.

Employee Benefits:

• Eligible for $500 signing bonus upon completion of probationary period
• Access to our employee development/education reimbursement program
• Company scholarship program for employees and family members
• Flexible work schedule

• 50% reimbursement of monthly transit pass

• One earned day off every two months based on attendance
• Access to our gym and fitness facilities

• Uniform dry cleaning

• Comprehensive Extended, Health, and Dental benefits
• Opportunity to Participate in the Employer sponsored retirement savings program
• Access to Marriott employee travel benefits
• Access to Employee and Family Assistance Program
• Employee centric back of house experience
  
  

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

APPLY TODAY: For more information on the opportunities at the MUIR Hotel, please visit www.muirhotel.com. Please apply online or send your resume to [email protected]. Please note that, while we thank all applicants for applying, only those selected for an interview will be contacted.