Network Engineer, Network Management, Deloitte Global Technology

Job Type: Permanent
Work Model: Remote
Reference code: 135868
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Calgary, AB; Ottawa, ON; Vancouver, BC

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

What will your typical day look like?

The primary objective of this position is to provide operational support to the Network Security Services team with a focus on the DDI & Remote Access VPN Service which provides 24x7 VPN support to the Deloitte member firms. The position works closely with other Deloitte groups and vendors to provide exceptional customer support.

The network engineer roll requires skills that enable the individual to deliver a high level of service and to meet the expectations from the business of a highly available agile infrastructure. Communication skills, combined with a knowledge of core, specialized and technical competencies are required, along with a very solid understanding of an enterprise IT infrastructure operational environment, adhering to industry best practice.

Primary Responsibilities Include:

• Provide operational support for DDI & remote access VPN on multiple platforms across the Deloitte global infrastructure.
• 24x7 VPN device monitoring, operation and management.
• First responder to monitored alerts, incidents and issues.
• Monitoring, and troubleshooting of Infoblox, BlueCat and Palo Alto systems.
• Perform DDI & VPN policy changes, analysis and clean-up as requested by firms.
• Provide visibility and insight to assist customers with activity and usage information across platforms.
• Create and maintain network and application-level documentation of our service environment.
• Track and evaluate vendor security alerts.
• Follow through with firm and vendor resources to close out availability, performance, and security incidents that involve Remote access VPN in any Deloitte location.
• Coordinate, triage, and troubleshot activities with customers.
• Accountable for executing tasks according to established standards, procedures, and processes.
• Able to communicate and work with customers and peers in different time zones and countries.
• Excellent written and verbal communication skills required. Must be able to easily analyze and communicate complex ideas to all levels of management.

Additional responsibilities:

• Ensure DDI & Remote Access VPN systems are always available and reliable.
• Respond to and manage service issues and problems.
• Responsible for awareness and compliance to policy and guidelines of the ISMS.
• Report, pursue, communicate, and when needed escalate any breaches in information security or policies.
• Able to coordinate and work with on-site engineers during outage or critical situations.
• Adhere to established incident management SLA and SLOs.
• Able to document troubleshooting/process related documents for the team.

Collaboration:

• Participation in global working groups responsible for the deployment and development of global technology systems and infrastructure.
• Provide input into peer performance reviews.

Knowledge Sharing / Documentation

• Contribute to, produce and maintain processes, procedures, operational and architectural documentation, that meet CTO Standards.
• Change Control - Ensure compliance with processes and adherence to standards and documentation.
• Work with CTO leadership and application teams in reviewing new documentation.

About the team

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Enough about us, let’s talk about you

Qualifications

• Bachelor’s Degree/College Diploma in Computer Science or equivalent industry experience
• 3 to 4 years of expereince in network operations or infrastructure support, or related technical environment
• Demonstrated hands-on DNS experience
• Expereince supporting remote-access VPN technologies, and troubleshooting connectivity issues
• Knowledge of Palo Alto Prisma Access or similar secure remote-access technologies
• Familiarity with BlueCat Integrity; experience with Inflobox and Microsoft DNS is an asset
• Working knowledge of network protocols, monitoring tools and diagnostic/troubleshooting commands used to identify and resolve network issues
• Knowledge of DNS, DHCP & IPAM technologies
• Exposure to cloud service providers and cloud networking environments is an asset
• Strong written and verbal communication skills with the ability to communicate technical information clearly to both technical and non-technical stakeholders
• Strong time management, organization and attention to detail, with the ability to priortize tasks in a fast-paced environment
• Demonstrated discretion when handling confidential and sensitive information

Other Qualifications

• Professional Qualifications are preferred, including:
  • BlueCat Integrity Certified Associate (BICA)
  • Infoblox NIOS DDI Certification
  • Palo Alto - Foundational Level Certification
  • Cisco Certified Network Associate (CCNA)
  • ITIL Foundation Certified

Total Rewards

The salary range for this position is $69,000 - $114,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.