Night House Attendant

WHY WORK FOR HILTON WHISTLER RESORT & SPA?

At Hilton Whistler Resort & Spa we’re passionate about creating exceptional guest experiences. Not just through outstanding service, but by creating heartfelt experiences that guests will remember long after their stay. We believe that when our team members thrive, so does our hospitality. That’s why we foster a workplace where growth, inclusion and recognition are a part of everyday life. Join a team where your dedication to guest comfort is valued, your attention to detail is appreciated, and your career in hospitality can flourish.

As a Night House Attendant, you will receive the following benefits:

• Life & Leisure Program – Incentive paid out every day that you work!
• Extended Health Benefit Plan
• Retirement Savings Programs
• Complimentary Meals
• Free On-Site Staff Parking
• 50% Discount at Cinnamon Bear Restaurant
• Participate in Hilton’s Team Member Travel Program
• Educational Assistance Program - Take courses that will assist with your career development

PURPOSE

Responsible for maintaining cleanliness and overall appearance of all back of house areas and certain designated public areas during the overnight. Ensure tasks are completed in a timely and organized manner, ensuring a safe and secure environment. Responsible for performing laundry duties as well as assisting with certain periodical cleaning tasks. Respond to guest requests in a timely manner.

QUALIFICATIONS

• Must be able to speak, read, write and understand English
• Passion for customer service and attention to detail
• Offer professional, friendly and engaging service to all guests and respond to requests in a timely manner
• Capable of creative problem solving
• Able to meet the physical demands of the position i.e. extensive walking, frequent bending, stooping and stretching. Should be able to occasionally lift and carry items weighing as much as 50 lbs and pull/push up to 600 lbs
• Good communication skills, approachable, friendly demeanor and a positive attitude at all times
• Ability to work well in a team, or individually
• Prior housekeeping experience an asset
• Knowledge of WHMIS an asset

PRIMARY DUTIES

• Responsible for maintaining a consistent high level of cleanliness in all back of the house areas including service elevators, laundry room and assigned public areas - by following set cleaning procedures.
• Responsible for sorting, washing, drying and folding guestroom linens while religiously following the specified cleaning process.
• Assist with periodical cleaning tasks such as stripping and refinishing of floor tiles, wall washing and carpet extraction by following correct procedures and standards.
• Take ownership of the timely completion and documentation of all special assignments. Communicate concerns at all times.
• The immediate reporting of unsafe conditions and needed repairs, as per guidelines.
• Work in such a careful manner that damage to the building and its contents is prevented at all times.
• Complete all tasks in such a way that this will never cause major disruption and inconvenience to our guests and staff.
• Maintain cleaning equipment to the required standard of appearance and repair and ensure nothing is left unattended in guest corridors or other public areas.
• Respond to guest requests and deliver required supplies in a professional manner, within set timeframe.
• Work in accordance with Health and Safety mandates and Departmental Loss Prevention rules.
• Show continuous support for all environmental- and energy conservation initiatives.
• Handle chemicals as per WHMIS regulations.
• Ensure the security of all guest property, including lost & found items, storage rooms and equipment, by following guidelines provided.
• Maintain a professional image at all times through conduct, appearance and dress by following company policies & procedures as outlined in the Team Member handbook.
• Contribute to the successful organization and morale of the Housekeeping Department.
• Other duties or tasks as assigned

In our commitment to provide a selection process and work environment that is inclusive and barrier free, accommodation will be provided in accordance with the Canadian Human Rights Code. Any special accommodation needs required in order to allow you to participate in the hiring and employment process to your full potential can be arranged in advance by contacting the Hiring Manager to arrange reasonable and appropriate accommodation.