Posted 9 days ago
Non Emergency Call Taker
@ Regina Police Services
Regina, Saskatchewan
Overview
Regina Police Services is hiring a full-time Non-Emergency Call Taker to answer public calls for non-emergency police assistance, gather information, document it accurately and route requests correctly. The role works a 12-hour rotating shift schedule, and paid training begins in February 2027.
Responsibilities:
- Answer incoming non-emergency calls from the public
- Gather, assess and document information accurately
- Direct requests for police service to the appropriate place
- Work under the direction of the Communications Supervisor
Requirements summary:
- Grade 12 or equivalent, typing at 50 w.p.m., Windows skills
- Pass mental abilities, multi-tasking and psychological tests
- Clear speaking and good listening; provide hearing test results
- Ability to work stressful shifts on a rotating schedule
- Knowledge of police procedures and phonetic and 10-codes taught in training
Tools & skills
Source and dates
Job-board feed · saskjobs
- Employer posting date
- 2026-10-28
- First seen by our source
- 2026-10-29
- Source record updated
- 2026-10-29
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Schedule | day, evening, weekends, overnight |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | High school (required) |
| Perks mentioned | Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Regina Police Services
| Field | Value |
|---|---|
| Open jobs on Jobsy | 5 |
Description
As a Non-Emergency Call Taker with the Regina Police Service, you will serve as an important first point of contact for members of the public seeking police assistance for non-emergency matters. Working under the direction of the Communications Supervisor, you will answer incoming calls, gather and assess information, document details accurately, and help ensure requests for police service are directed appropriately. This role requires strong communication skills, sound judgment, attention to detail, and the ability to remain calm and professional in a fast-paced communications environment. This permanent position follows a 12-hour rotating shift schedule, and comprehensive paid training will begin in February 2027.
(1)Minimum Grade 12 or Grade 12 equivalent, minimum typing speed of 50 w.p.m., Windows computer knowledge and experience working with the public.
(2) Must pass mental abilities, multi-tasking and psychological tests.
(3) Good listening skills and the ability to articulate and/or speak clearly that can be easily understood.
(4) Hearing: Must provide hearing test results prior to hiring.
(5) The ability to function under stressful situations, adverse mental influences or circumstances.
(6) Good coordinating abilities and the ability to plan and organize activities and details for smooth occurrence of events.
(7) Good judgement and decision making abilities in order to: assess situations, select from alternatives and make sound decisions.
(8) Must be willing to work shift work on a rotating basis (days, nights, evenings and weekends).
(9) Thorough knowledge of the streets, districts and commercial and industrial areas of the City of Regina or good map reading skills, an asset.
(10) Must be obtained from classroom training provided: Knowledge of emergency and police procedures, communications technology and discrimination of civil and criminal matters and the ability to use alpha, phonetic and nine and ten codes.
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