Office Clerk

The Office Clerk plays a key role in supporting the daily operations of A.F. Theriault & Son Ltd.'s sawmill division, including lumber production, pallet manufacturing, and firewood operations. This position serves as the central point of coordination between customers, production staff, suppliers, and management to ensure efficient operations, accurate recordkeeping, and exceptional customer service.

The successful candidate will be responsible for sales support, invoicing, inventory management, bookkeeping functions, production reporting, and general administrative duties while helping maintain smooth and organized operations throughout the facility.

**Customer Service & Sales Support**

* Respond to customer inquiries regarding lumber, pallets, firewood, and related products
* Provide product information, pricing, and availability
* Prepare quotations, sales orders, work orders, and invoices
* Process customer orders and coordinate deliveries or pickups
* Build and maintain positive relationships with customers and suppliers
* Handle customer concerns and direct issues to management as required.

**Administrative Operations**

* Maintain organized filing systems, both electronic and paper-based
* Prepare correspondence, reports, and operational documentation
* Assist with scheduling, recordkeeping, and general office administration
* Maintain accurate operational and company records
* Support management with special projects and reporting requirements.

**Inventory & Production Tracking**

* Monitor and track lumber, pallet, and firewood inventory levels
* Maintain accurate inventory records within company systems
* Record production volumes and daily operational data
* Assist with inventory counts and reconciliations
* Generate inventory and production reports for management
* Coordinate inventory movement between production areas and storage locations.

**Bookkeeping & Financial Administration**

* Process accounts payable and accounts receivable transactions
* Prepare and maintain financial records and reports
* Assist with bank deposits and other financial administrative duties as required
* Match invoices, prepare payment documentation, and maintain vendor files
* Support month-end and year-end administrative processes
* Ensure accuracy and confidentiality of financial information.

**Operations Support**

* Support daily sawmill, pallet manufacturing, and firewood production activities
* Assist in coordinating work priorities to meet customer demands
* Communicate production schedules, order requirements, and inventory needs with operational staff
* Work closely with production personnel to ensure accurate job tracking and reporting
* Identify opportunities for process improvements and operational efficiencies.

**Additional Duties**

* Assist with workplace health and safety initiatives and company policies
* Perform other related duties as assigned.

**Education & Experience**

* Diploma or certificate in Business Administration, Accounting, Office Administration, Operations Management, or a related field preferred
* Experience in administration, bookkeeping, customer service, operations coordination, or a related role
* Experience in manufacturing, forestry, lumber, pallet production, or sawmill operations is considered an asset
* Management or supervisory experience is considered an asset but not mandatory.

**Knowledge & Skills**

* Strong proficiency with Microsoft Office Suite (Excel, Word, Outlook)
* Excellent organizational and time-management skills
* Strong attention to detail and accuracy
* Effective verbal and written communication skills
* Ability to manage multiple priorities in a fast-paced environment
* Strong analytical and problem-solving abilities
* Basic understanding of inventory management and production processes
* Working knowledge of bookkeeping principles and financial recordkeeping.

**Personal Attributes**

* Customer-focused with a professional and positive attitude
* Dependable, reliable, and self-motivated
* Team-oriented with the ability to work independently
* Adaptable and willing to assist in a variety of operational areas
* Committed to safety, quality, and continuous improvement
* Takes pride in supporting local products and community growth.

**Working Conditions:**

* Combination of office and operational sawmill environments
* Regular interaction with customers, employees, and suppliers
* May require travel between operational areas within the facility
* Exposure to industrial manufacturing and outdoor work environments.