Office Experience - Reception (Montreal)

The Opportunity

At Zurich Canada, the experience we create for our people and visitors’ starts the moment they walk through our doors.

We’re looking for a bilingual French and English professional with prior office or reception experience to join our Office Experience team in Montreal. This role is based in the office five days per week.

In this highly visible role, you’ll be one of the first points of contact for employees, clients and visitors while helping create a welcoming, professional, and well-run workplace.

Reporting to the AVP, Office Experience Manager, you’ll support reception, switchboard, office services, meetings and events, mail, and day-to-day workplace operations.

This is a great opportunity to build your experience within a global organization, develop new skills and contribute to a collaborative team where your work has a visible impact.

Zurich Canada uses artificial intelligence–enabled tools to support certain aspects of the recruitment process, including the initial review and screening of applications. Artificial intelligence is not the sole basis for candidate shortlisting or selection. All hiring decisions are reviewed and made by qualified hiring professionals.

This posting is for a new vacancy.

Advanced oral and written communication skills in both French and English are required for this role.

What you will do

Create a Great First Impression

• Welcome employees, clients, and visitors and provide a warm, professional experience.
• Switchboard support in both English and French.
• Support employees with meeting spaces, building information and day-to-day workplace needs.
• Maintain a professional, organized, and welcoming front-of-house environment.
• Answer incoming front desk calls and direct them to the appropriate employees or departments.

Help Keep the Office Running Smoothly

• Support the day-to-day readiness of common areas, meeting rooms, and shared office spaces.
• Coordinate mail, courier, office supplies, and general workplace services.
• Management of kitchens including: dishwashers, inventory management, maintenance and snacks.
• Liaise with building management and service providers on facilities-related needs.
• Maintain office information and administrative records using Microsoft Word and Excel.
• Provide basic office-equipment support and escalate issues when required.

Support Meetings, Events and Administration

• Prepare meeting rooms and support meetings, events, catering, and basic audiovisual needs.
• Support workplace health and safety activities as required.
• Take on additional Office Experience responsibilities as business needs evolve.

Job Qualifications - What you bring to the table

• Fluency in both spoken and written English and French.
• A minimum of 1 year of previous reception, hospitality or office services experience.
• High school diploma, or a higher level of education.
• Strong customer-service and communication skills.
• Professionalism, sound judgment, and the ability to work independently.
• Strong organization and attention to detail.
• Ability to manage multiple priorities in a busy office environment.
• Working knowledge of Microsoft Word, Excel, and common workplace technology.
• Ability to lift up to 40 lbs.
• Prior experience in a corporate setting is an asset.

Compensation

At Zurich Canada, we are committed to pay equity and transparent compensation practices.
The salary range for this position is $45,000–$60,000. Compensation is determined based on factors including relevant skills and experience, the responsibilities of the role and internal equity.

Our culture

• At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.
• We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.
• We care about our employees’ well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.
• We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.
• We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.
• We are committed to continuous improvement and offer access to a comprehensive range of training and development opportunities.
• We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources.
• We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto’s Top Employers and to have received Insurance Business Canada’s 5-Star Diversity, Equity and Inclusion Award.

Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.

A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. We are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. Today, we serve more than 25 industries, from agriculture to technology and insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, Zurich strives to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our people, our customers and the communities we serve.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich is committed to providing a diverse, inclusive and barrier-free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich. We strive to achieve a workplace free of discrimination of all forms, including discrimination on the basis of physical or mental disability, or medical condition. If you are interested in a job opportunity, please advise if you require an accommodation, so we can work with you to provide a more accessible process.

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich Canadian Holdings Limited. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Only applicable for Canada: For Zurich Canada's commitment to diversity and accessibility please click here. If you would prefer to not receive future electronic messages from Zurich Insurance Company Ltd's recruitment management system, please email your request to have your job profile deleted from the system by clicking here. Zurich Insurance Company Ltd 100 King St., W., Suite 5500, Toronto, ON, M5X 1C9. www.zurichcanada.com