OFFICE MANAGER & SALES SUPPORT

“How do you bring kindness to others every day?”

Join us in our journey of kindness where compassion is our language, and kindness is our legacy. We are committed to nurturing a culture of kindness that flourishes within our team. Our valued team members are the heart of our mission and their well-being directly impacts the lives of those in our care.

The Office Manager (Sales Support) reports to the General Manager and provides courteous and efficient telephone, reception, and clerical support to all clients and assists with clerical duties in the Home, including human resources and associate files, while also supporting the home's sales efforts

Wage Rate

The starting annual salary is $50,000.

Vacancy

This is not an existing vacancy and is a new position

Responsibilities:

• Reviews and processes monthly Resident rent and service Invoices,

• Receives and processes payments from Residents,

• Assists with the processing of payroll under the direction of the General Manager

• Prepares financial, Resident, and associate reports upon request,

• Maintains Resident and associate administrative files,

• Is aware of and respects and promotes the Residents’ Bill of Rights,

• Adheres to the policies of the community and understands the requirements of the Retirement Homes Act,

• Processes Resident move-ins, discharges, and temporary absences on appropriate forms and lists,

• Answers questions from Residents and visitors,

• Supports the home's sales efforts through community outreach

• Conducts tours with prospective residents and families, and manages incoming sales inquiries

• Maintains and manages the CRM

• Plans, promotes, and implements marketing initiatives including community events and social activities.

• Promotes the vision, mission, values, legislation, and standards of the community,

• Processes new associates through the payroll and benefits systems,

• Responsible for reception functions including receiving all guests, answering the phone, maintaining visitor log, etc.,

• Any and all other tasks as assigned.

Qualifications:

• Excellent communication skills, both verbal and written,

• Excellent computer skills, including proficiency in Google Suites,

• Experienced in dealing with seniors (2 – 5 years),

• Skilled in conflict management techniques,

• Is familiar with the provisions of the following legislation: Employment Standards Act, Workers’ Compensation Act, Public Health Act, Residential Tenancies Act, Retirement Homes Act, Occupational Health & Safety Act,

• Proficient in Microsoft Office, financial systems and billing,

• Ability to work from the heart and make others smile,

• Ability to listen and respect others' points of view even if you disagree,

• Clear vulnerable sector screening (w/ in last 6 months), recent TB test results (w/ in last 6 months) or Chest X-ray (w/ in last 1 yr), and two supervisory references are required

• Must have a valid drivers licence.

What do we offer you?

• Competitive wages and incentive opportunties

• Support for personal and professional growth

• Employee benefits

• Employee and Family Assistance Program

• Matching RRSP contribution

We appreciate all applicants' interest, only those selected for further consideration will be contacted.

As part of our recruitment process, we may use secure, limited AI tools to assist with administrative tasks such as organizing applications or analyzing role alignment. These tools are used solely to support our recruitment team. All hiring decisions are made by people.

We are committed to ensuring our hiring practices are equitable, inclusive, and privacy-conscious. Any personal information collected or processed is handled in accordance with the Personal Information Protection and Electronic Act (PIPEDA) and our internal privacy policies.

We strive to be diverse, inclusive, fair, equitable and accessible by addressing barriers and promoting dignity and respect for all. If you require accommodation at any time during the recruitment process please contact the hiring manager.