On Call Reception

Position Summary

The main purpose of the On Call Receptionist role is to facilitate the daily office functions of the Kahnawà:ke Education Center (KEC) and assist the school staff, parents, children, and visitors while ensuring that reception and clerical support services are provided in compliance with the KEC and its schools' philosophy, goals and objectives.

Responsibility 1: School Receptionist Duties

• To act as the first point of contact for the school or KEC offices: welcoming all staff, students, parents, visitors and responding to telephone and email enquiries and ensuring that appropriate actions are taken in a timely manner.
• To ensure the safety and security of the school and/or offices at all times, monitoring the main entrance and unlocking the door, electronically for staff, students, deliveries and visitors.
• To receive, record and direct students arriving late and students referred to the office.
• To receive and direct students to the Associate Principal for behavioral issues and social support as required.
• To maintain and update office and school information, records and databases.
• To assist and complete accident/incident report for students referred to the front desk for medical reasons and contact parents/emergency contact, and ambulance if required when an injury has occurred to a student or staff member.
• To assist the crisis response team in the event of emergency
• To receive, sort and distribute all packages, deliveries and mail.

Skill & Competency Requirements

Core Competencies:

The necessary core competencies for this position include:

• Strong interpersonal skills
• Strong organizational skills and the ability to multi-task
• Excellent time management skills
• Teamwork
• Professionalism and high ethics standards

Technical Competencies:

Required technical competencies for this position include:

• Excellent oral and written communication skills
• Excellent customer services skills, with the ability to use discretion, patience, tact and respect for confidentiality
• Good knowledge of all Microsoft Office programs systems
• Operational knowledge of general office equipment and practices

Education, Knowledge & Experience

• DEP in Secretarial Studies with one (1) year experience OR High School Diploma plus 3 years' relevant experience.
• Knowledge and comprehension of the Kahnawà:ke Education System programs and services, administrative and operational policies and procedures.
• Knowledge of the Kanien’kehá:ka culture, and socio-economic issues.
• Complete proficiency in English language.
• Proficiency in Kanien’kéha language and French language is an asset.