On-Call Supervisor

Title: On-Call Supervisor

Reporting To: Director of Programs

Hours: On-call services as scheduled or agreed upon. Ideally, every other week from 5:00pm – 9:00am

Location: Chilliwack, BC

Position Type: Independent Contractor

The On-Call Supervisor provides supervisory consultation, operational support, and decision-making assistance to Ann Davis Transition Society housing staff during designated on-call periods. The Contractor serves as a point of contact for staff requiring guidance regarding urgent client situations, safety concerns, staffing issues, incidents, emergencies, and other matters requiring supervisory consultation outside of regular management availability.

The On-Call Supervisor is expected to exercise sound professional judgment, respond appropriately to urgent and sensitive situations, and provide guidance consistent with Ann Davis Transition Society’s policies, procedures, values, and established practices. Significant concerns or matters outside the scope of the Contractor’s authority are escalated to the Senior Leadership Team or designated ADTS contact.

Responsibilities:

• Provides supervisory consultation and support to staff during designated on-call periods.
• Maintain appropriate staffing levels, following appropriate call out procedures and seniority lists.
• Ability to be within twenty (20) minutes of Chilliwack in the event you need to attend to the houses in person.
• Responds to urgent or complex situations requiring supervisory guidance or decision-making.
• Provides guidance to staff regarding client concerns, safety issues, incidents, and operational matters.
• Assesses immediate risks and assists staff in determining appropriate responses and escalation.
• Supports staff in responding to emergencies and significant incidents in accordance with ADTS policies and procedures.
• Determines when emergency services, community resources, or ADTS Management should be contacted.
• Provides consultation regarding unexpected staffing or operational concerns that arise during an on-call period.
• Supports continuity of safe and appropriate service delivery during unexpected or challenging circumstances.
• Provides debriefing and consultation to staff following significant incidents when appropriate.
• Ensures significant incidents or concerns are appropriately communicated to the designated ADTS contact for follow-up.
• Maintains appropriate documentation and records related to significant matters addressed during the on-call period, as required.
• Maintains strict confidentiality regarding client, staff, and organizational information.
• Applies professional judgment within the scope of the contracted services and authority provided by ADTS.
• Performs other related duties within the scope of the contracted services as required.

Qualifications:

• Relevant post-secondary education, professional training, or an equivalent combination of education and experience in social services, human services, counselling, crisis response, supervision, or a related field.
• Demonstrated experience in a supervisory, leadership, or consultation role within a social service, community-based, or related environment.
• Experience responding to complex, sensitive, or high-risk situations.
• Knowledge of crisis intervention, risk assessment, safety planning, and incident response.
• Knowledge of trauma-informed and client-centered approach
• Experience in transitional housing preferred
• Satisfactory Vulnerable Sector Criminal Record Clearance.
• Valid Class 5 Drivers License and a reliable vehicle

Competencies:

• Demonstrated ability to exercise sound judgment and make appropriate decisions in urgent or complex situations.
• Ability to remain calm and effective when responding to crisis situations, emergencies, and challenging circumstances.
• Strong communication skills, both verbal and written, including the ability to provide clear direction and communicate sensitive information appropriately.
• Strong conflict resolution and de-escalation skills.
• Ability to maintain strict confidentiality and appropriately handle sensitive client, staff, and organizational information.
• Ability to apply organizational policies, procedures, and protocols appropriately.
• Strong professional boundaries and ethical standards