Onboarding Specialist

Location: Montreal, QC (hybrid, 3 days per week in the office)

Job type: Permanent, full-time

Languages: English and French (spoken and written)

About Kompas

Kompas is a Montreal-based Proptech startup building modern property management and accounting software for real estate owners and operators. Our platform helps landlords and property managers streamline leasing, maintenance, and accounting operations, all in one place.

Today, Kompas supports real estate operators representing more than 20,000 residential units and 10 million square feet of commercial space across three provinces. Our growing team of more than 25 people is focused on solving real problems for real estate professionals with powerful, easy-to-use software.

About the role

As a Customer Onboarding Specialist, you’ll guide new Kompas customers as they move from their existing property management and accounting software onto our all-in-one platform. You’ll be their main point of contact throughout the transition, helping them understand what to expect and keeping their onboarding on track from kickoff to go-live.

What you’ll do

You’ll own the onboarding experience for your clients.

• Manage your onboarding projects from kickoff to go-live, keeping timelines, milestones, and deliverables on track across several clients at once.

• Understand how each client is organized (accounting, leasing, operations) so migration and training fit their team.

• Lead data migration from old systems to Kompas

• Plan and deliver client training of Kompas

• Stay on as the main contact for 60 days after go-live, and continue to support the account as needed.

What we’re looking for

· We’re looking for someone organized and hands-on who is comfortable with data and enjoys working directly with clients.

• 2–3 years of experience in corporate role

• Fluent in English and French, both spoken and written

• Advanced Excel skills, with comfort cleaning and reshaping large data files

• Project management skills, with the ability to juggle several client timelines at once

• Confidence leading training sessions and presenting to groups with different levels of technical comfort

• Excellent communication and interpersonal skills, strong problem-solving, and close attention to detail

• Comfortable working in a fast-paced startup environment

Nice to have:

• Experience in bookkeeping or accounting, through education or work experience

• Interest in real estate, property management, or SaaS

What we offer

• Competitive salary including health and dental benefits

• RRSP matching

• Health and wellbeing, and professional development reimbursements

• Hybrid, flexible work schedule

• Supportive, close-knit team with direct access to leadership

• A role where your work directly shapes the customer experience and supports our growth