Posted 22 days ago
Operations Account Manager - Facilities and Maintenance
@ United Services Group
Brampton, ON · Toronto, ON · Mississauga, ON · Vaughan, ON
Overview
United Services Group is hiring an Operations Account Manager to lead customer relationships, operational performance and financial results across an assigned territory. The role involves frequent travel, store visits, workforce planning and budget control, with rotating schedules and 24/7 availability.
Responsibilities:
- Serve as primary customer contact in assigned territory
- Manage location performance, profitability and budgets
- Coach and support frontline teams
- Collaborate on workforce planning and recruitment
- Ensure compliance with policies and health and safety standards
Requirements summary:
- Ability to work in fast-paced, high-pressure environment
- Flexibility for rotating schedules
- Availability for 24/7 operational needs
- Frequent travel within territory
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · dayforce-feed
- Employer posting date
- 2026-10-16
- First seen by our source
- 2026-10-17
- Source record updated
- 2026-10-17
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Business operations |
| Manages people | Yes |
| Schedule | overnight |
| Travel | ground: moderate |
| Work setting | Client sites, Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Perks mentioned | Retirement plan |
Summary and details written by AI from the posting; the employer’s posting is the authority.
United Services Group
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Achieving Service Excellence
Full company description
United Services Group is the holding company of two specialty companies, United Services Group is the parent company of United Energy Services, our non-union division, and United Technical Services, our union division. We are a full-service specialty contractor serving general contractors and Utilities in the Nuclear, Fossil, Natural Gas, Solar, and Petrochemical Industries. United Services Group provides our customers with a partner with over 200 years of combined experience in the power generation market. We deliver value to our clients by providing a partner that offers multiple specialty services from a single supplier. We pride ourselves in providing our clients with accurate cost assessments as well as confident scheduling for your projects. These assessments along with our field experience enables us to plan our projects to be completed on time, ahead of schedule, and under budget. Safety is our first and most important company value. We have made a company commitment to safety and our employees work performance is driven by this responsibility. Our daily safety topics are discussed in all pre-job as well as post-job briefs, both on-site and in our home office. Our staff is an integral part of our safety culture and we encourage them to take a hands-on approach while in our home office, on a field assignment and through the development of safety processes for continual company improvement. United Services Group holds both the ASME S-Stamp and National Board R-Stamp Certificates of Authorization. Our quality assurance program meets the requirements of ASME NQA-1 and 10 CFR 50 Appendix B. We set ourselves apart from the competition by building a team of skilled employees and not just assembling a workforce. Our craftsmen are specialized in their skill sets and our supporting staff is cross trained to honor our commitment to providing our customers with superior service.
- LinkedIn followers
- 2,763
- People associated on LinkedIn
- 55
- Reported office locations
- 2505 Hutchison McDonald Rd, Charlotte, North Carolina 28269, US
- 6740 SE 110th St, Unit 409, Belleview, Florida 34420, US
- 4770 E 2nd St, Suite B, Benicia, California 94510, US
- 3670 Underwood Rd, La Porte, Texas 77571, US
- Business categories
- Rental
- Customer Service
- Staffing Agency
- Other recorded names
- United Services Group
- United Services Group, an Inc. 5000 Company
- Specialties
- Field Welding
- Field Machining
- Staff Augmentation
- Repair Services
- Specialty
- Shop Fabrication
- Pre- and Post-Weld Heat Treating
- Equipment Rental
- Staffing
- Welding
- Machining
- Field Services
- and Weld Testing Facility
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
United Services Group is the holding company of two specialty companies, United Services Group is the parent company of United Energy Services, our non-union division, and United Technical Services, our union division. We are a full-service specialty contractor serving general contractors and Utilities in the Nuclear, Fossil, Natural Gas, Solar, and Petrochemical Industries. United Services Group provides our…
| Field | Value |
|---|---|
| Industry | Oil and Gas |
| Company size | 51-200 employees |
| Headquarters | Charlotte, North Carolina |
| Organization type | Privately Held |
| Year founded | 2013 |
| Specialties | Field WeldingField MachiningStaff AugmentationRepair ServicesSpecialtyShop FabricationPre- and Post-Weld Heat TreatingEquipment RentalStaffingWelding |
| Open jobs on Jobsy | 84 |
| View page |
About Us
We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.
We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year.
Job Summary
Key Focus
The Operations Account Manager is responsible for managing customer relationships, operational performance, and financial results across an assigned territory. As the primary liaison between United and its customers, this role ensures service excellence, customer retention, workforce effectiveness, and operational compliance.
Working closely with Workforce Relations and Talent Acquisition, the Operations Account Manager proactively addresses customer needs, resolves operational challenges, drives revenue growth, and supports the recruitment, development, and retention of a high-performing workforce.
Job Requirements & Expectations
- Frequent travel within the assigned territory.
- Ability to work in a fast-paced, high-pressure environment and effectively solve problems.
- Flexibility to work rotating schedules as required.
- Availability to support operational and customer needs in a 24/7 environment.
Customer Relationship Management
- Serve as the primary point of contact for customers within the territory.
- Build strong customer relationships through proactive communication and service support.
- Conduct regular store visits, business reviews, and stakeholder meetings.
- Manage customer concerns, escalations, and service recovery efforts.
- Monitor service quality and implement improvement plans to enhance customer satisfaction.
Workforce Relations & Talent Acquisition
- Partner with Workforce Relations to monitor performance and implement improvement initiatives.
- Collaborate with Talent Acquisition on workforce planning, recruitment, onboarding, and retention.
- Ensure staffing levels align with customer and operational requirements.
Operational & Financial Management
- Manage location performance, profitability, revenue retention, budgets, and cost controls.
- Identify revenue growth opportunities, including contract expansions and special projects.
- Support pricing, quoting, and business development initiatives.
- Monitor financial performance, labor costs, materials, inventory, and company assets.
Leadership & Performance Management
- Coach, mentor, and support frontline teams to achieve operational excellence.
- Support workforce development, training, and performance management initiatives.
- Promote a culture of accountability, safety, continuous improvement, and customer focus.
Compliance & Process Excellence
- Ensure compliance with company policies, customer requirements, and health and safety standards.
- Drive adoption and effective use of operational systems and technology platforms.
- Monitor key performance indicators, audits, inspections, quality standards, and service delivery expectations.
Journal
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