Operations Coordinator

Be part of something bigger in the North.

At Advanced Medical Solutions, we don’t just support healthcare — we deliver critical services to communities across Northern Canada. From air ambulance and ground ambulance to community paramedicine and industrial medical services, our work matters, and so do the people behind it.

We’re looking for an organized, proactive, and solutions-focused Operations Coordinator to join our Yellowknife headquarters and help keep the equipment, vehicles, systems, and operational resources behind our services running safely and efficiently.

This is a role for someone who enjoys variety, takes initiative, pays attention to the details, and likes being the person who keeps things moving behind the scenes.

About The Role

This is a full-time, in-person role (37.5 hours/week) based at our Yellowknife headquarters near the airport.

Reporting to the Clinical Operations Managers, the Operations Coordinator provides administrative, equipment, vehicle, and operational support across our Clinical Support, Industrial, Ground Ambulance, and Air Ambulance business and support units.

You’ll work closely with Operations personnel and teams across AMS to coordinate activities, maintain accurate records, support equipment and fleet readiness, and help ensure the professional and effective delivery of operational services.

As a central point of support for operational assistance, you’ll be responsible for coordinating multiple priorities and helping ensure our teams have the equipment, vehicles, information, and resources they need.

What You'll Be Doing

No two days will look exactly the same. You’ll be coordinating multiple moving pieces and helping ensure our equipment, vehicles, records, and operational systems remain organized, maintained, and ready to support our teams.

Coordinating Medical & Non-Medical Equipment

• Coordinate scheduled biomedical servicing, maintenance, and repairs for medical and non-medical equipment

• Plan and schedule equipment repairs to maximize equipment availability and efficiency, control costs, and reduce unscheduled downtime

• Arrange equipment servicing and complete authorized minor unscheduled maintenance when required

• Organize, complete, and document scheduled equipment checks in accordance with established requirements

• Monitor required daily and weekly equipment checks and ensure they are completed and properly logged

• Maintain accurate medical equipment records, service documentation, and repair histories

• Manage and coordinate the resolution of incident reports involving medical and non-medical equipment

• Document findings, follow-up activities, and corrective actions related to equipment incidents

• Work collaboratively with the Supply Services Team to order new medical and non-medical equipment

• Plan and coordinate equipment transfers between AMS locations

• Track newly ordered medical equipment from purchase through receipt and deployment

• Support Clinical Support in identifying, coordinating, and fulfilling equipment requirements

• Coordinate with IT on troubleshooting, repairs, and updates for operational computers and cellular phones

Keeping Our Fleet Moving

• Coordinate vehicle maintenance and repairs to support the safe, reliable, and efficient operation of AMS vehicles

• Plan and schedule preventative maintenance and repairs to maximize vehicle availability, control costs, and reduce unscheduled downtime

• Coordinate seasonal vehicle preparation

• Complete or coordinate vehicle checks to verify that vehicles are safe, clean, and operational

• Arrange and follow up on corrective action when vehicle deficiencies are identified

• Receive and review vehicle incident reports, coordinate required follow-up, document findings and corrective actions, and close reports in accordance with applicable processes

• Maintain accurate electronic vehicle service records

• Manage vehicle registration renewals and insurance cards

• Communicate vehicle maintenance activities, repairs, and operational concerns to the Clinical Operations Managers

Supporting Operations & Administration

• Coordinate and communicate scheduled biomedical and maintenance activities for medical and non-medical equipment and vehicles

• Maintain accurate and up-to-date databases used to track AMS assets, including medical equipment, non-medical equipment, and vehicles

• Initiate Authorization for Expenditure (AFE) requests when purchasing medical or non-medical equipment and forward requests for approval

• Receive and review equipment and vehicle incident reports and coordinate required follow-up

• Document findings and corrective actions for equipment and vehicle incident reports and ensure reports are closed within the applicable process

• Ensure medical equipment and vehicle service records are electronically filed and maintained

• Prepare and submit accurate operational reports within established timelines and in accordance with organizational requirements

• Maintain clear, accurate, and organized operational documentation and records

• Coordinate with Operations personnel and other departments to support day-to-day operational requirements

Who Is This Role Perfect For

This role is ideal for someone who:

• Enjoys coordinating multiple moving pieces and keeping things organized

• Takes initiative and follows through on tasks

• Is comfortable balancing administrative responsibilities with hands-on operational work

• Can triage competing demands, establish priorities, and set daily and weekly goals

• Remains composed and solutions-focused when priorities change or operational issues arise

• Enjoys problem-solving and finding practical solutions

• Communicates clearly and professionally with different teams and stakeholders

• Is comfortable working autonomously while knowing when to collaborate or escalate an issue

• Takes pride in maintaining accurate records and documentation

• Can develop and follow work plans while adapting to changing operational needs

• Values teamwork and builds positive working relationships

• Wants to contribute to a team supporting essential healthcare services across Northern communities

What You Bring

• A diploma or certificate in Business Administration, Operations, Logistics, Asset Management, or a related field is preferred

• Relevant experience coordinating equipment, vehicles, maintenance, records, or operational services may be considered in place of formal education

• Strong organizational and time management skills

• Strong problem-solving skills and the ability to approach operational challenges calmly and effectively

• Ability to triage competing demands, establish priorities, and set daily and weekly goals

• Ability to develop and follow work plans

• Strong written and verbal communication skills

• Ability to work autonomously while contributing effectively within a team

• Strong attention to detail and demonstrated proficiency in preparing and maintaining accurate operational documentation and records

• Proficiency in Microsoft Word, Excel, SharePoint, and Outlook

• Ability to maintain professional standards in preparedness, personal presentation, and communication

• Ability to maintain positive and professional working relationships with colleagues and other stakeholders

• Ability and willingness to comply with applicable Operations policies, procedures, and program requirements

• A valid Class 5 driver’s license with a clean and safe driving record

Experience in fleet coordination, equipment or asset management, logistics, healthcare, emergency services, or other operational environments is an asset.

What To Expect

This isn’t a role where you’ll spend every day doing the same thing. You may be coordinating a vehicle repair one moment, following up on biomedical equipment servicing the next, completing an equipment check, updating operational records, or working with another AMS team later in the day.

The role includes a mix of computer-based work and hands-on operational support. You should be comfortable:

• Sitting and/or standing for prolonged periods

• Using a computer for extended periods of time

• Safely completing equipment and vehicle inspections in office, shop, warehouse, and outdoor environments

• Safely lifting, carrying, pushing, or pulling items weighing up to 50 lbs.

• Occasionally working outside regular business hours and being available to respond to urgent equipment or vehicle issues when required

• Working in accordance with applicable AMS Operations policies, procedures, and program requirements

Why Join Ams

• Be part of meaningful work supporting healthcare across Northern communities

• Work with a supportive, team-oriented group

• Gain exposure to a variety of healthcare and emergency medical operations

• Take ownership of a role that directly supports frontline teams

• Work across equipment, fleet, administration, and operational coordination rather than being limited to one area

• Enjoy a position with variety, responsibility, and opportunities to solve real operational challenges

• Experience the unique lifestyle and community of Yellowknife

Interested?

If you’re organized, resourceful, and enjoy being the person who keeps equipment, vehicles, and operations moving — we’d love to hear from you.

Apply today and be part of a team that makes a real impact in the North.

At Advanced Medical Solutions, we are committed to fostering an inclusive, diverse, and accessible workplace. We recognize the importance of equitable healthcare access and culturally safe service delivery in partnership with Indigenous communities.

If you require accommodation during the recruitment process or while performing your role, please let us know. We will work with you to provide reasonable accommodation in accordance with applicable legislation.