First seen by our source: 3 hours ago
Operations Delivery Manager
@ Marshall Retail Group
Richmond, British Columbia
Overview
Marshall Retail Group is hiring a full-time Operations Delivery Manager to oversee operational excellence, loss prevention and financial discipline across multiple airport and resort retail locations. The role supports Multi-Unit Managers with data-driven interventions and field coaching. The posting states compensation of $60-66 annually.
Responsibilities:
- Analyze performance data to identify risks and opportunities
- Lead action plans to reduce shrink and improve inventory accuracy
- Conduct regular field visits to coach store teams
- Support Multi-Unit Managers with operational expertise
- Provide clear reporting to senior leadership
Requirements summary:
- 5+ years multi-unit or operational leadership in retail, airport or resort
- Strong understanding of retail KPIs and loss prevention
- Analytical and financially savvy
- Proven ability to influence and coach in the field
- Proficient in Microsoft Office, particularly Excel
Tools & skills
Source and dates
Source type not verified · hrsmart
- Employer posting date
- Not provided
- First seen by our source
- 2026-11-06
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Business operations |
| Experience | 5+ years |
| Hours per week | 40 (estimated) |
| Travel | air: minimal · ground: moderate |
| Work setting | Store, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Marshall Retail Group
| Field | Value |
|---|---|
| Open jobs on Jobsy | 13 |
Job Description
The Delivery Operations Manager will manage operational excellence across multiple airport and resort retail locations, overseeing execution, loss prevention, and financial discipline. This role provides hands-on support to Multi-Unit Managers, using data-driven insights, targeted interventions, and consistent operational standards to strengthen leadership effectiveness and safeguard commercial performance.
Key Impact:
- Consumers: Experience seamless service, strong product availability, and consistent brand engagement across all locations.
- Store Teams: Empowered, coached, and developed to deliver high-quality, consistent execution.
Key Responsibilities
- Elevate operational consistency, compliance, and financial controls across assigned locations
- Analyze performance data to identify risks, trends, and opportunities for improvement
- Lead focused action plans to reduce shrink, improve inventory accuracy, and strengthen execution
- Conduct regular field visits to coach store teams and reinforce standard operating procedures
- Support Multi-Unit Managers with operational expertise, allowing them to focus on people and sales performance
- Partner cross-functionally to improve processes, merchandising execution, and inventory flow
- Ensure adherence to company policies and airport/resort regulatory requirements
- Provide clear reporting and actionable insights into senior leadership
Compensation: $60-66 annually
Job Requirements
- 5+ years of multi-unit or operational leadership experience in retail, airport, or resort environments
- Strong understanding of retail KPIs, loss prevention, inventory management, and expense control
- Analytical and financially savvy, with the ability to translate data into action
- Proven ability to influence, coach, and drive accountability in the field
- Highly organized, adaptable, and comfortable in fast-paced, regulated environments
- Proficient in Microsoft Office, particularly Excel
About Us
WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.
EEO/ADA/DFWP
WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law.
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