Apply now

First seen by our source: 3 hours ago

Operations Delivery Manager

@ Marshall Retail Group

Richmond, British Columbia

Full-time5+ years experience
Apply now
SIGNALS

Overview

Marshall Retail Group is hiring a full-time Operations Delivery Manager to oversee operational excellence, loss prevention and financial discipline across multiple airport and resort retail locations. The role supports Multi-Unit Managers with data-driven interventions and field coaching. The posting states compensation of $60-66 annually.

Responsibilities:

  • Analyze performance data to identify risks and opportunities
  • Lead action plans to reduce shrink and improve inventory accuracy
  • Conduct regular field visits to coach store teams
  • Support Multi-Unit Managers with operational expertise
  • Provide clear reporting to senior leadership

Requirements summary:

  • 5+ years multi-unit or operational leadership in retail, airport or resort
  • Strong understanding of retail KPIs and loss prevention
  • Analytical and financially savvy
  • Proven ability to influence and coach in the field
  • Proficient in Microsoft Office, particularly Excel

Tools & skills

Source and dates

Source type not verified · hrsmart

Employer posting date
Not provided
First seen by our source
2026-11-06
Source record updated
2026-11-06

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityMid level
DepartmentBusiness operations
Experience5+ years
Hours per week40 (estimated)
Travelair: minimal · ground: moderate
Work settingStore, Client sites
PositionSitting and standing
Physical demandsphysical low · computer high
LanguagesEnglish

Summary and details written by AI from the posting; the employer’s posting is the authority.

Marshall Retail Group

FieldValue
Open jobs on Jobsy13
Job description

Job Description

The Delivery Operations Manager will manage operational excellence across multiple airport and resort retail locations, overseeing execution, loss prevention, and financial discipline. This role provides hands-on support to Multi-Unit Managers, using data-driven insights, targeted interventions, and consistent operational standards to strengthen leadership effectiveness and safeguard commercial performance.

Key Impact:

  • Consumers: Experience seamless service, strong product availability, and consistent brand engagement across all locations.
  • Store Teams: Empowered, coached, and developed to deliver high-quality, consistent execution.

Key Responsibilities

  • Elevate operational consistency, compliance, and financial controls across assigned locations
  • Analyze performance data to identify risks, trends, and opportunities for improvement
  • Lead focused action plans to reduce shrink, improve inventory accuracy, and strengthen execution
  • Conduct regular field visits to coach store teams and reinforce standard operating procedures
  • Support Multi-Unit Managers with operational expertise, allowing them to focus on people and sales performance
  • Partner cross-functionally to improve processes, merchandising execution, and inventory flow
  • Ensure adherence to company policies and airport/resort regulatory requirements
  • Provide clear reporting and actionable insights into senior leadership

Compensation: $60-66 annually

Job Requirements

  • 5+ years of multi-unit or operational leadership experience in retail, airport, or resort environments
  • Strong understanding of retail KPIs, loss prevention, inventory management, and expense control
  • Analytical and financially savvy, with the ability to translate data into action
  • Proven ability to influence, coach, and drive accountability in the field
  • Highly organized, adaptable, and comfortable in fast-paced, regulated environments
  • Proficient in Microsoft Office, particularly Excel

About Us

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

EEO/ADA/DFWP

WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law.

Similar jobs

  • Operations Delivery Manager

    Calgary, AB
    $56k–$62k/yrFull Time

    Marshall Retail Group

    5+ YOEMarshall Retail Group needs candidates with 5+ years of multi-unit or operational leadership in retail, airport or resort settings. Candidates should understand retail KPIs, loss prevention and inventory, be analytical, able to coach and influence, and proficient in Microsoft Excel.

    Microsoft Excel, Microsoft Office

  • Payroll Specialist

    Richmond, BC
    $68k–$85k/yrFull Time

    Ideon Technologies

    In turn, this is helping accelerate the world’s transition to low-impact mining and transform how companies recover the critical minerals required to power the global shift to clean energy…; Must-haves – You’ll need…

  • Social Worker - Case Manager

    Richmond, BC
    $44.85–$56.02/hrFull Time

    Vancouver Coastal Health

    3+ YOECandidates need a Master of Social Work from an accredited school and full registration with the British Columbia College of Social Workers. Three years of recent case management experience with geriatric clients and adults with chronic or acute illness is required, plus a valid BC driver's licence and use of a personal vehicle for local travel.

    computerized client care information system

    Mental Health & Addictions Care Worker

    Richmond, BC
    $33.49–$35.31/hr

    Vancouver Coastal Health

    2+ YOECandidates need a health care worker certificate plus two years of relevant experience, or an equivalent mix of education and experience. They also need knowledge of mental health, addictions and community resources, plus skills in de-escalation, client rapport and basic computer use.

    client care information system

    Clinical Resource Educator, Social Work - Home Health

    Richmond, BC
    $50.19–$62.69/hrFull Time

    Vancouver Coastal Health

    3+ YOECandidates need a Master's in Social Work, three years of recent experience with complex-needs clients including one year of education delivery, current BC College of Social Workers registration and a valid BC driver's licence. Strong teaching, curriculum design and cultural safety skills are also required.

    PARIS, Intra-Health Profile EMR

    Program Clerk/Transcriptionist

    Richmond, BC
    $26.42–$28.25/hrFull Time

    Vancouver Coastal Health

    1+ YOECandidates need Grade 12 with an approved medical office assistant or medical transcriptionist program and one year of related experience. Vancouver Coastal Health also requires medical terminology knowledge, typing at 50 wpm, and strong computer and communication skills.

    Dictaphone system, Word processing software, Spreadsheet software, E-mail, Computerized patient care information system

    Registered Nurse (RN) - Operating Rooms

    Richmond, BC
    $41.42–$55.91/hrFull Time

    Vancouver Coastal Health

    2+ YOECandidates need current BCCNM registration as a Registered Nurse and either an advanced operating room specialty program or two years of recent acute care operating room experience. They also need perioperative knowledge, aseptic technique, CPR skill, and the ability to operate OR equipment and work within a surgical team.

    operating room equipment, operating room computerized patient care information system

  • General Labour , Richmond

    Richmond, BC
    $18–$18.55/hrTemporary

    TalentWorld: TalentWorld is a full-service recruitment and staffing agency that specializes in outsourcing, without losing the human element.

    Candidates need Grade 12 or equivalent experience, and must be able to follow workplace safety rules and Occupational Health and Safety legislation. They must be physically fit, able to lift up to 35 lbs, and able to work full-time, 40 hours a week.

    Teamwork, Work independently, Health and safety, Heavy lifting

Locations & environments

Locations

All of CanadaRemote · Hybrid · On-site · Field

Pro tip: add remote jobs to widen your search.

Exclude locations

Workplace type

Company jobs in these results

These are this company’s jobs loaded in your current search. The company may have more openings.