Posted 5 days ago
Operations Manager
@ Patterson Dental Canada, Inc.
Vancouver, British Columbia
Overview
Patterson Dental Canada, Inc. is hiring a full-time Operations Manager to partner with the Branch General Manager and Service Manager. The role directs branch operations including equipment, inventory, accounting, showroom, customer service and budget control. The posting requires a bachelor's degree or equivalent experience and at least two years in a supervisory or leadership role.
Responsibilities:
- Lead branch operations team and support strong culture
- Manage equipment inventory and billing reconciliation
- Oversee receivables and delinquent account collections
- Control spending and monitor operations budget
Requirements summary:
- Bachelor's degree or equivalent experience
- Minimum two years supervisory experience
- Background in operations, finance, inventory and HR
- Proficiency in MS Word, Excel and Teams
- SAP experience an asset
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2026-11-01
- First seen by our source
- 2026-11-02
- Source record updated
- 2026-11-02
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Business operations |
| Experience | 2+ years |
| Management experience | 2+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Work setting | Office, Client sites |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | Bachelor’s degree (preferred) |
| Fields of study | Management, Accounting |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Patterson Dental Canada, Inc.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 2 |
Patterson isn't just a place to work, it's a partner that cares about your success.
One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.
Job Summary
As Operations Manager with Patterson Dental, you will partner with the Branch General Manager and the Service Manager to develop (and implement) strategies, carry out best practices and reach branch objectives. You will direct and supervise all branch operational functions, including but not limited to equipment, event planning and customer education, customer service, accounting, showroom, and inventory management.
Essential Functions
- Lead the operations team with a positive, professional attitude, setting an example that supports a strong branch culture.
- Manage equipment inventory control processes, timely reconciliation of discrepancies and support accurate billing of equipment related transactions.
- Develop and implement action plans to correct operational weaknesses in key areas such as credits and receivables and implement improvements that ensure compliance and overall branch efficiency.
- Coordinate activities required to ensure timely collection of branch’s delinquent accounts.
- Support the sales team and coordinate the operational execution of sales and marketing initiatives.
- Develop and implement spending control procedures; analyze cost data and apply corrective actions to eliminate unnecessary expenses (as well as acting according to established recommendations).
- Provide coaching, guidance, and performance evaluation to team members to support continuous improvement.
- Analyze financing, rental, amortization, transport, and practice plan costs to prevent misuse and take corrective action when issues arise.
- Effectively interpret and communicate company policies to ensure consistent understanding and compliance.
- Ensure company assets are utilized adequately to meet company objectives.
- Monitor and manage the operations budget, ensuring all expense categories are consistently controlled and aligned with financial targets.
- Collaborate with the General Manager and Service Manager to build and maintain a strong customer service focused culture within the branch.
- Perform other duties as assigned to support overall branch success.
Job Qualifications
- Bachelor’s degree in management, accounting, or a related field; an equivalent combination of education and relevant professional experience will also be considered.
- Minimum of two years’ experience in a supervisory or equivalent leadership role.
- Strong background in operations management, finance, inventory management, accounting, and human resources.
- Knowledge of the dental industry is an asset.
- Capability to plan, organize, problem-solve, and make timely effective decisions is essential.
- Excellent written and verbal communication skills in English.
- Ability to perform a variety of general accounting tasks.
- Proven track record of collaborating effectively in a team environment.
- Detail-oriented with a high degree of initiative.
- Strong interpersonal and leadership skills
- Proficiency with computers, including strong working knowledge of MS Word, Excel, and Teams.
- Experience with SAP is an asset.
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