Operations Manager

Canadian Wilderness Adventures | Whistler, BC

Full-Time | Year-Round Position | $30–40/hour, based on experience

Canadian Wilderness Adventures (CWA) is one of Whistler's established outdoor adventure companies, delivering year-round experiences including snowmobiling, ATV and side-by-side tours, snowshoeing, canoeing, backcountry dining and unique wilderness experiences.

We're looking for an experienced, hands-on Operations Manager who leads by example, takes initiative, and gets things done. The ideal candidate is a proven leader in outdoor adventure operations who thrives on solving problems, developing teams, and making things happen.

Reporting to the General Manager, you'll oversee daily operations, lead our team, and ensure our tours run safely and efficiently.

You'll lead a team of approximately 25+ employees across guiding, vehicle and equipment operations, and general day to day operations.

This is not a desk-only position. You'll be expected to understand operations from the ground up, support your supervisors and frontline workers, make sound decisions, and step into frontline roles when needed.

• Lead, mentor, and develop a team of 25–30+ employees across multiple operational departments.
• Oversee daily operations, including staff scheduling, transportation, equipment, and resource coordination.
• Manage recruitment, onboarding, training, employee performance, and team development.
• Maintain a hands-on presence, supporting frontline staff and stepping into operational roles when needed.
• Anticipate challenges, solve problems, and ensure safe, efficient operations and exceptional guest experiences.
• Lead seasonal planning and preparation for summer and winter operations.

• Maintain high standards of safety, risk management, and regulatory compliance.
• Work with CWA's Avalanche Forecaster to assess conditions and make informed backcountry decisions.
• Oversee staff safety training, emergency preparedness, and corrective actions.
• Work with the GM and Shop Manager to ensure fleet, equipment, and facilities are maintained and operationally ready.
• Coordinate maintenance, repairs, and future equipment and infrastructure needs.

• Manage resources efficiently while maintaining high standards of safety and guest service.
• Work closely with Sales, Guest Services, and management to achieve business objectives.
• Identify opportunities to improve efficiency, guest experiences, and operational capacity.
• Support revenue growth through new opportunities, innovative ideas, and continuous improvement.

• Minimum 2 years of management or supervisory experience in cat-skiing, heli-skiing, adventure tourism, outdoor guiding, ski resort operations, or a related industry.
• Unrestricted Class 4 driver's licence, or willingness to obtain one.
• 80-hour First Aid certification or equivalent.
• Strong organizational, administrative, and computer skills.
• Proven leadership, decision-making, and problem-solving abilities.
• Ability to work flexible hours, including weekends and holidays.
• As comfortable working in a snow storm as you are working at a desk

• CAA Operations Level 1 certification.
• Avalanche Search and Rescue (AvSAR) training.
• Experience working in avalanche terrain and mountain environments.

• Full-time, year-round employment.
• Competitive salary and bonus incentive.
• RRSP program and health & wellness benefits.
• Staff rides and adventure vehicle privileges.
• Friends and family tour discounts.
• Staff retreats and social events.
• Employee discounts and industry pro deals.
• A fun, supportive, outdoor-focused team.

If you're an experienced outdoor operations leader who thrives in a fast-paced environment, enjoys working alongside a great team, and knows how to work hard while having fun, we'd love to hear from you.

Please submit your resume and a brief cover letter outlining your relevant experience to [email protected]