Operations Officer - 58928

We are seeking a detail-oriented and analytical Operations Officer II to join a collaborative back-office team within a leading financial institution. In this role, you will be responsible for managing daily transaction volumes, conducting detailed account investigations, and handling exception management while consistently meeting Service Level Agreements (SLAs).

This is an excellent opportunity for an operational professional looking to leverage their expertise in transaction processing, build a strong professional network, and thrive within a supportive and diverse team culture.

Location: Mississauga, Ontario (Hybrid – 4 days on-site, 1 day work-from-home)
Schedule: Monday to Friday, 8:00 AM – 4:00 PM
Position Type: 6-Month Contract (Extension and Permanent Conversion possible based on business needs and performance)
Work Environment: 100% Back-Office / Non-Telephone Role
Pay Rate $25.48

Advantages
Collaborative Environment: Work within a highly supportive, diverse, and team-oriented culture (13-member team).
Comprehensive Training: Receive 4 weeks of structured, step-by-step training to set you up for success.
Career Growth & Mobility: Potential for contract extension or permanent conversion based on performance and business needs.
Prime Location: Modern facility located at Tahoe Boulevard in Mississauga, ON, with a balanced hybrid arrangement.
Top-Tier Industry Experience: Gain valuable experience working for a premier financial institution while building your professional network.

Responsibilities
Transaction & Exception Management: Manage daily transaction processing, including exception handling involving NSF items, closed/unfound accounts, deceased accounts, and court-ordered accounts.
Account Investigations: Conduct thorough account investigations to verify transaction details and determine appropriate actions (process or return) based on account status, established bank policies, and regulatory guidelines.
SLA & Productivity Compliance: Consistently achieve daily productivity targets (90%+) and adhere to strict Service Level Agreements (SLAs) in a high-volume environment.
Risk & Compliance Management: Ensure full compliance with bank operating policies, codes of conduct, and audit guidelines. Identify areas of risk and escalate issues promptly.
Process Improvement: Participate actively in daily huddles and touchpoints, suggesting and implementing continuous process and operational improvements.
Operational Support: Provide operational expertise and support to internal partners while maintaining overall operational effectiveness.

Qualifications
Education: Post-secondary degree or diploma in Business, Finance, or a related field.
Experience: 2–4 years of operational experience within banking, payment processing, financial services, or a back-office banking environment.

Technical Skills:
Advanced proficiency in Microsoft Office 365 (Word, Outlook, and strong Excel skills required).
Experience or familiarity with AI tools (e.g., Microsoft Copilot) is considered a strong asset.
Familiarity with trade processing platforms (e.g., WSS, Global platforms) or money market/foreign exchange products (Options, FX Spots, Forwards, Money Market deposits/loans) is an asset.

Core Competencies:
Demonstrated experience meeting or exceeding SLAs and productivity targets.
Strong quantitative, analytical, and investigative capabilities.
High level of accuracy and meticulous attention to detail.
Exceptional organizational and time-management skills.

Soft Skills:
Strong team player who thrives in a collaborative environment.
Adaptable, open to change, and willing to adopt innovative processes and technology.
Self-motivated, goal-oriented, and capable of working independently.

Summary
If you are interested in the operations officer role please apply online today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.