Operations Officer III – AML Operations

The Operations Officer III is an experienced AML Operations professional responsible for executing and supporting moderate‑to‑high complexity EFTR regulatory reporting activities. This role requires strong working knowledge of EFTR requirements, data remediation, and regulatory controls, and acts as a trusted subject matter resource within the team. The incumbent is expected to exercise sound judgment, manage end‑to‑end remediation outcomes, and proactively identify risks, trends, and process improvement opportunities while operating with a high degree of independence.

Location: Toronto, ON
Position Type: 4-Month Contract (Potential for extension or permanent conversion)
Hybrid, Two days to office
Anchor Days: Thursday and Friday

Pay Rate 27.64

Schedule: Mon- Friday 9am-5pm

Advantages
Leading Financial Institution: Gain valuable experience working with a top-tier financial organization.
Hybrid Work Model
Collaborative Environment
Career Growth: Strong potential for contract extension or permanent conversion based on performance and business needs.

Responsibilities
CUSTOMER

Act as a key operational subject matter expert for EFTR (Electronic Fund Transfer Reporting) regulatory reporting, providing technical guidance, issue analysis, and process support within AML Operations.
Support and contribute to the design, enhancement, and implementation of operational workflows, system changes, and process improvements to strengthen regulatory compliance and operational efficiency.
Execute EFTR reporting and remediation activities in strict adherence to regulatory requirements, internal procedures, and control standards, ensuring accuracy, completeness, and timeliness.
Perform advanced analysis and execution of AML reporting activities, including consolidated or aggregated reporting, where applicable.
Proactively identify, assess, and escalate operational issues, data quality gaps, or control weaknesses, engaging appropriate partners to drive resolution and maintain service and compliance standards.
Serve as a point of contact for complex or non‑standard EFTR matters, supporting consistent interpretation and application of reporting requirements.

SHAREHOLDER

Independently prioritize and manage workload to meet operational, service, quality, and productivity targets across competing deadlines and volumes.
Execute transactions and remediation activities accurately and on time, in line with established procedures, controls, and formal or informal SLAs.
Exercise sound discretion in handling confidential information and sensitive correspondence, escalating issues appropriately.
Identify, manage, and escalate risk by recognizing unusual, high‑risk, or non‑standard transactions and ensuring appropriate controls and documentation are applied.
Actively support internal/external audits and regulatory reviews, including providing explanations, supporting documentation, and operational insights; contribute recommendations to address findings or gaps.
Maintain awareness of emerging AML / EFTR regulatory requirements, risks, and operational impacts, and support the assessment and implementation of necessary changes.
Operate in alignment with enterprise risk management frameworks, including AML, Regulatory Reporting, and Business Continuity Management expectations.

EMPLOYEE / TEAM

Contribute positively as an experienced team member, supporting a culture of quality, accountability, collaboration, and continuous improvement.
Demonstrate strong organizational and time‑management capabilities, with the ability to manage high volumes of work under strict regulatory deadlines.
Actively build and deepen functional expertise, sharing knowledge, best practices, and lessons learned across the team.
Provide guidance, coaching, and informal training to less experienced team members on EFTR processes, tools, and regulatory expectations.
Participate in cross‑training, process shadowing, and development activities to strengthen individual and team capability.
Communicate proactively, keeping leaders and partners informed of status, risks, trends, and emerging issues.
Promote an inclusive, respectful, and equitable work environment and act as a brand ambassador for AML Operations and the Bank.

BREADTH & DEPTH

Perform highly complex, multi‑step operational activities across systems, processes, and data sources, often involving moderate‑to‑high regulatory or operational risk.
Apply specialized EFTR and AML knowledge to resolve complex data discrepancies, assess remediation options, and support regulatory outcomes.
Review existing processes and controls, identifying opportunities for efficiency, risk reduction, and quality improvement.
Analyze data and trends to identify systemic issues, escalating insights and contributing to sustainable solutions.
Interact regularly with internal partners and stakeholders; provide process and policy guidance where appropriate.
Work scope typically spans daily, weekly, monthly, and ad‑hoc initiatives, requiring planning and adaptability.
Recognized as a process‑level subject matter expert within EFTR Operations and generally reports to a Team Manager.

Summary of Day‑to‑Day Accountabilities

Perform independent reviews of EFTR data discrepancy and data incompleteness alerts triggered by regulatory and risk‑based system rules.
Analyze source documentation (systems of record, transaction systems, physical or electronic records) to determine accurate reporting outcomes.
Remediate EFTR records by accurately updating required data fields within reporting systems using judgment and regulatory understanding.
Validate data accuracy through reconciliation, verification, and exception handling.
Identify, correct, or escalate data quality issues within defined SLAs, ensuring appropriate documentation and audit trail.
Draft and manage requests for information (RFIs) with internal partners to obtain missing or conflicting data and ensure timely resolution.
Respond to partner inquiries professionally and efficiently, supporting end‑to‑end EFTR remediation outcomes.

Qualifications
MUST HAVE

1.5+ years of progressive experience in FINTRAC EFTR regulatory reporting.
Prior experience within a corporate or financial services environment,
Proven ability to work independently on moderate‑to‑high complexity operational tasks with strong attention to detail and risk awareness.

Summary
If you are interested in the operations officer role please apply online today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.