Operations Specialist

At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.

Who we are!

Meridian OneCap Credit Corp is an equipment and finance company providing a broad range of financial services to businesses throughout Canada. Our parent, Meridian Credit Union, has over 70 years of banking history and is Ontario’s largest credit union.

Meridian OneCap is a provider of asset financing in the form of capital leases. We are committed to being the best provider of specialized equipment financing services to strategic vendors across Canada. Our service-oriented culture and exceptional group of professionals serves to provide our strategic partners with value-added service and constructive solutions.

Meridian OneCap Credit Corp provides customized leasing solutions both to help companies sell equipment and to companies that have chosen to lease equipment, rather than buy. For manufacturers and vendors, we enable you to provide your customers with a value-added service that helps your customers acquire equipment efficiently and gives your company a competitive edge. And for the end user, we can help you to preserve working capital in your business, while benefiting now from the use of the equipment.

Our team is known as industry leaders. We’ve earned our reputation through consistent delivery of financing programs with the most efficient transaction process and superior customer service. With the largest direct sales force within the Canadian market, it’s no wonder our customer service is unparalleled.

About Meridian OneCap

The role:

The incumbent is responsible for supporting Meridian OneCap in achieving their goals nationally, by supporting projects/activities in accordance with policies, goals, and objectives established by senior management. The incumbent is responsible for playing a leading role in various initiatives relating to improving business processes across the organization. Depending on the scope / size of the project, this may involve leading the gathering of business requirements, ensuring that the design and integration of proposed solutions leads to the development and growth of the business, and overseeing the work product of supervisors, project leads, and/or staff.

The role supports all functional areas in providing technical support for maintaining, developing, and improving product offerings and functional processes related to equipment finance. The incumbent is also actively involved in various new projects as assigned.

Key Responsibilities

Onboarding & Sales Support

• Supports Business Development efforts for new programs/products and complex transaction by leading the Onboarding process, providing expertise, ensuring appropriate documentation, structures and process are in place for the entirety of the equipment finance transaction life cycle (opportunity through lease termination). As part of the Onboarding process, coordinate activities and approvals from Legal, Credit, Finance and Operations; create workflows and implementation plans as required.
• Accountable for ensuring all programs are in compliance with MOCC policies and well as applicable regulations for all provincial jurisdictions MOCC operates within.
• Plays an integral role in the Document Control process which include 1) maintaining an updated inventory of standard form documents, 2) working with Legal on updates to documents, 3) ensuring all transactional documents are on approved forms.
• Works with Risk and both internal and external legal counsel to finalize agreements, transactional documents/templates.
• Manages the vendor onboarding process: setting up new vendors in the system, completing banking information verification calls, tracking progress, and coordinating between sales and credit as needed.

Operations Excellence

• Partners with other teams to assess, analyze, and document business needs, recommending solutions that improve processes and support organizational goals
• Supports transformation initiatives by identifying operational inefficiencies, analyzing business processes, and recommending data-driven solutions.
• Conducts end-to-end analysis of operational workflows to identify inefficiencies and recommend improvements.
• Collaborates with cross-functional teams to define and document current and future state processes.
• Supports the strategic vision of the company by promoting and enabling change management efforts.
• Acts as a Subject Matter Expert (SME) for various processes and system initiatives
• Translates business needs into functional specifications for IT and project teams.
• Assists in the system enhancement process by developing and completing UAT scripts, creating training materials, and successful implementation.
• Maintains and develops various reference guides and training materials or other tools as required to ensure consistency and effective roll-out of initiatives, system enhancements, products and programs.
• Responsible for maintaining and updating the various policies and procedures within the back office. Includes collaborating with accounting and treasury to ensure transactions are recorded in accordance with accounting, securitization, and statutory requirements.
• Assists in managing through various tax and regulatory changes and their implications on the business.

Syndication Operations

• Manages the syndication desk: submitting applications to credit, preparing funding packages, handle inquiries from syndication partners, handle remittance and insurance reporting
• Manages syndication relationships, including monthly calls with partners to review portfolio performance and plan for upcoming fundings
• Coordinates with Sales and Credit to obtain approvals and provide pricing to partners.

Risk Management

• Evaluates processes and documentation considering risk management implications and engages enterprise risk and operational risk owners as appropriate.
• Evaluates and tests new and changes to the products and programs prior to implementation to ensure key deliverables will be achieved and appropriate controls are in place.

Special Projects

Works on various initiatives as assigned.

Knowledge, Skills, and Abilities

• Strong business orientation, strategic and disciplined thinking
• Strong analytical, creative problem-solving and sound decision-making skills.
• Strong technical skills working with document creation, change control, forms and automation. Key technologies include Adobe, eSignature, SharePoint, CRM
• Knowledge of leasing industry and relevant industry experience
• Understanding of equipment leasing lifecycle including (origination to funding/lending to servicing to collections a proven track record of developing and integrating operational efficiencies that achieve desired growth, and meet or exceed service level agreements (SLAs)
• Detailed knowledge of relevant regulatory and compliance requirements. Strong knowledge of PPSA/PMSI, liens and lease law, is an asset.
• Proven ability to collaborate and partner with internal key lines of business including, sales channels- national, digital, brokerage, business development and insurance.
• Ability to leverage technology to create efficiencies in day-to-day operations
• Excellent organizational skills
• Well-developed influencing and negotiation skills to manage and resolve issues effectively within a sophisticated environment
• Well-developed interpersonal and communication skills (including written, verbal and listening) and people skills.

Other Skills and Experience

• Bachelor’s degree in business or related area.
• Minimum of five (5) years of experience in dealing with all aspects of commercial finance.
• Demonstrated ability and creativity in developing and implementing specific process improvement initiatives

This role represents an existing vacancy. Internal candidates are being considered as part of our standard process.

Salary Range: CAD $68,800- $75,000

Compensation for this role is based on a combination of skills, experience, and internal equity. Candidates with stronger alignment to the role’s requirements may be placed higher within the range. Your recruiter will share more information about our total rewards package during the hiring process.

Office Location: Toronto or Vancouver Corporate Office. This is a hybrid opportunity.

Meridian OneCap has a remote work policy that allows flexibility for employees to work remotely but also requires our employees to attend the office minimum one day per week. The intention is for purposeful meetings to collaborate, innovate and build effective relationships with your team, your colleagues and your leader which is important to us.

What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your candidates and clients!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world
• Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships with your colleagues
• This isn't your typical "corporate" job. We work hard and we have fun!

Build the Future of Banking with Us

At Meridian, we’re not just adapting to the future—we’re shaping it. We see talent as a catalyst for sustainable growth, community impact, and future-readiness. As the financial landscape evolves, we’re looking for team members who bring:

• Embedding & leveraging technology – Confidence and willingness to learn and integrate AI and emerging technologies into new ways of working. Experience with low/no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot is considered an asset
• Critical Thinking – The ability to analyze, evaluate and interpret information from various sources and apply logic and problem solving to make decisions.
• Data Driven– Leverage data and insights to identify, prioritize and improve member experience and business efficiency.
• Curiosity & Flexibility – Comfortable navigating and embracing change and uncertainty, ask more questions, explore more options. Continuously learn and grow.

Our Commitment to Belonging

At Meridian OneCap, belonging starts with people. We are committed to creating an inclusive and accessible workplace where everyone feels valued, respected, supported, and empowered to bring their authentic selves to work. We believe that diverse backgrounds, identities, abilities, sexual orientation, experiences, and perspectives make us stronger and help us better serve our clients, communities, and one another.

We are committed to an accessible recruitment experience and will provide accommodation information to candidates selected for an interview.

To learn more about DEIBR at Meridian, visit meridiancu.ca.

Thank you for your interest in Meridian Credit Union. We look forward to learning more about you and the unique experiences and perspectives you could bring to our team.

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Please note that due to the volume of applications, only those under consideration will be contacted for an interview.