Operations Support Senior Associate

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Operations Support Senior Associate

Who You Are

You are a detail-oriented problem solver who enjoys supporting technical operations, improving processes, and helping teams work more efficiently. You are comfortable working with systems, analyzing data, creating documentation, and collaborating with experienced team members to support critical data center operations.

As an Operations Support Senior Associate, you will provide operational and technical support to Data Center teams, assist with process improvements, and contribute to projects that enhance service delivery and operational effectiveness.

What You'll Do

Support Technical Operations

• Assist with the resolution of routine technical issues and escalations under the guidance of senior team members.

• Provide support related to system functionality, cable certification, fiber and cable testing, and installation processes.

• Collaborate with Data Center teams to identify and recommend solutions to operational challenges.

• Assist with operational exceptions, non-standard scenarios and escalations, partnering with senior team members and appropriate stakeholders to identify the correct path forward.

• Independently resolve routine operational and technical issues and support more complex escalations in collaboration with senior team members and subject matter experts.

Drive Process Improvements

• Review operational processes and workflows to identify opportunities for greater efficiency and effectiveness.

• Participate in initiatives that improve provisioning timelines, operational consistency, and overall service quality.

• Support implementation of process enhancement solutions.

Provide Systems Support

• Support business-critical systems used by Data Center Operations, including platforms such as ServiceNow, Salesforce/LTC, Siebel, JARVIS, DART, and other operational systems

• Assist with troubleshooting user access, single sign-on issues, system requests, and other operational support needs.

• Partner with experienced team members to resolve identified system issues.

Analyze Data and Trends

• Investigate operational issues and customer concerns to identify trends and recurring support needs.

• Utilize reports and data analysis to help determine root causes and recommend corrective actions.

• Perform data validation and cross-checks to ensure accuracy and consistency.

Create Documentation and Training Materials

• Develop and maintain technical and operational documentation for internal teams.

• Assist in creating training materials, job aids, and process guides.

• Support knowledge-sharing initiatives across the organization.

Support Testing and Projects

• Participate in User Acceptance Testing (UAT) activities by documenting results and validating system functionality.

• Manage assigned portions of larger operational or technology projects.

• Track project deliverables and communicate progress to stakeholders.

What You'll Bring

• 1+ years of experience in operations support, technical support, systems administration, data center operations, or a related field.

• Advanced Diploma, Associate Degree, or Bachelor's Degree, or equivalent combination of education and experience.

• Strong analytical and problem-solving skills.

• Excellent organizational and documentation abilities.

• Experience working with business systems and operational tools is preferred.

• Ability to collaborate effectively within a team environment and learn from experienced technical professionals.

• Ability to work between software platforms and partner with the company IT groups in troubleshooting efforts

• Basic knowledge of data analysis, process improvement, and project coordination.

Why Join Us

You'll have the opportunity to work alongside experienced operations professionals, contribute to the success of critical data center operations, and build valuable technical, analytical, and project management skills while supporting a global digital infrastructure platform.

The targeted pay range for this position in the following location is / locations are:

United States - Dallas Infomart Office DAI : 71,000 - 107,000 USD / Annual

Canada - Toronto Office TRO : 67,000 - 101,000 CAD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms. Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

We use artificial intelligence in our hiring process. Learn more here.

This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.