Posted 21 days ago
Operator, Security Command Centre
@ Paladin Security Group
Burnaby, British Columbia
Overview
Paladin Security Group is hiring a part-time Operator for its Security Command Centre, which provides a 24/7 communication link between field staff, management, on-call personnel and subcontractors. The work is computer-based and centres on monitoring security alarms, managing physical keys and access cards, triaging calls and directing guards. Minimum requirements include a B.C. Provincial Security License and six months of control or call centre experience with security systems.
Responsibilities:
- Monitor security system alarms and video and respond per Standard Operating Procedure
- Manage physical keys, NERC keys and photo ID and access card administration
- Answer, triage and escalate incoming calls, emails and service requests
- Communicate with guards and tactical guards and maintain a detailed shift log
- Prepare incident reports and complete security service requests
Requirements summary:
- B.C. Provincial Security License and basic security training
- Minimum 6 months experience in a control, operations or call centre with security systems
- Intermediate computer skills
- Customer service orientation
- Verbal de-escalation training preferred
- Occupational First Aid Level 2 preferred
Tools & skills
Source and dates
Source type not verified · joblink
- Employer posting date
- 2026-10-16
- First seen by our source
- 2026-10-12
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 0+ years |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | B.C. Provincial Security License, Occupational First Aid Level 2, NERC compliance, TMA Operator Level 1 |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Paladin Security Group
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Making the World a Safer & Friendlier Place
Full company description
As one of Canada’s Best Managed Companies, boasting Canada’s 10 Most Admired Corporate Cultures, Paladin is Canada’s leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective customer service in the industry. About Us Paladin was established in 1976 to provide basic Security Officer services. From modest beginnings with four employees and one contract, Paladin has grown into one of the largest security companies in Canada with offices from coast to coast. Our Mission Paladin’s mission is to provide our clients with the finest security services and products available. With our extensive range of products and services, we care for our clients’ safety and security. We strive to provide the very best in quality, and therefore commit to investing heavily into the selection, training, support, supervision and personal development of our people.
- LinkedIn followers
- 53,403
- People associated on LinkedIn
- 5,693
- Reported office locations
- Suite #201, 3001 Wayburne Drive, Burnaby, British Columbia V5G 4W3, CA
- #600 Oxford Tower Suite, 10025 102A Ave NW, Edmonton, Alberta T5J 2Z2, CA
- #101 - 50 Bedford Highway, Halifax, NS B3M 0J9, CA
- #400 - 401 The West Mall, Toronto, ON M9C 5J5, CA
- #1420 – 220 Portage Avenue, Winnipeg, Manitoba R3C 0A5, CA
- #100 - 124 Seymour Street, Kamloops, British Columbia V2C 2E1, CA
- #227 - 1891 Springfield Road, Kelowna, British Columbia V1Y 5V5, CA
- 190 Victoria Street, Prince George, British Columbia V2L 2J2, CA
- 420 William Street, Victoria, British Columbia V9A 3Y9, US
- #300 - 7101 5th Street SE, Calgary, Alberta T2H 2G2, CA
- 10-431 MacKenzie Boulevard, Fort McMurray, Alberta T9H 4C5, CA
- #103 - 9805 97th Street, Grande Prairie, Alberta T8V 8B9, CA
- #202 – 514 Stafford Dr N, Lethbridge, Alberta T1H 2B2, CA
- #103 - 7240 Johnstone Drive, Red Deer, Alberta T4P 3Y6, CA
- 6209 E 50th Ave, Lloydminster, Saskatchewan S9V 2G4, CA
- #5 – 318 105th Street East, Saskatoon, Saskatchewan S7N 1Z3, CA
- #20 99-18th Street, Brandon, Manitoba R7A 0N2, CA
- #110 - 993 Princess Street, Kingston, Ontario K7L 1H3, CA
- #1 - 543 Mill Street, Kitchener, Ontario N2G 2Y5, CA
- #229 - 1069 Wellington Road South, London, Ontario N6E 2H6, CA
- 5546 Portage Road, Niagara Falls, Ontario L2E 6X2, US
- #116 - 2885 Lauzon Parkway, Ontario, Windsor N8T 3H5, CA
- #102 - 12 Gleneyre Street, St. John's, Newfoundland and Labrador A1A 2M7, CA
- #201 - 52 Antares Drive, Ottawa, Ontario K2E 7Z1, CA
- Other recorded names
- Paladin Security Group Ltd
- Specialties
- Security Guards
- Specialized Security
- Security Systems
- and Investigations
- Profile identifies a recruitment agency
- No
As one of Canada’s Best Managed Companies, boasting Canada’s 10 Most Admired Corporate Cultures, Paladin is Canada’s leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective…
| Field | Value |
|---|---|
| Industry | Security and Investigations |
| Company size | 10,001+ employees |
| Headquarters | Burnaby, British Columbia |
| Organization type | Privately Held |
| Year founded | 1976 |
| Specialties | Security GuardsSpecialized SecuritySecurity Systemsand Investigations |
| Open jobs on Jobsy | 40 |
| View page |
The Security Command Centre ensures a 24/7 communication link between Field staff, management, on-call personnel, and various Subcontractors. This Command Centre provides a centralized point of contact for any security incident that occurs on or in relation to a facility or property. While experience in the security industry would be valuable, time spent in a call center or alarm/ video monitoring experience would also be a key attribute in understanding the responsibilities of this position. A good candidate would also have a high level of computing skills as this position is computer based.
The Security Command Centre (SCC) Operator must have the ability to direct, communicate, and instruct officers in the field as necessary. This position requires that all operators be prepared to provide an exceptional level of customer service and support to both internal and external customers as well as other Paladin employees. Reporting to the SCC Manager, the Operator is responsible for fulfilling all aspects of the Security program from performing access control, video monitoring, and other administrative tasks.
Basic operator duties including:
- Actively monitor security system alarms (i.e. access control, intrusion, panic, video surveillance, etc.) and respond / acknowledge as per Standard Operating Procedure
- Adherence to Standard Operating Procedure
- Physical key management / Maintain Physical Access Control (keys) including:
- Support infrastructure, systems, and processes (i.e. installation, integration, deployment, and administration within the Security Command Centre)
- Maintain the Commander Connect Database of all keys in the Key Tracer System
- Ensure NERC keys are monitored and signed out to authorized NERC users only
- Adjust Physical Key Management access levels in Lenel as requested
- Photo ID and access card administration
- Answer and triage incoming telephone calls / emails / service requests. Escalate to SCC Supervisor and/or Security as required.
- Communicate with Guards and/or Tactical Guards using established processes and equipment
- Maintain a detailed operator shift log
- Complete and prioritize / categorize (i.e. emergency / non-emergency) Security Systems Service Requests (3SRs) for guards, service, and maintenance (including Key Tracer and Lenel deficiencies)
- Virtual patrol / investigation
- Perform connectivity tests with sensors, trailers, cameras, and control panels to determine system functionality and perform preliminary troubleshooting
- Complete audits of security equipment inventory and perform status checks
- Generate and submit non-security maintenance requests (i.e. fence repair or general maintenance)
- Report writing and incident documentation
- Testing of Security Operating Procedures or Post Orders
- Other associated duties, as required and approved by Security
Minimum Requirements:
- Basic Security Training
- B.C. Provincial Security License
- Minimum 6 months experience in a Control / Operations / Call Centre including the use and administration of a security system (with video surveillance, access control, intrusion alarms, etc.)
- Intermediate computer skills
Additional Certifications and Training:
- Customer Service for Security
- Note-Taking and Report Writing
- Introduction to Industrial Security
- High Rise Tower Security
- Investigations Training - Justice Institute of B.C. or equivalent
- Video monitoring system training
- Occupational First Aid Level 2 (OFA 2)
- Verbal de-escalation techniques (MOAB, NVCI or equivalent)
- NERC compliance requirements
- Information Protection Program
- Personal Risk Assessment
- TMA Operator Level 1 Online Training
Journal
Only you can see this. Kept on this device, and in your account when you sign in.