Posted 15 days ago
Operator - Video Surveillance
@ Paladin Security Group
Burnaby, British Columbia
Overview
Paladin Security Group is hiring a full-time video surveillance operator at its Burnaby Operations Centre. The operator monitors live camera feeds and alarms for multiple client sites, responds to incidents, and keeps detailed logs. Pay is $25.00 to $27.36 per hour.
Pay:
$25–$27.36 an hour
Responsibilities:
- Monitor live video feeds and alarms across client sites
- Assess incidents and follow escalation procedures
- Use talkdown systems to de-escalate and deter activity
- Maintain detailed digital logs and incident reports
- Coordinate with emergency responders and client contacts
Requirements summary:
- At least one year of security or monitoring dispatch experience
- Strong situational awareness and decision-making under pressure
- Clear professional written and verbal communication
- Comfort working independently in a centralized office
- Confidence with monitoring technology and software
- Strong attention to detail
Tools & skills
Source and dates
Source type not verified · classet
- Employer posting date
- 2026-10-22
- First seen by our source
- 2026-11-07
- Source record updated
- 2026-11-07
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Paladin Security Group
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Making the World a Safer & Friendlier Place
Full company description
As one of Canada’s Best Managed Companies, boasting Canada’s 10 Most Admired Corporate Cultures, Paladin is Canada’s leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective customer service in the industry. About Us Paladin was established in 1976 to provide basic Security Officer services. From modest beginnings with four employees and one contract, Paladin has grown into one of the largest security companies in Canada with offices from coast to coast. Our Mission Paladin’s mission is to provide our clients with the finest security services and products available. With our extensive range of products and services, we care for our clients’ safety and security. We strive to provide the very best in quality, and therefore commit to investing heavily into the selection, training, support, supervision and personal development of our people.
- LinkedIn followers
- 53,403
- People associated on LinkedIn
- 5,693
- Reported office locations
- Suite #201, 3001 Wayburne Drive, Burnaby, British Columbia V5G 4W3, CA
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- #5 – 318 105th Street East, Saskatoon, Saskatchewan S7N 1Z3, CA
- #20 99-18th Street, Brandon, Manitoba R7A 0N2, CA
- #110 - 993 Princess Street, Kingston, Ontario K7L 1H3, CA
- #1 - 543 Mill Street, Kitchener, Ontario N2G 2Y5, CA
- #229 - 1069 Wellington Road South, London, Ontario N6E 2H6, CA
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- #116 - 2885 Lauzon Parkway, Ontario, Windsor N8T 3H5, CA
- #102 - 12 Gleneyre Street, St. John's, Newfoundland and Labrador A1A 2M7, CA
- #201 - 52 Antares Drive, Ottawa, Ontario K2E 7Z1, CA
- Other recorded names
- Paladin Security Group Ltd
- Specialties
- Security Guards
- Specialized Security
- Security Systems
- and Investigations
- Profile identifies a recruitment agency
- No
As one of Canada’s Best Managed Companies, boasting Canada’s 10 Most Admired Corporate Cultures, Paladin is Canada’s leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective…
| Field | Value |
|---|---|
| Industry | Security and Investigations |
| Company size | 10,001+ employees |
| Headquarters | Burnaby, British Columbia |
| Organization type | Privately Held |
| Year founded | 1976 |
| Specialties | Security GuardsSpecialized SecuritySecurity Systemsand Investigations |
| Open jobs on Jobsy | 372 |
| View page |
Position Overview
Job Title: Operator - Video Surveillance
Employment Type: Full-Time
Pay Rate: $25.00 - $27.36 / hour
Site: Operations Centre
Site Overview
Based in our central Operations Centre in Burnaby, British Columbia, this modern control hub acts as the core response centre for live security feeds across multiple client locations. Operators work in a focused, high-technology office environment dedicated to maintaining real-time safety and asset protection.
What You'll Be Doing
Monitor live video feeds, cameras, and incoming alarms across various client sites in real time.
Assess security incidents quickly and follow specific intervention and escalation procedures for each location.
Use talkdown systems to communicate directly over audio feeds, using clear verbal communication to de-escalate situations and deter unwanted activity.
Respond decisively to alarm events, executing required actions and closing events accurately.
Maintain detailed digital logs of all activities, dispatches, and incidents for management and client reporting.
Coordinate directly with emergency responders and client contacts during critical events.
Perform thorough shift handovers to pass along critical operational information to incoming team members.
Must Haves
At least one (1) year of experience working in security or a monitoring dispatch environment.
Strong situational awareness with the ability to make sound decisions under pressure.
Clear, professional written and verbal communication skills.
Comfort working independently within a centralized office environment.
Confidence using security monitoring technology and software platforms.
Strong attention to detail to identify subtle security concerns before they escalate.
Nice-to-Haves
Prior experience using the Immix GF monitoring platform.
What's In It For You?
Opportunities for internal advancement and career growth.
Hands-on experience with modern security and video surveillance technology.
A supportive team environment focused on employee development.
Why Join Our Team?
Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.
Paladin Security uses AI-based tools as part of our recruitment process to assist with resume screening and candidate assessment. These tools do not make final hiring decisions. All applications are reviewed by a member of our hiring team. We regularly evaluate our systems to minimize bias and ensure compliance with applicable human rights and privacy legislation.
We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
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