Order Management Superuser

What you'll do

The Order Management System & Support team collaborates with many teams throughout Canadian Tire’s Supply Chain and Merchandising departments. Our primary objective is to ensure efficient and effective processing of Purchase Orders and Store Orders to support the flow of product to the retail customer.

The Order Management Superuser role supports the Order Management team and its applications (AOM, Shipment monitor, Bravo, Distributed Order Management and others) with detailed analyses, root cause investigations and analytical reporting to identify and resolve the system or process issues that interrupt the flow of orders. Success in the role is dependent on understanding the complexities of these processes and systems as well as the internal stakeholders and areas that are impacted by this work.

• Monitor and maintain system health with daily error management and exception analysis
• Validate & Process Store/Purchase Order cancellation/uploads/manipulation requests
• Process daily Work Re-direct (WRD) processes (Store Order & Purchase Order)
• Validate and process daily stranded orders in Legacy order management system
• Investigate/Analyze questions about deal & IEP allocation/rationing
• Timely responses on ad-hoc requests for analysis from VP/AVP/Manager
• Provide testing support when required for system enhancements and fixes
• Own, build and maintain programs, queries, reports and other data within the Order Management environments
• Direct involvement with corporate initiatives to ensure Order Management requirements are heard/met
• Challenge the status quo to find creative ways to continuously improvement daily processes
• Document and maintain documentation related to the above responsibilities

What you bring

• Proven curiosity, ambition to learn, solve and understand
• Interpersonal skills and ability to organize, collaborate and communicate
• Knowledge of Order Management processes and applications
• Education involving information engineering and systems analysis
• 2+ years of Supply Chain experience
• Proficient user of standard desktop tools including Excel, Access, Knime and PowerPoint
• Proven ability to work with extremely detailed information and understand complex systems
• Ability to prioritize, multiple tasks, identify issues, assess impacts, relay findings and formulate options.

We’re always looking for great talent! In addition to competitive pay, we offer:

• Comprehensive benefits and retirement programs
• Performance incentives, Continuing Education Programs
• Other perks to support your well-being
• Career growth opportunities and product discounts

Broadband Salary Range: $53,000.00 - $88,000.00 CAD Annual

Our typical hiring range is between $53,000.00 and $78,000.00 CAD Annual. Salary decisions are also dependent on other factors such as your experience, industry benchmarks, internal equity and other role-specific requirements. For critical roles, the compensation offering will be reviewed to ensure alignment with market rate and conditions and the unique value you bring to the role.

#LI-GT1

This posting represents an existing vacancy within our organization.

We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.

About Us

Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, over 1,600 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.