Outreach Agent, Producer Services

Our client, a well-established company in the environmental sector committed to sustainable practices, is seeking a Producer Outreach and Service Agent to join its team.

Do you want to give your career real meaning while actively contributing to a major environmental initiative for society? Join a passionate team that is making a tangible difference in recyclable materials management and the circular economy across the province. Working for this committed organization means embracing strong values ​​of responsibility, fairness, and vigilance—all within a stimulating environment ideally located in downtown Montreal.

As a business services specialist, you will play a pivotal role in rolling out environmental initiatives. Working closely with the existing team, you will be at the heart of the action, informing and guiding organizations regarding their regulatory obligations and compliance processes. From identifying new companies and planning outreach activities to handling administrative follow-ups, your daily work will offer a wealth of both interpersonal and operational challenges. This is a unique opportunity to combine client relations with a positive environmental impact, all from accessible offices in downtown Montreal.

This permanent role in downtown Montreal is a unique opportunity to put your administrative expertise to work for a meaningful mission.

Send us your CV today at: [email protected]

Advantages
Permanent full-time employment contract (35 hours/week)
Compressed 9/10 schedule: 1 day off every two weeks (70 hours worked over 9 days)
This position requires working from the organization’s office at least 2 days a week; 3 days of remote work
Competitive compensation
Annual bonus plan
Option to work remotely from abroad for up to 10 days per year (subject to conditions)
Group insurance (50% coverage after 3 months) and retirement plan with partial employer funding
Personal leave bank (5 days), including a day off for your birthday
Additional time off during the holiday season
Employer-paid transit passes – Offices easily accessible by bus, metro, or commuter train

Responsibilities
In this capacity, the role entails the following responsibilities:

Identifying, profiling, and contacting companies potentially subject to EPR (Extended Producer Responsibility) regulations;
Clearly and appropriately presenting the legal and regulatory requirements associated with EPR;
Answering company inquiries and guiding them through the registration, reporting, and compliance processes;
Collecting, documenting, and updating information regarding interactions with companies within management systems;
Collaborating with other team members to ensure effective follow-up on contacted companies;
Reporting any unusual or complex situations to the team leader;
Contributing to the improvement of tools, procedures, and communication materials related to outreach and compliance;
Participating in the analysis of reported data to meet the organization’s various strategic needs (tracking outreach efforts, trends, performance indicators, etc.).

Qualifications
Requirements and Qualifications

To qualify, candidates must meet the following criteria:

College diploma in administration/management or an equivalent combination of education and experience relevant to the position;
Minimum of two (2) years of experience in telephone-based customer service;
Relevant work experience in business development;
Experience with the Microsoft Office 365 suite (functional proficiency in Word and Excel);
Excellent written and spoken French skills;
Functional English proficiency (written and oral communication with English-speaking clients – 50%);
Experience with corporate clients or in a regulated sector (an asset).

Aptitudes and Competencies

Strong customer service orientation (listening skills, proposing tailored solutions, courtesy);
Demonstrated communication skills (oral and written) and the ability to secure buy-in;
Demonstrated writing skills;
Analytical ability, attention to detail, autonomy, and initiative;
Aptitude for teamwork;
Ability to learn quickly and adapt to different types of clients.

Our Client operates across Canada, and globally/internationally in the United States and other countries. This company takes all reasonable means to limit the number of positions in Quebec that require knowledge of a language other than French, and only requires this where it is necessary and its existing bilingual employees are unable to fulfil these job duties. Based on an assessment conducted by our client, it has been determined that this position requires candidates to be fluent in English (oral and written). In particular, this position will require the employee to:

-communicate with English-speaking clients/partners/employees located outside Quebec on a regular basis
-work on client projects, products or deliverables that are required to be delivered to clients in English

Summary
Are you interested in this position? Please send your application by email to [email protected] and we will contact you shortly if your profile matches the criteria.

We look forward to speaking with you.

Human Forward !

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.