Outside Parts & Service Representative

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That’s Powerful Value, Delivered.

What You Will Be Responsible For

• Responsible for the overall planning, maintenance, and delivery strategy for all Manufactured Whole Goods orders.
• Prioritize new customer orders against available inventory or future production to provide an optimal shipping date.
• Plan/configure truckloads and setups to optimize freight.
• Manage and maintain whole good shipping schedules for each manufacturing facility.
• Maintain accurate shipping dates in the customer Portal.
• Liaise with manufacturing plants to ensure future production aligns to the priority and needs of the customers.
• Responsible for the execution, maintenance, and accuracy of all intercompany transactions that moving whole good inventory between companies/warehouses.
• Participate in forecasting activities, making recommendations for future production that optimize order delivery potential (ie. low inventory management, seasonality factors, market trends, etc.).
• Establishes processes and procedures for all order fulfillment activities, returns processing, and consumer contact including interacting with ERP system for all required tasks.
• Develop metrics and reports to monitor departmental performance including on-time delivery, avg lead time to ship, inventory stocking levels, and order backlog health.
• Identify process improvement opportunities; present project plans, options, and recommendations to Executive level Management; organize and lead any teams required to implement such improvements and manage the process to a successful completion.
• Provide price estimates to sales department of custom attachments or options.
• Develops metrics and reports to monitor departmental performance and other Consumer Direct fulfillment activities, this would include on time delivery, stocking levels and shipment levels.
• Identify process improvement opportunities; present project plans, options, and recommendations to Executive level Management; organize and lead any teams required to implement such improvements and manage the process to a successful completion.
• Responsible for all personnel management within the department including hiring, terminating, promotion etc.
• Other duties as assigned.

What We Look For

• Excellent communication, presentation, and interpersonal skills.
• Excellent organizational skills.
• Previous experience in an Order Fulfillment, Large Parts Sales company, large warehouse environment with stock logic duties.

What We Offer

• Competitive compensation: we offer fair, market-based wages that recognize your skills, experience, and contributions.
• Continuous Learning: through on-the-job training and educational opportunities.
• Advancement opportunities within a growing company that values initiative and teamwork.
• Comprehensive benefits coverage: including health, dental and more to support your wellbeing.
• Retirement planning: Pension and RRSP programs to help you invest in your future.

When you work for Brandt, we work for you. It’s as simple as that.