Outsource Agent

Join our team as an Outsource Agent! In this detail-oriented role, you will be responsible for reviewing and processing orders for external laboratory partners, ensuring the right products are sent to the correct vendors and entered accurately into external lab portals. You'll transmit orders, make manual adjustments when needed, create purchase orders, and track incoming and outgoing work. From packaging frames for shipment to receiving completed orders and preparing them for delivery or additional manufacturing, you'll play a critical role in maintaining quality and efficiency throughout the process. Success in this position requires strong organizational skills, exceptional attention to detail, and the flexibility to support various functions across the department.

This role is based at our Delta Lab, on Annacis Island, in Delta, BC.

What You’ll Do

• Review order details for accuracy prior to submission to external laboratories, ensuring the right products are sent to the correct vendors
• Manual key in entry of orders into external lab portals, attention to detail is key
• Sending orders to external labs through automation in lab LMS (RxU)
• Manually adjusting orders as needed in lab LMS (RxU) to ensure they are ordered correctly at external labs and can be processed correctly at our Delta lab once returned
• Packaging and shipping frames needed for assembly at external labs
• Creating Purchase Orders for incoming deliveries from external labs
• Receiving orders from external labs and preparing for shipping or additional manufacturing
• Perform other duties as assigned to support the team and organization goals

What Do You Bring

• 1-3 years experience in high volume data entry
• Highly detail-oriented, ensuring accuracy when processing orders and entering data
• Ability and flexibility to work across all production shifts to coach, train, and support employees in a dynamic manufacturing environment
• Exceptional attention to detail, with the ability to produce accurate, high-quality documentation, including standard operating procedures, work instructions, and operational communications, while maintaining precision in daily tasks
• Strong time management and organizational skills, with the ability to prioritize multiple tasks and meet deadlines in a fast-paced environment
• Strong verbal and written communication skills, with the ability to collaborate effectively across teams and communicate daily operational issues, process updates, and improvement opportunities to peers, Team Leads, and Managers
• Ability to work effectively both independently and as part of a collaborative team, proactively supporting colleagues to achieve shared objectives
• Ability to thrive in a fast-paced environment while managing multiple priorities and maintaining a high level of accuracy

• Experience in the optical industry, including knowledge of ophthalmic products and industry terminology, is considered an asset

How You’ll Benefit

• Competitive wages and comprehensive benefits package featuring exceptional optical coverage
• Rapid and ongoing growth, providing a consistently challenging and rewarding environment
• A workplace culture that fosters collaboration and teamwork
• Continuous training and development opportunities to support your career growth

Why You Should Join Us

Delta Ophthalmic Laboratory, a division of FYihealth group, is our Canadian-owned ophthalmic lens manufacturing facility and distribution centre. At the Delta Ophthalmic Laboratory, we use the latest technologies, software and manufacturing techniques to create the highest quality lenses for our patients across North America.

At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let your recruiter know. All accommodation information will be kept confidential and used to ensure an accessible candidate experience and team member experience.

FYihealth group aims to create a comprehensive rewards package to attract and retain top talent. The expected starting compensation for this position is $19.62 hourly, considering factors like experience, skills, and qualifications. Base pay is just one component of our overall Total Rewards offering. We look forward to speaking with you more about our continued dedication to our team's overall well-being and growth.