Posted 11 days ago
Parts Representative
@ Omega Holdings
Ingersoll, Ontario
SIGNALS
Overview
Omega Holdings is hiring a full-time Parts Representative to support customers with parts requirements, product and order information, order processing, and inquiry resolution. The work involves phone, email, chat and in-person contact, order entry, coordination with Purchasing, and occasional Shipping backup. High school diploma required, with 2+ years of parts or B2B customer service experience preferred.
Responsibilities:
- Interact with customers on parts, pricing and order status
- Enter and process new or additional parts orders
- Monitor orders with Purchasing to confirm availability
- Resolve customer inquiries, complaints and order issues
- Maintain customer accounts and interaction records
Requirements summary:
- Excellent communication and active listening skills
- Strong problem-solving and service orientation
- Accurate parts identification using catalogues or systems
- Proficient in Word, Excel and Outlook
- High school diploma or equivalent
- 2+ years parts or B2B customer service experience preferred
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-11-02
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · lift 30 lb · computer high |
| Education | High school (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Omega Holdings
| Field | Value |
|---|---|
| Open jobs on Jobsy | 3 |
Job description
The Parts Representative will support the company’s customers by identifying parts requirements, providing product and order information, processing parts orders, and resolving customer inquiries or concerns.
Duties/Responsibilities
Duties/Responsibilities
- Interacts with customers via telephone, email, online chat, or in person to provide support and information on parts, products, availability, pricing, and order status.
- Collects, enters, and processes orders for new or additional parts, products, or services, ensuring order details and part information are accurate.
- Monitors customer orders while working with the Purchasing department to confirm parts availability and ensure customer requirements and delivery expectations are met.
- Fields customer questions and complaints, including parts and order-related inquiries; when the issue is beyond the representative’s knowledge, forwards it to the assigned specialist or other appropriate staff.
- Ensures that appropriate actions are taken to resolve customer problems and concerns, including order discrepancies, availability, and delivery-related issues.
- Maintains customer accounts and records of customer interactions, orders, inquiries, complaints, or comments.
- Performs other related duties as assigned, including occasional backup in the Shipping area.
- Assists with Accounts Receivable collection.
- Excellent communication skills including active listening.
- Service-oriented with strong problem-solving skills and the ability to resolve customer, parts, and order-related concerns.
- Ability to understand customer requirements and accurately identify or confirm the correct parts/products using available product information, catalogues, or internal systems.
- Proficient computer skills (Word, Excel, Outlook) with the ability to learn parts, inventory, order-entry, or ERP software.
- Able to multi-task, prioritize customer and order requirements, and work accurately in a fast-paced environment.
- High school diploma or equivalent.
- 2+ years' experience in parts, automotive/truck, industrial equipment, distribution, order desk, or related B2B customer service environment preferred.
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 (30-50) pounds at times.
Journal
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