Parts Representative - Order Desk

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That’s Powerful Value, Delivered.

What You Will Be Responsible For

• Professionally manage a high volume of incoming phone calls from dealers, internal Product Support representatives, and other internal departments, ensuring all inquiries are addressed promptly and accurately·
• Process parts orders efficiently and accurately, entering details into the system for multiple Brandt divisions.
• Provide knowledgeable inside sales support by confirming delivery schedules, troubleshooting technical questions, and recommending parts that best fit customer needs.
• Collaborate with logistics teams to track shipments and update customers on order status, ensuring timely deliveries.
• Work closely with inventory control to monitor stock levels, anticipate demand, and avoid shortages or overstock situations.
• Coordinate with technical support to resolve product or compatibility issues swiftly, enhancing customer satisfaction.
• Maintain detailed, up-to-date records of customer interactions, orders, and transactions for seamless communication and reporting.
• Handle customer complaints and issues with professionalism and a problem-solving attitude, aiming to resolve concerns quickly and maintain positive relationships.
• Support continuous improvement initiatives within the parts department by identifying process inefficiencies and suggesting solutions.
• Participate in team meetings and training sessions to stay informed about new products, policies, and system updates.
• Take on additional duties as needed to contribute to the smooth operation of the parts desk and overall department goals.

What We Look For

• 1-2 years of experience processing parts orders over the phone and entering them accurately into a computer system.
• High school diploma or GED, or a combination of relevant education and experience.
• Bilingualism is an asset.
• Strong verbal and written communication skills to interact professionally with dealers, internal teams, and other stakeholders.
• Experience or working knowledge of agricultural equipment is strongly preferred; familiarity with construction equipment, trailers, rail equipment, or similar mechanical products is also considered an asset.
• Proven problem-solving ability, strong organizational skills, and attention to detail in a fast-paced environment
• A dependable team player who thrives in a steady, dynamic work environment.

What We Offer

• Competitive compensation: we offer competitive wages that recognize your skills, experience, and contributions.
• Continuous Learning: through on-the-job training and educational opportunities.
• Opportunities for advancement within a growing company that values initiative and teamwork.
• Comprehensive benefits coverage: including health, dental, insurances, and more to support your and your family’s wellbeing.
• Retirement savings programs: Company matching pension and RRSP programs to help you invest in your future.

When you work for Brandt, we work for you. It’s as simple as that.