Parts & Service Coordinator

Position: Parts & Service Coordinator
Location: Stoney Creek, ON
Type: Full-Time, Permanent
Pay: $22.00- $26.00/hr (based on experience)

At Battlefield Equipment Rentals we don’t just rent out top-tier industrial equipment, we empower our team to grow, thrive, and make a real impact in local communities every day. As part of the Toromont Industries Ltd. family, we’re proud to be Canada’s leading industrial equipment rental company and you can find our equipment powering projects on jobsites across Canada! If you want a career with purpose, a team that has your back, and a company that invests in your success then apply today and join us in building tomorrow together.

As a key member of the Service team, the Parts & Service Coordinator plays a critical role in keeping equipment running, technicians supported, and customers informed while also contributing to daily branch operations.

What You’ll Be Doing

• Deliver exceptional customer service through phone, email, and in-person interactions.

• Act as the primary liaison between customers, technicians, and internal teams to ensure clear communication and timely follow-up.

• Prepare and provide repair and service quotes.

• Create and manage work orders for internal and customer equipment ensuring parts are allocated accurately to the appropriate machines and jobs.

• Order, allocate, and track parts to the appropriate equipment and work orders as needed to support timely repairs.

• Monitor outstanding parts orders and follow up as required.

• Run daily reports to support service and parts operations.

• Submit and track warranty claims while maintaining accurate records within company systems.

• Monitor and maintain parts inventory, rental equipment, and saleable goods, including restocking shelves and updating tracking tools.

• Oversee the repair process from intake through completion, working cross-functionally to support efficient service delivery.

• Provide administrative, invoicing, and warranty support ensuring pricing, information accuracy, and proper documentation.

• Facilitate customer walk-ins and calls, including sourcing equipment and supplies, coordinating deliveries, and securing transportation.

• Prepare and ensure all deliveries are organized for the following day.

• Assist with loading and unloading customer pick-ups and deliveries when required.

• Open and close the branch as needed and complete daily closing requirements, including invoice checks and fund balancing.

• Invoice parts orders and service orders as required.

• Work cross-functionally with other departments to ensure timely repairs and service delivery

• Collaborate seamlessly with your colleagues to create a supportive and efficient work environment.

• Follow all workplace safety protocols and environmentally sound practices, making sure everyone stays safe.

What We Have to Offer

• Company pension

• Extended health, dental, and vision care

• Mental healthcare coverage

• Life and disability insurance

• Safety shoe reimbursement and custom insoles

• Travel Insurance

• Employee stock purchase plan

• Employee assistance program & counselling support

Why You’ll Love Working Here

People-first culture: We believe in supporting each other, celebrating wins, and growing together.

Safety-first culture: Safety is a core value at our organization, and we ensure that our employees receive the training they need to do each job safely.

Career growth: We promote from within and support your development every step of the way with training, mentorship, and opportunities to advance.

Team spirit: You’ll join a tight-knit crew that works hard, has fun, and always has your back.

Stability & strength: As a trusted and proud Canadian company, we offer long-term security and opportunity.

Purpose-driven work: You’ll help build the communities around you!

What We're Looking For

• Computer Skills: Proficiency in Microsoft Office (Outlook, Word, and Excel.) Experience with Systematics would be an asset.

• Parts Knowledge: Familiarity with parts ordering, work orders, purchase orders, inventory and estimates.

• Customer Service Oriented: Excellent communication skills and a knack for making customers feel valued.

• Team Player: Ability to work effectively within a team environment with the ability to juggle multiple priorities.

• A Self-Starter: With a keen sense of time-management and effective planning skills.

• Excellent organization and attention to detail.

• Experience working in a parts, service, or technician-support environment.

• A technical understanding of industrial equipment would be considered an asset.

Our Commitment to Inclusion

Battlefield Equipment Rentals is committed to creating an inclusive environment where people from all backgrounds can thrive. Together, we embrace diversity of thought, experience, and perspective, as we combine our unique skills and capabilities to drive successful outcomes for all stakeholders. As an equal opportunity employer, Battlefield Equipment Rentals provides accessibility accommodations during the recruitment process. Should you require any accommodations, please let us know, and we will work with you to meet your needs.

Artificial Intelligence (AI)

Use of Artificial Intelligence - By Talent Acquisition Team & Hiring Managers

At Battlefield Equipment Rentals, people are at the centre of our recruitment process. We disclose that our hiring processes use artificial intelligence (AI) tools for limited administrative purposes, such as drafting outreach messages, summarizing interview notes, or transcribing reference checks. AI is never used to make hiring decisions. All resumes and candidate information are personally reviewed by our Talent Acquisition Team, and final decisions are made by people who apply judgment, care, and expertise. Our commitment is to use technology responsibly while ensuring fairness, transparency, and respect at every stage.

Use of Artificial Intelligence - By Candidates
We recognize that candidates may use AI tools to support their job search, for example, to refine writing style or gather research. While this can be appropriate, the information you provide in your resume, screening questions, and interviews must always be truthful and accurately reflect your own experience, knowledge, and competencies. AI should never be used to create or exaggerate credentials. Our goal is to understand the real you – your skills, your story, and your potential – so we can make the best possible match between you and the organization we serve.

#INDEE