Posted 19 days ago
Parts Specialist
@ Nors
Thunder Bay, Ontario
Overview
Nors is hiring a Parts Specialist for its Parts team in Thunder Bay. The role assists Technicians with parts ordering, order entry, procurement, order tracking and warranty and returns inquiries. The posting states a salary range of $55k-$65k per year and that the hire must participate in an on-call rotation.
Responsibilities:
- Process parts orders promptly and accurately
- Serve customers at the parts counter and by phone
- Manage inventory accuracy and daily cycle counts
- Order from vendors and track backorders
- Process returns and credits
Requirements summary:
- Experience in a similar role with customer service and sales aptitude
- Post-secondary diploma and/or relevant work experience
- Proficiency with Microsoft computer programs
- Ability to multi-task and prioritize in a fast-paced environment
- Knowledge of heavy equipment industry is an asset
- Knowledge of SAP is an asset
Tools & skills
Source and dates
Employer career site / ATS feed · successfactors
- Employer posting date
- 2026-10-19
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-24
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Travel | air: none · ground: none |
| Work setting | Store, Warehouse |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Encouraged to apply | Racialized people, People with disabilities |
| Education | College diploma (preferred) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Nors
| Field | Value |
|---|---|
| Open jobs on Jobsy | 45 |
With a legacy of over 90 years, we continue to grow and strengthen our presence in the 7 countries where we operate, with more than 100 units and representation of leading brands in our business areas.
Every day, we strive to meet market needs with excellent solutions, equipment, and services — and we believe we have the best talent to deliver on those expectations.
Ready to take the next step in your career?
Your new opportunity might be right here.
We are looking for a Parts Specialist to join our Parts team in Thunder Bay.
What's the challenge?
What do we expect from you?
What will you find here?
SUMMARY
The Parts Specialist is responsible for assisting Technicians with parts ordering, order entry and procurement, order tracking and Customer Service for all warranty and returns-related inquiries.
Expected Salary range (gross/annual)
$55k-$65k
DUTIES AND RESPONSIBILITIES
- Prompt and accurate processing of parts orders;
- High level of customer service on the Parts counter;
- Physical inventory accuracy and daily cycle counts;
- Answering phone with a high level of service and urgency;
- Prompt ordering from vendors to fulfill customer orders;
- Timely processing of returns and credits;
- Proactive customer contact and telemarketing;
- Seek out opportunities to increase part sales;
- Backorder tracking and recovery;
- Effective inventory management;
- Ensuring a high level of support to the Parts and Service Department;
- Timely completion of duties as outlined by the Parts Manager;
- Must participate in the on-call rotation;
CORE COMPETENCIES:
- Has experience in a similar role with an aptitude for customer service and sales;
- Knowledge of the heavy equipment industry or a related industry is an asset;
- Must be proficient with Microsoft computer programs;
- Must have the ability to multi-task;
- Organize and prioritize work in a fast paced environment;
- Knowledge of SAP is an asset.
EDUCATION/TRAINING:
- Post-secondary diploma and/or relevant work experience.
HEALTH AND SAFETY
It is our expectation that all Nors Employees will conduct their work in a safe manner, abide by all Nors safety policies and report all hazardous conditions and unsafe work procedures. In addition, Nors employees will be required to report any and all incidences/accidents/near misses according to company policies
Nors is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We recognize our obligations and responsibilities as an employer and encourage applications from all qualified candidates including members of visible minorities.
Nors will accommodate people with disabilities during the recruitment and assessment processes. If accommodation is requested, Nors will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs.
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