Posted 11 days ago
Patient Care Coordinator
@ Resolve Sleep Health
Coquitlam, British Columbia
Overview
Resolve Sleep Health is hiring a Patient Care Coordinator (term) at its Coquitlam office to be the first point of contact for patients and customers. The full-time temporary role runs Monday to Friday, 9:00 a.m. to 5:00 p.m., until February 2028. Pay is competitive with incentive opportunities, plus RRSPs, health and dental benefits and vacation hours.
Responsibilities:
- Respond to customer inquiries by email and phone
- Support orders, shipping, returns and account issues
- Track inventory and manage orders
- Handle complaints and escalate when necessary
- Maintain accurate customer and transaction records
Requirements summary:
- 1 to 3 years of customer service experience
- Previous experience in customer service, healthcare or retail
- Strong written and verbal communication skills
- Familiarity with Shopify, Salesforce or similar platforms
- Ability to manage multiple tasks and deadlines
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · adp
- Employer posting date
- 2026-10-26
- First seen by our source
- 2026-10-26
- Source record updated
- 2026-11-04
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Generous paid time off, Retirement plan, Employee discount, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Resolve Sleep Health
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Let us Resolve your sleep health needs today!
Full company description
Resolve Sleep Health is Canada’s largest independent sleep health network, comprising 120+ clinics nationwide. We specialize in diagnosing and treating sleep disorders such as sleep apnea, insomnia, snoring, and chronic fatigue through evidence-based therapies and advanced technology. Formerly Resolute Health Corporation, our rebrand represents a renewed commitment to innovation, education, and personalized patient care. Our mission is to help Canadians breathe better, sleep deeper, and live healthier lives. We focus on three key outcomes: • Outcomes: Delivering measurable improvements in sleep quality and overall health. • Relief: Helping patients overcome daily challenges caused by sleep disorders. • Empowerment: Providing knowledge, tools, and support for effective sleep health management. Visit ResolveSleep.com to learn more about our brands and connect with a clinic near you.
- LinkedIn followers
- 1,160
- People associated on LinkedIn
- 79
- Reported office locations
- Bedford, Nova Scotia , CA
- Business categories
- Hospital
- Health Care
- Other recorded names
- Resolve Sleep Health
- Specialties
- Sleep Apnea
- Insomnia
- Snoring Solutions
- Chronic Fatigue Management
- CPAP Therapy & Support
- Oral Appliance Therapy
- Oxygen Therapy
- Sleep Health Education
- Virtual Sleep Consultations
- Multilingual Patient Support
- Respiratory Care Support
- Evidence‑Based Sleep Therapies
- Sleep Apnea Screening & Assessment
- Clinic Network Across Canada
- Home Sleep Care Solutions
- Remote Care
- Sleep Health Education & Coaching
- and Personalized Sleep Health Programs
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Resolve Sleep Health is Canada’s largest independent sleep health network, comprising 120+ clinics nationwide. We specialize in diagnosing and treating sleep disorders such as sleep apnea, insomnia, snoring, and chronic fatigue through evidence-based therapies and advanced technology. Formerly Resolute Health Corporation, our rebrand represents a renewed commitment to innovation, education, and personalized patient…
| Field | Value |
|---|---|
| Industry | Hospitals and Health Care |
| Company size | 201-500 employees |
| Headquarters | Bedford, Nova Scotia |
| Organization type | Privately Held |
| Specialties | Sleep ApneaInsomniaSnoring SolutionsChronic Fatigue ManagementCPAP Therapy & SupportOral Appliance TherapyOxygen TherapySleep Health EducationVirtual Sleep ConsultationsMultilingual Patient Support |
| Open jobs on Jobsy | 28 |
| View page |
Compensation is competitive and commensurate with experience. We offer a comprehensive benefits package and opportunities for professional growth and development.
📍 Location: Coquitlam, BC, Canada
At Resolve Sleep Health, we believe that better sleep leads to a better life — and we’re on a mission to help Canadians from coast to coast wake up healthier, happier, and more energized.
As Canada’s largest independent provider of sleep health services with over 145 clinics (and growing!), we’re transforming the way patients experience care. Through innovation, technology, and compassionate teamwork, we’re making sleep health accessible, effective, and life changing. At Resolve Sleep Health, we believe better sleep leads to better days. Our team is passionate about helping Canadians across the country get the care they need to sleep well and feel their best. As we continue to grow, we're honoured to have been named one of The Globe and Mail's Report on Business Top Growing Companies for 2026.
We are currently seeking a Patient Care Coordinator (Term) to join our Coquitlam office. This full-time temporary position works Monday to Friday, 9:00 a.m. to 5:00 p.m., and is expected to run until February 2028.
The ideal candidate will have 1-3 years of customer service experience, with strong written and verbal communication skills. In this important front-line role, you'll be the first point of contact for customers—setting the tone for a positive, supportive experience from start to finish.
What you’ll be doing:
- Help customers navigate their care journey with friendly, high-quality service standards
- Respond to customer service inquiries via email and phone
- Provide timely and professional support regarding orders, shipping, returns, product information and account issues
- Assist with inventory tracking and order management
- Handle customer complaints and escalate issues when necessary
- Maintain accurate records of customer interactions and transactions
What you bring:
- A passion for people and exceptional customer service skills
- Detail-oriented and a quick learner
- A patient-first mindset and solutions-focused approach
- Previous experience in customer service, healthcare and/or retail
- Familiar with digital tools including (Shopify, Salesforce, or similar platforms)
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment
- Proactive, resourceful, and able to work both independently and collaboratively
Why you’ll love working here:
We know our people are the key to our success, so we invest in making Resolve a great place to work, with:
- Competitive pay with incentive opportunities
- RRSP's
- Health & Dental Benefits
- Wellness + vacation hours
- Employee discounts on products/services
- Professional development & professional dues reimbursement
- A supportive, passionate, and fun team culture
This is more than a job — it’s a chance to make a real difference. Apply today at resolvesleep.com
We’re committed to fostering an inclusive workplace that reflects the communities we serve. We welcome applicants from all backgrounds and will provide accommodations as needed throughout the hiring process.
We thank all candidates for their interest; however, only those selected for an interview will be contacted.
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