Patient Experience Coordinator

Senior Patient Experience Coordinator

Skin Vitality Medical Clinic

Take the Next Step in Your Career with a Leadership Role in Medical Aesthetics

Are you a natural leader who thrives in a fast-paced environment, takes initiative, and loves creating exceptional customer experiences?

Skin Vitality Medical Clinic is looking for a Senior Patient Experience Coordinator who is ready to take on greater responsibility, support clinic leadership, and play an important role in our continued growth.

This is more than a reception position. It's an exciting opportunity to step into a leadership role, work closely with our Operations Team, and build a rewarding career with plenty of room for advancement.

We're looking for a motivated, dependable, and solutions-oriented professional who leads by example, takes ownership, and enjoys helping others succeed.

About Skin Vitality

Skin Vitality Medical Clinic is North America's #1 Provider of Botox, Dermal Fillers, CoolSculpting, Sculptra, DP4 Microneedling, Hair Restoration, EMSELLA, and more.

Established in 1992, with 14 clinic locations across Southern Ontario, our growing team of doctors, nurses, and physiotherapists has been helping Canadians look and feel their best for over 30 years.

As a growing organization, we're passionate about developing talent from within and creating opportunities for our team members to advance into leadership and management positions.

What You'll Do

Patient Experience & Clinic Operations

• Lead by example in delivering exceptional patient service and maintaining a welcoming, professional environment.
• Oversee daily front desk operations, including scheduling, patient check-in and check-out, payments, and inquiries.
• Proactively resolve scheduling challenges, patient concerns, and operational issues.
• Collaborate with physicians, nurses, and clinic teams to ensure efficient patient flow and seamless daily operations.
• Maintain high standards for accuracy, organization, professionalism, and patient satisfaction.

Leadership & Team Development

• Act as a senior point of contact and trusted resource for Patient Experience Coordinators.
• Support onboarding, training, and ongoing development of team members.
• Help coordinate daily responsibilities, prioritize tasks, and ensure operational expectations are met.
• Foster a positive, accountable, and collaborative team environment.
• Identify opportunities to improve team performance and patient experiences.

Operations & Continuous Improvement

• Work closely with our Operations Team to support clinic performance, company standards, and operational initiatives.
• Serve as a key connection between clinic staff and Operations, ensuring effective communication and follow-through.
• Assist with implementing new processes, procedures, and company-wide initiatives.
• Identify inefficiencies, recommend solutions, and take ownership of operational challenges.
• Support special projects and take on additional leadership responsibilities as the organization grows.

What You'll Bring

We're looking for someone who doesn't just complete tasks — you take ownership, think ahead, and look for ways to make things better.

• Natural leadership abilities and a passion for helping others succeed.
• Exceptional customer service and interpersonal skills.
• A proactive, solutions-focused mindset and strong sense of accountability.
• Excellent organization, attention to detail, and time management.
• Confidence in problem-solving, decision-making, and managing competing priorities.
• Strong communication skills and the ability to build positive working relationships.
• Dependability, professionalism, and a positive attitude.
• Ambition to grow into greater leadership and management responsibilities.

Experience

Previous experience in a senior customer service, reception, administrative, supervisory, or team lead role is preferred.

Experience in medical or dental clinics, hospitality, luxury retail, hotels, spas, salons, or other fast-paced customer-facing environments is an asset.

Previous medical aesthetics experience is not required. We provide comprehensive training on our systems, treatments, and processes.

Above all, we're looking for someone with initiative, leadership potential, and the drive to grow with our organization.

Why You'll Love Working Here

• Leadership & Career Growth: Take on meaningful responsibilities with opportunities to advance into clinic management, operations, and other leadership positions.
• Direct Exposure to Operations: Work closely with our Operations Team and gain valuable experience in clinic management and business operations.
• Competitive Compensation: Competitive hourly pay reflecting the responsibilities of the role.
• Training & Development: Comprehensive onboarding, ongoing mentorship, and professional development opportunities.
• Supportive Team: Work alongside experienced healthcare professionals and a collaborative leadership team.
• Treatment Benefits: Complimentary or heavily discounted aesthetic treatments, subject to clinical eligibility.
• Additional Perks: Employee skincare pricing and opportunities to learn about our treatments and services.
• Meaningful Work: Make a positive impact on patients while contributing to the success of a growing organization.

Availability

This is a full-time, in-person position.

Applicants must:

• Be available for shifts between 8:00 a.m. and 9:00 p.m., Monday through Friday, and up to 6:00 p.m. on Saturdays.
• Be comfortable travelling to our Stoney Creek and St. Catharines clinics as business needs require.
• Be flexible and dependable in supporting clinic operations.

Ready to Take the Next Step in Your Career?

If you're an ambitious, people-focused professional who enjoys leading by example, taking initiative, and making a difference, we'd love to meet you.

At Skin Vitality, this isn't just a job — it's an opportunity to grow into a leadership career with an industry leader.

Apply today to join Skin Vitality Medical Clinic as our next Senior Patient Experience Coordinator!