Patient Services Coordinator

Every healthcare journey comes with uncertainty, but the right voice on the other end of the line changes everything. In this role, you become the crucial link between specialized therapy and patient peace of mind, ensuring vital infusion treatments are scheduled with clinical precision, urgency, and heartfelt care.

Join a recognized pioneer in specialty pharmacy and clinic networks where your daily work directly impacts treatment continuity for patients across the country. You will leverage your healthcare or pharmacy intake background within a high-energy team that values proactive problem-solving, structured performance, and genuine patient advocacy.

Bilingual communication is mandatory because you will cover a territory that spans beyond Quebec and which requires communication with customers and clients who do not speak French

Role Title: Patient Care Coordinator / Coordonnateur aux services aux patients

Contract Type: 3 months Temporary assignment with possibility of Permanent (Multiple openings with long-term career growth)

Location/Workplace Model: Anywhere in Quebec - Hybrid model: 1 day at office or 100% remote

Schedule: Full-time, 37.5 to 40 hours per week (Rotational coverage between 8:00 AM and 8:00 PM to support national programs)

Training: Comprehensive onboarding program on specialty therapy scheduling protocols, CRM/EMR workflows, and adverse event reporting

Pay/Salary: 24.00/hour for Bilingual English/French

Advantages
Comprehensive, robust health, dental, and medical benefits package accessible from Day 1

Exceptional work-life balance with shifts limited to day and evening hours with no statutory holiday coverage

Collaborative, feedback-driven workplace culture recognized among Canada's Best Managed Companies

Clear internal pathways to advance within specialty pharmacy, patient access programs, and clinical operations

Access to competitive optional health/benefits insurance, weekly automated timesheets, and a 4% accrued vacation pay structure (applicable during contract or temporary-to-permanent phase)

Responsibilities
Orchestrate patient intake and book specialized infusion appointments across clinic networks, aligning treatment dates strictly with clinical administration windows and drug protocol schedules

Manage high-volume incoming and outgoing patient and clinic communications with high empathy, clear escalation judgment, and strict adherence to service level agreements

Capture accurate medical, demographic, and clinic scheduling data within specialized patient management systems while maintaining uncompromising privacy standards

Identify, document, and escalate adverse events and product quality complaints in full alignment with quality assurance and regulatory requirements

Triage urgent inquiries with clinic teams, physicians, and specialty nurses to ensure timely access to critical treatments

Maintain consistent productivity and queue discipline to meet structured turnaround times, documentation benchmarks, and daily performance metrics

Qualifications
Proven professional background as a Medical Office Assistant, Pharmacy Assistant (Intake focus), Patient Support Program (PSP) Specialist, or allied healthcare administrator

Practical knowledge of medical terminology, prescription administration intervals, or specialty pharmaceutical workflows

Advanced computer fluency with MS Office 365, ticketing software, and electronic medical record (EMR/CRM) environments

Demonstrated ability to manage high-volume phone queues and detail-intensive scheduling tasks while maintaining composure under strict operational targets

Professional bilingual fluency in English and French is a strong operational asset, with unilingual profiles also considered

Summary
You are an empathetic, detail-driven healthcare intake coordinator or pharmacy professional who thrives in structured, performance-focused environments where strict timelines and compassionate patient communication intersect.

Call to Action & Contact Info

Take the next meaningful step in your healthcare administration career with an organization dedicated to exceptional patient care. Connect with us to discuss current opportunities

[email protected]
[email protected]

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.