Posted 16 days ago
Patient Services Manager
@ Robert Half
Ottawa, Ontario
Overview
Robert Half is hiring a Patient Services Manager for a client organization to lead its growing Patient Services team. The full-time, permanent role is on site and centres on supervising staff, managing daily operations, and improving the patient experience through KPIs and process change.
Pay:
$88,000–$105,000 a year
Responsibilities:
- Supervise and guide the Patient Services team
- Manage daily operations, staffing and scheduling
- Serve as main escalation point for patient complaints
- Track KPIs and analyze performance data
- Introduce new systems and process improvements
Requirements summary:
- 3 to 5 years in patient services or contact centre operations
- Proven leadership or team management experience
- Experience with KPIs and operational reporting
- Experience introducing new technologies or processes
- Experience leveraging AI, preferred
- Dental, oral surgery or medical practice experience, highly preferred
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · careerpage
- Employer posting date
- 2026-10-21
- First seen by our source
- 2026-10-22
- Source record updated
- 2026-10-22
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Manager |
| Department | Allied health |
| Experience | 3+ years |
| Management experience | 3+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office, Hospital or clinic |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Robert Half
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
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Full company description
🔒 At Robert Half, we prioritize your security—if you believe you've encountered a scam or fraudulent recruiter, please report it immediately to https://www.roberthalf.com/us/en/fraud-alert. All Robert Half recruiters communicate using their corporate email address, ending in roberthalf.com. 👋 Welcome to Robert Half. We're the world’s first and largest specialized talent solutions firm, connecting opportunities at great companies with highly skilled job seekers. We provide dynamic contract, temporary, and permanent placement solutions across finance, accounting, technology, marketing, creative, legal, and administrative sectors. 🏆 In the last 12 months, Robert Half has been recognized as one of America’s Most Innovative Companies by Fortune, and with Protiviti, has been named one of the Fortune® World's Most Admired Companies™ and 100 Best Companies to Work For. 🏦 Traded on the New York Stock Exchange (symbol: RHI), we’re at the forefront of innovation in talent acquisition.
- LinkedIn followers
- 4,724,671
- People associated on LinkedIn
- 27,769
- Reported office locations
- 2884 Sand Hill Road Suite 200, Menlo Park, CA 94025, US
- 2613 Camino Ramon, San Ramon, California 94583, US
- Robert Half International, Avenue Louise, 250 - 5th floor, Brussels, 1050, BE
- Robert Half International, 10th floor, The Shard, 32 London Bridge Street, London, London SE1 9SG, GB
- Robert Half International, Av. Dr. Cardoso de Melo, 1184, 11° andar, Sao Paulo, SP 04548-004, BR
- Robert Half International, Level 24, 1 Martin Place, Sydney, NSW 2000, AU
- 140 William St, Melbourne, VIC 3000, AU
- Avenida Doutor Cardoso de Melo 1184, São Paulo, BR
- 2613 Camino Ramon, San Ramon, CA 94583, US
- 20, Avenue André Prothin, Tour Europlaza, Courbevoie, Île-de-France 92400, FR
- Business categories
- Skill Assessment
- Human Resources
- Information Technology
- Employment
- Consulting
- Recruiting
- Marketing
- Security
- Advertising
- Staffing Agency
- Other recorded names
- Robert Half
- Robert Half
- Specialties
- consulting services
- accounting jobs
- finance jobs
- administrative jobs
- legal jobs
- IT jobs
- recruitment
- recruitment agency
- creative jobs
- staffing
- hiring
- employment agency
- contract talent
- contract professionals
- talent solutions
- contract employment
- permanent placement
- customer support jobs
- and marketing jobs
- Profile identifies a recruitment agency
- Yes
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
🔒 At Robert Half, we prioritize your security—if you believe you've encountered a scam or fraudulent recruiter, please report it immediately to https://www.roberthalf.com/us/en/fraud-alert. All Robert Half recruiters communicate using their corporate email address, ending in roberthalf.com. 👋 Welcome to Robert Half. We're the world’s first and largest specialized talent solutions firm, connecting opportunities at…
| Field | Value |
|---|---|
| Industry | Staffing and Recruiting |
| Company size | 10,001+ employees |
| Headquarters | Menlo Park, CA |
| Organization type | Public Company |
| Year founded | 1948 |
| Specialties | consulting servicesaccounting jobsfinance jobsadministrative jobslegal jobsIT jobsrecruitmentrecruitment agencycreative jobsstaffing |
| Open jobs on Jobsy | 526 |
| View page |
Robert Half is partnering with an organization that's looking to add a Patient Service Manager to their growing team. This is a full-time/permanent role on site.
Responsibilities:
- Supervise and guide the Patient Services team to regularly provide outstanding, empathetic, and professional support to patients, referring offices, and other key partners.
- Manage day-to-day operations by overseeing staffing levels, scheduling, task allocation, and workflow effectiveness to meet service goals and operational demands.
- Create, introduce, and uphold service expectations across all communication channels, including phone and email interactions.
- Serve as the main point of escalation for challenging patient issues, complaints, and service recovery matters, ensuring prompt and suitable resolution.
- Review feedback from patients and referring offices to spot patterns, resolve service shortcomings, and introduce enhancements that strengthen the patient experience.
- Maintain the accuracy, organization, and timely communication of information entering and leaving the Patient Services department to support seamless care and efficient workflows.
- Evaluate team performance, operational processes, and staffing needs to uncover ways to increase efficiency, remove obstacles, and maximize available resources.
- Define, track, and present key performance metrics to measure team output, service quality, productivity, patient satisfaction, and operational success.
- Analyze data and performance patterns to determine improvement opportunities, set measurable targets, and carry out plans to achieve results.
- Design and implement strategies that support employee engagement, retention, and team performance while preserving excellent service delivery.
- Recognize opportunities to simplify processes, strengthen information flow, and improve collaboration between Patient Services and other departments.
- Identify and assess emerging technologies, systems, and tools that can boost call centre performance, improve workflows, enhance information management, and elevate the patient experience.
- Take the lead in, or contribute to, the rollout of new systems, technologies, and process enhancements.
- Partner with Operations, Finance, Human Resources, and other stakeholders to strengthen workflows, reporting, communication, and coordination throughout the organization.
Key Qualifications:
- At least 3–5 years of experience in patient services, contact centre operations, customer support, or healthcare administration, including proven leadership or team management responsibilities.
- Proven ability to enhance customer or patient satisfaction, strengthen team performance, and improve operational effectiveness.
- Hands-on experience developing, tracking, and applying KPIs, performance measures, or operational reporting to support decisions and drive better outcomes.
- Experience introducing new technologies, systems, or process changes to increase efficiency and improve service delivery.
- Experience leveraging AI to support organizational performance and improve results.
- Demonstrated ability to work effectively with multidisciplinary or cross-functional teams to address challenges and improve operations.
- At least 3–5 years of experience in patient services, contact centre operations, customer support, or healthcare administration, including proven leadership or team management responsibilities.
- Proven ability to enhance customer or patient satisfaction, strengthen team performance, and improve operational effectiveness.
- Hands-on experience developing, tracking, and applying KPIs, performance measures, or operational reporting to support decisions and drive better outcomes.
- Experience introducing new technologies, systems, or process changes to increase efficiency and improve service delivery.
- Experience leveraging AI to support organizational performance and improve results.
- Demonstrated ability to work effectively with multidisciplinary or cross-functional teams to address challenges and improve operations.
- Prior experience in a dental, oral surgery, or medical practice setting is highly preferred.
If this position interests you, please do not hesitate and apply online today!
Job Reference Number: 0013529794
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