People & Culture Generalist, Programs

Billyard Insurance Group (BIG) is a leading force in the insurance industry, committed to attracting the best insurance professionals and equipping them with cutting-edge technology, tools, and unwavering support to thrive in today's dynamic insurance landscape. With a strong presence and continuous growth, we boast over 80 locations across Canada. Our dedication to excellence has earned us prestigious recognition, including being featured on Insurance Business Canada's esteemed Top Brokerages list for the past three years and securing a spot as one of Canada's Top Growing Companies in the renowned Globe and Mail's Report on Business. At Billyard Insurance Group, our mission is clear: to establish a nationally recognized insurance brokerage brand that empowers brokers and leads the digital insurance revolution.

The People & Culture Generalist, Programs plays an important role in delivering consistent, effective, and employee-focused HR programs across the organization. Combining hands-on administration with opportunities to improve processes, this role supports core people practices, including payroll, compensation, benefits, job evaluation, performance management, and disability administration.

Working closely with employees, leaders, and internal stakeholders, the Generalist helps ensure HR programs are accurate, accessible, and consistently applied. This is an opportunity for an experienced HR professional who enjoys balancing operational responsibilities with problem-solving, building strong working relationships, and contributing to an evolving People & Culture function.

What does the People & Culture Generalist, Programs do?

As a key member of the People & Culture team, you will help keep essential HR programs running smoothly while supporting a positive and consistent employee experience. Your responsibilities will include:

• Payroll and Compensation: Coordinate biweekly payroll processing, ensuring employee information, earnings, and deductions are accurate and processed in accordance with established procedures. Maintain compensation structures and pay bands to support consistent, equitable pay practices.
• Benefits Administration: Manage employee benefits enrollments, changes, and terminations, coordinating with providers to ensure timely processing and a seamless employee experience.
• Job Evaluation and Job Descriptions: Support the application of the job evaluation framework, maintain job documentation, and collaborate with leaders to develop and update job descriptions that clearly reflect role responsibilities and organizational needs.
• Performance Management: Coordinate the day-to-day administration of the performance management cycle, including communications, documentation, tracking, and timelines, helping ensure a consistent and effective process.
• HRIS and Employee Records: Maintain accurate employee records and HRIS data, process employee lifecycle transactions, and support reporting and decision-making through reliable, up-to-date information.
• Disability Administration: Coordinate documentation and administrative activities related to disability management, liaising with relevant internal stakeholders and external providers while handling employee information with care and discretion.
• Employee Support and HR Guidance: Serve as a resource for employees and leaders by providing clear, accurate information about HR programs, policies, and processes.
• Employee Engagement and Events: Coordinate employee events and engagement initiatives that strengthen workplace connections and contribute to a positive organizational culture.
• Health and Safety: Participate as a member of the Joint Health & Safety Committee, supporting applicable legislative requirements and contributing to a safe work environment.
• Reporting, Compliance, and Continuous Improvement: Assist with HR reporting, audits, reviews, and internal controls. Identify opportunities to improve workflows and help ensure program administration aligns with internal policies and applicable legislation.
• Collaboration and Program Delivery: Work with the People & Culture team and other stakeholders to coordinate programs, resolve administrative issues, and promote consistent practices across the organization.

Throughout these responsibilities, you will handle confidential information professionally, exercise sound judgment, and take ownership of delivering accurate, dependable results.

Does this sound like you?

You are an experienced HR professional who takes pride in getting the details right while understanding how effective HR programs contribute to the broader employee experience. You are comfortable managing recurring processes and competing deadlines, and you look for practical ways to make work more efficient and consistent.

You bring a combination of technical knowledge, organization, and people skills, including:

• Payroll and HR Program Administration: You have hands-on experience administering payroll and coordinating HR programs, with a strong focus on accuracy, consistency, and timely execution.
• Attention to Detail: You recognize the importance of accurate employee data, compensation information, payroll processing, and documentation, and you take a thorough approach to your work.
• Compensation and Performance Management: You understand the importance of consistent compensation practices and can support structured job evaluation, job documentation, and performance management processes.
• HRIS and Data Management: You are comfortable working with HRIS and payroll systems, maintaining data integrity, preparing reports, and using information to support effective program delivery.
• Legislative and Policy Awareness: You have a working knowledge of Ontario employment standards and related legislation and understand the importance of applying policies and established procedures consistently.
• Communication and Collaboration: You communicate clearly and professionally, build positive working relationships, and work effectively with employees, leaders, and internal and external stakeholders.
• Employee Service and Discretion: You approach employee questions with professionalism and a service-oriented mindset, recognizing the importance of confidentiality, respect, and sound judgment.
• Organization and Accountability: You manage multiple priorities, meet deadlines, take ownership of your responsibilities, and follow through on commitments.
• Problem-Solving and Adaptability: You can identify issues, work through challenges, and adjust to changing priorities while maintaining accuracy and composure.
• Continuous Improvement: You are open to new ideas and look for practical opportunities to improve processes, strengthen consistency, and support the organization's continued growth.

Qualifications

Required

• Post-secondary education in Human Resources, Business Administration, or a related field.
• Minimum of 3–5 years of progressive Human Resources experience, with a strong focus on compensation and performance management.
• Demonstrated experience processing payroll in a salaried, non-union environment is required.
• Experience supporting performance management cycles and HR program administration is required.
• Strong proficiency with HRIS and payroll systems, with demonstrated ability to manage data accurately and efficiently.
• Working knowledge of Ontario employment standards and related legislation is required.

Preferred

• Experience supporting compensation structures, job evaluation frameworks, and job description development.
• Completion of, or progress toward, a recognized HR designation (e.g., CHRP or equivalent).
• Exposure to Joint Health & Safety Committee participation and applicable legislation.
• Familiarity with disability administration processes and working with third-party providers.

What We Offer

· Target Hiring Range: $56,000-$60,000

· People-focused company culture

· Comprehensive benefits including medical, vision, dental, and Employee Assistance Program (EAP)

· 3 weeks’ of paid vacation in the first year of employment; 4 weeks’ in year 2

· Birthday day off

· Hybrid work from home / in-office environment

· Retirement savings programs, with company-matched RRSP contributions

Our Commitment to Diversity, Inclusion and Belonging

Billyard Insurance Group is committed to building a transparent environment where everyone feels heard, welcomed, and included. We believe Diversity, Inclusion, and Belonging are fundamental in our vision to be the leading insurance platform in Canada. BIG is a proud, equal-opportunity workplace that is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Our Commitment to Accessibility

Billyard Insurance Group is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please contact us at [email protected] or 905.346.2190 ext. 10211.