Personal Lines Account Manager

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Join our client’s team as a Personal Lines Account Manager, a key role focused on managing client relationships and overseeing a diverse portfolio of personal insurance policies. This position offers an opportunity to work in a collaborative environment, providing exceptional service to clients while growing your career in a supportive setting.

Compensation

Competitive salary commensurate with experience, along with performance-based incentives.

Benefits & Perks

• Health & dental insurance coverage
• Generous paid time off including vacation days and personal days
• Retirement savings plan with company match
• Flexible hybrid work options after onboarding
• Opportunities for professional development and training
• Potential for additional bonuses and incentives

Responsibilities

• Manage a personal lines insurance book, including handling client inquiries, policy changes, and renewals
• Build and maintain strong relationships with clients to foster retention and satisfaction
• Promote new business growth through referrals and proactive outreach
• Collaborate with internal teams on renewal reviews and client updates
• Use Epic system for all policy documentation, updates, and inquiries
• Support broker responsibilities such as client portal management

Qualifications

• Minimum of 3 years’ experience as a personal insurance account manager at a brokerage
• Experience managing a book of business
• Strong customer service and relationship-building skills
• Experience with Epic or similar insurance management systems
• Excellent communication and organizational abilities
• Educational background in insurance, business, or related fields preferred
• Must be a team player with a positive attitude and eagerness to learn

At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.

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