PO-TCO-02 EXPERIENCED POLICE DISPATCHER

About the position

Duties
9-1-1 Police Dispatchers receive and process emergency and non-emergency calls from the public, Fire Departments, Ambulance Service and other first responder agencies such as Search and Rescue. Their role is to quickly prioritize, and accurately process calls to ensure police and public safety, resulting in safer communities.

A 9-1-1 Police Dispatcher has two primary roles:• Call Taking: Answering calls from the public
• Dispatching: Directing police officers to respond to a specific location or eventAs the “first” of the first responders, 9-1-1 Police Dispatchers serve as a critical link between citizens and the emergency help they require. They are the lifeline between people in critical and sometimes dangerous situations and the help they need

Intent of the process
"The immediate need is to create a pool of qualified candidates to staff temporary and/or permanent positions, (including term, acting appointments and assignments). This pool may also be used to staff similar positions, with various language and security requirements.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Important messages
When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.
To be considered for this position, you must have completed a 9-1-1 Police Dispatcher training program recognized by the RCMP or have experience call-taking and/or dispatching and completed a training program with another police agency. If you are not an experienced police dispatcher, please consider applying for positions titled 9-1-1 Police Dispatcher Trainee (PO-TCO-01).

Relocation assistance is provided on the condition that you remain an employee of the federal government for a period of two (2) years. Should you terminate employment and thereby fail to complete a continuous two-year period, you will be required to repay a portion of the relocation assistance proportional to the period by which your service falls short.As part of the medical profile standard, pre-placement and periodic occupational health evaluations for Public Service Employees will be administered by Health Canada or designate, in accordance with the Occupational Health Evaluation Guide (OHEG), and for Civilian Members will be administered by RCMP Health Services or designate, in accordance with RCMP Policy.Applicants hired under this process who have obtained call taking and dispatching training from other police agencies will be required to challenge the RCMP National Telecommunications Training Program. This will occur during employment."All job applications must be submitted through the https://emploisfp-psjobs.cfp-psc.gc.ca/psrs-srfp/applicant/page2440?fromMenu=true&toggleLanguage=en system. Testing/interviews will be conducted at locations of the employer's choice and may require candidates to travel to the test/interview location, Fredericton, N.B.Please note that candidates (including persons employed in the Public Service) will not be considered to be in travel status or on government business and travel costs will not be reimbursed. Consequently, candidates will be responsible for travel costs. **PLEASE ENSURE ALL OF YOUR PERSONAL INFORMATION IN YOUR https://emploisfp-psjobs.cfp-psc.gc.ca/psrs-srfp/applicant/page2440?fromMenu=true&toggleLanguage=en PROFILE/ACCOUNT IS ACCURATE AND UP TO DATE. **WE USE THE INFORMATION GENERATED BY THR SYSTEM FOR CONTACT AND SCREENING PURPOSES, NOT INFORMATION THAT IS FOUND ON YOUR RESUME/COVER LETTER.Candidates must meet all essential qualifications to be appointed to a position. This will be determined through the use of various evaluation tools. Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed. You must provide proof of education credentials. If you completed your education outside Canada, it is your responsibility to demonstrate the equivalency. Please refer to the following link for more information: http://www.cicic.ca Please identify clearly your substantive group and level and your employment status on your resume and/or application form. Our means of communication with applicants is via e-mail. Please ensure to include a functional e-mail address, which will accept messages from unknown users (some e-mail systems block these types of e-mails). It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.The Indigenous Career Navigators Program, among others, is designed to provide Indigenous peoples with advice and guidance through the application/hiring process. To Indigenous peoples seeking individual support related to your application or during the assessment phase, please contact our RCMP Indigenous Career Navigator (ICN): [email protected]**The use of AI is prohibited.You must complete your application and future assessments independently without external help, including unauthorized internet resources or Artificial Intelligence (AI) tools) (for example, Copilot, ChatGPT, or any other form of AI.)You may be asked to explain or elaborate on your answers in a follow-up interview. Any violation may be investigated and result in serious consequences, including the rejection of your application. "

Conditions of employment

Reliability Status security clearance - of the RCMP.

All applicants for positions within the Royal Canadian Mounted Police will be subject to a thorough security clearance process, which includes reference checks and an interview wherein questions may include (but are not limited to) previous employment, on-line activities, credit checks, alcohol and/or drug use.
• Work shift work (24 hours a day, 7 days a week and 365 days a year)
• Meet and maintain the medical profile standards established for the position, and (if applicable) any additional medical requirements for isolated posts, in accordance with the National Joint Council Isolated Posts and Government Housing Directive
• Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing
• Work in a confined or restrictive workspace, wear a headset and exposure to multiple computer screens and noise disturbances for extended periods of time

Learn more about security screening process.

Operational Requirements

• Travel (e.g. for the purposes of attending mandatory training, or testifying in a court of law)
• Work on short notice and overtime to meet operational needs

You need (essential for the job)

Your application must clearly explain how you meet the following

A secondary school diploma, or an acceptable combination of education, training and/or experience.

Note: Applicants from other police agencies (not police officers) who have experience call-taking and dispatching and who have completed a training program, will be required to pass the RCMP core training exams within the first 300 hours, to demonstrate proficiency in the RCMP National Telecommunications Training Program objectives.

Learn more about degree equivalency.

Successful completion of a Canadian Police Call-Taking and Dispatching Training Program in Canada.

Significant* experience as a 9-1-1 police dispatcher.

*Significant experience is defined as the depth and breadth of experience normally associated with full-time performance of duties for a period of two years within the last five years.

Applied / assessed at a later date

COMPETENCIES (as defined in the RCMP Competency Dictionary):
• Communication
• Composure
• Conscientiousness
• Develops Self
• Flexibility
• Meeting Client Needs
• Problem Solving
• Concern for Safety
• Teamwork

Language requirements (essential for the job)

Applied / assessed at a later date

Bilingual - Imperative (BBC/BBC)

Learn more about language requirements.

Our commitment

We're committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact the hiring organization below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Learn more about assessment accommodation.

Equity, diversity and inclusion

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the population it serves. We promote employment equity and encourage you to self-declare if you belong to one of the designated employment equity groups when you apply.

Learn more about diversity and inclusion in the public service.

Preference

Preference will be given to veterans first, followed by Canadian citizens and permanent residents, with the exception of jobs located in Nunavut or Yukon. For positions located in Nunavut, qualified Inuit enrolled under the Nunavut Agreement will be appointed first. For positions located in Yukon, qualified Yukon First Nations will be appointed first, followed by qualified Indigenous persons.

Learn more about preference to veterans.

How to apply

Learn more about applying for Government of Canada jobs.

Information you must provide

• Your résumé
• A cover letter - Which clearly outlines how you meet each of the screening qualifications, (i.e. education, essential experience and asset qualifications)

We'd like to thank all those who apply. However, only the people selected for further consideration will be contacted.

Additional links

For further information on the organization, please visit Royal Canadian Mounted Police
We invite you to watch this short video (2.5minutes) to learn more about the online application process: Cracking the Code

Hiring organization contact

Name: JPSHR
Email address: [email protected]

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