Practice Engagement Specialist

Entity: WELL Health Clinic Network Inc.

Job Title: Practice Engagement Specialist, Clinic Transformation (ON, FHO)

Job Class: Full Time

Location: Ontario, Canada

Salary Range: $60,000 – $65,000 CAD per annum

About WELL Health Clinic Network

WELL Health Technologies is an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare practitioners and their patients and is publicly traded on the Toronto Stock Exchange under the symbol "WELL." As the largest clinic network in Canada, operating under the WELL Health Clinic Network brand, we currently have 220+ clinics across the country. Our team includes over 3,400 WELL Care Providers, facilitating more than 4.2 million patient interactions each year. Our clinics offer a diverse range of services, including walk-in appointments, family medicine, internal medicine, Kinesiology, sleep apnea treatment, botox procedures, and women’s health services. The company has built a comprehensive practitioner enablement platform which includes digital Electronic Medical Records (EMR), practice management software, practitioner enablement tools, telehealth platforms, digital health apps that extend the features of EMRs, billing and Revenue Cycle Management (RCM) solutions, patient engagement technologies, clinic optimization tools, data protection solutions and more. The platform empowers healthcare providers with digital healthcare products, tools, and services designed to enhance the delivery of care, and improve their patients’ healthcare experience and health outcomes. For more information about the companies, visit; www.well.company, wellclinics.ca

Position Summary

The Practice Engagement Specialist is CT’s boots-on-ground presence in Ontario. This role owns a defined portfolio of primary care practices end-to-end — implementing WELL Health’s digital tools, driving sustained adoption, and ensuring every practice in the portfolio hits its performance targets.

This is not a desk job. You are in clinics every day — building relationships with physicians and MOAs, running go-lives, coaching adoption, and owning the outcomes of your portfolio. Every practice you manage has one person accountable for its digital performance. That person is you.

This is also one of the most accelerated learning environments in Canadian digital health. You will gain hands-on experience in portfolio management, project execution, digital health implementation, and clinic operations — working inside a company that is scaling fast and building something genuinely new in primary care.

What you will be doing:

Portfolio Ownership & Implementation

• Own end-to-end digital transformation for a portfolio of ~22 Ontario clinics
• Execute go-lives for Online Booking, Self Check-In, Patient Reminders, Fax AI, Task Automation, e-Referrals, and other CT tools
• Be the single named CT contact for your practice portfolio — the person clinic managers and Medical Office Assistants call first
• Manage implementation timelines, readiness checklists, and go-live day support across your clinics

Adoption & Performance

• Own the 30/60/90 day adoption reinforcement cycle for all newly launched clinics in your portfolio
• Coach MOAs and physicians on tool workflows, booking scripts, and digital patient engagement.
• Monitor your portfolio adoption metrics and surface clinics trending below target to the Sr. Manager before they become a problem
• Support digital waitlist management, autobooking workflows, and patient volume tracking across your practices

Collaboration & Pipeline

• Work closely with the Sr. Manager, CT East on clinic lift strategies, physician escalations, and M&A pipeline readiness
• Use CT playbooks to execute implementations consistently — and flag where the playbook needs updating based on what you see in the field
• Coordinate with the Project Coordinator on configuration, ticketing, and admin support for your portfolio

You Have:

Qualifications

• 2–4 years in a client-facing role in healthcare, clinic operations, or digital health
• Experience working in or closely with Ontario FHO or primary care clinics — you understand how these practices operate
• Track record of driving behaviour change, not just delivering training
• Strong relationship-building skills — physicians and MOAs trust you quickly
• Highly organized with the ability to manage multiple practice files and follow-up schedules simultaneously
• Self-directed and proactive — you surface problems before they are asked about
• Willingness to travel regularly to clinic sites across Ontario
• Familiarity with EMR systems, digital booking tools, or patient engagement platforms is a strong asset

Preferred Qualifications

• Prior experience as a Medical Office Administrator (MOA) or clinic coordinator in an FHO/FHG setting
• Understanding of Ontario FHO funding models and physician compensation frameworks
• Familiarity with WELL Health tools including Ocean, Phelix, Accuro, or WELL AI products

Why Join WELL Health

• Own a real portfolio from day one — your clinics, your targets, your outcomes. This is not a support role.
• One of the fastest learning environments in Canadian digital health — you will gain hands-on experience in portfolio management, project execution, change management, and clinic operations that would take years to accumulate elsewhere
• WELL Health is scaling rapidly — new clinics, new provinces, new products. The people who join now grow with the company and move into senior roles as the team expands
• Be part of a digital-first organization that is genuinely changing how primary care is delivered in Canada

The salary for this position falls within a defined range and will be determined based on several factors, including the candidate’s experience, qualifications, skills, and the needs of the organization. At WELL, we are committed to fair and equitable compensation and aim to provide a competitive salary that reflects the value and expertise of the successful candidate.

This recruitment process uses automated tools, including artificial intelligence, to help review applications. Qualified human decision-makers review these results and make all final hiring decisions.

WELL, is committed to fostering a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and lived experience. We strive to create an environment where differences are valued and contribute to our collective success – this is the WELL Way.

WELL has been independently certified as a Great Place to Work® by the Great Place to Work Institute® Canada. This recognition reflects our commitment to building a workplace culture rooted in trust, inclusivity, and employee well-being. It also aligns with our Healthy Place to Work pillar and the priorities outlined in our annualSustainability Impact Report.

Want Read more about us: https://stories.well.company/