Pricing, Communications and POS Lead

Overview

At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special! Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection, purpose, and growth. If you’re looking for a place where your talents are valued, your ideas matter, and your career can grow, we’d love to meet you.

About the role:

We are seeking a Pricing Communications and POS Lead. Reporting to the GTM & Sales Enablement Manager, our ideal candidate is responsible for managing pricing, promotions, and communication initiatives across a fast-paced retail and direct sales environment.

In this role, you are responsible for ensuring that all sales, pricing, and marketing initiatives are accurately configured, clearly communicated, and delivered on time to the field and key stakeholders. You will support the operational backbone of go-to-market execution by maintaining pricing accuracy, enabling consistent communication, and driving continuous improvement in how information is delivered across the organization. This role is hands-on and execution-focused, working closely with Go-To-Market, operations, carrier partners, OEMs, and internal stakeholders to ensure seamless rollout of programs and initiatives.

Location: Mississauga 5 days a week

What you’re responsible for:

Pricing Execution & Management

• Maintain and update multi-carrier pricing, offers, promotions with a high degree of accuracy & timeliness
• Validate pricing files & promo configurations to ensure consistency across systems and field execution
• Proactively identify and resolve pricing discrepancies or issues impacting stores or programs
• Support launch readiness for new pricing initiatives, offers, and product introductions

Communications & Content Delivery

• Create, manage, and distribute clear, timely communications to the field and stakeholders (e.g., newsletters, updates, bulletins)
• Develop and maintain store support materials, including pricing guides, cheat sheets, in-store marketing tools, and promotional assets
• Ensure all communications are accurate, consistent, and aligned with current programs and initiatives

Go-to-Market & Program Support

• Partner with Go-To-Market, Operations, Carrier Partners, and OEMs to support the planning and execution of product launches and promotional campaigns
• Coordinate launch communications, timelines, and execution plans for new products, pricing, and promotional initiatives
• Facilitate alignment between marketing, pricing, and field execution to ensure seamless rollout

Cross-Functional Coordination

• Act as a central liaison between internal teams (Operations, Marketing, Merchandising) and external partners (Carriers, OEMs, Retailers)
• Support communication and coordination across stakeholders to ensure timely delivery of content and initiatives
• Facilitate discussions related to promotions, pricing, and communications to align execution with broader business objectives

Issue Resolution & Risk Mitigation

• Identify issues related to pricing, promotions, and communications before they impact the field
• Liaise with partners to resolve inquiries and implement mitigation strategies
• Monitor feedback from stores and stakeholders to continuously improve execution quality

Process Improvement & Optimization

• Review existing communication processes, tools, and materials to identify opportunities for efficiency and innovation
• Enhance communication platforms and workflows through the use of technology and best practices
• Support standardization of templates, processes, and tools for pricing and communications

Job Requirements:

• 3+ years of experience in retail operations, pricing coordination, communications, or a related field
• Strong attention to detail with a focus on accuracy and quality in execution
• Excellent written and verbal communication skills, with the ability to tailor messaging for different audiences
• Strong organizational and time management skills, with the ability to manage multiple priorities in a fast-paced environment
• Ability to work both independently and collaboratively across cross-functional teams
• Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook); familiarity with Teams, Power Automate, or PowerApps is an asset
• Strong presentation and stakeholder coordination skills
• Flexibility to support business needs, including occasional evenings and weekends.

Let's Talk Perks:

While the starting salary for this role typically begins at $60K - $85K, your final offer will reflect your relevant skills, individual strengths and experience. Beyond the numbers, we’re proud to offer a holistic package that includes bonus opportunities, room to grow, chances to be recognized, top-tier benefits, and perks that make coming to work something you can look forward to. We’re committed to supporting your success every step of the way.

• Generous time off: Start with 3 weeks of vacation, plus extra flex days to recharge
• Comprehensive benefits package: Includes medical, dental, vision, health spending account, and Teladoc virtual care
• Retirement support: Company-sponsored savings plan to help build your financial future
• Top-tier tools: Best-in-class systems and equipment so you can do your best work
• Career growth: Ongoing training, development, and programs to help you advance
• Award-winning culture: Proud to be one of Canada’s Best Managed Companies for 8 years running — now a Platinum Club member
• Invested in you: Structured employee development programs designed to help you thrive
• Perks & Discounts: Enjoy savings on electronics, fitness memberships, and more through exclusive employee programs

The Interview Process:

• Step 1: If your profile is a match, we will invite you for a first conversation with the recruiter.
• Step 2: The next step is an in-person interview with the hiring Manager.
• Step 3: The next step is an in-person interview with the hiring Manager and Director.

If this sounds like you and you are excited to be a member of our team, please apply now.

Disclaimer: As part of our recruitment process, we utilize artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills-matching assessments. These tools are designed to help our hiring team identify candidates whose experience and qualifications align closely with the requirements of the role. Please note that all final hiring decisions are made by our recruitment team. The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. In compliance with Ontario’s Bill 190, we confirm that this posting represents a current existing vacancy within our organization.