Product Owner, Observability & Service Intelligence Platforms

Permanent Full Time

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We are seeking an experienced Product Owner to lead the strategy, roadmap, governance, and ongoing optimization of our enterprise Observability and Service Intelligence platforms. This role is responsible for ensuring our monitoring, log analytics, event management, and service intelligence capabilities align with business objectives, operational requirements, and technology strategy.

The successful candidate will act as the bridge between technology teams, business stakeholders, vendors, and executive leadership while driving platform adoption, value realization, and continuous improvement. This individual will own platform lifecycle management, vendor relationships, financial planning, contract management, and the evolution of enterprise monitoring capabilities.

This is a highly collaborative, hands-on leadership role that combines product ownership with technical execution. While responsible for strategy, roadmap, governance, and vendor management, the successful candidate will also work closely with the team to implement solutions, drive platform improvements, support onboarding efforts, and help solve complex observability challenges across the enterprise.

Key Responsibilities:

Product Ownership & Strategy:

Define and maintain the product vision, roadmap, and backlog for enterprise observability, monitoring, log analytics, and service intelligence capabilities

Partner with application, infrastructure, SRE, operations, and business teams to identify requirements and prioritize enhancements

Drive platform adoption and ensure solutions deliver measurable business and operational value

Establish KPIs and success metrics to evaluate platform effectiveness and user adoption

Lead platform lifecycle planning, including technology assessments and future-state strategy

Vendor & Contract Management:

Manage strategic relationships with platform vendors and partners

Lead contract negotiations, renewals, pricing discussions, and commercial reviews

Evaluate vendor performance against established service and business objectives

Conduct market assessments and product evaluations to support platform strategy and procurement decisions

Financial Management:

Develop and manage platform budgets, forecasts, and cost optimization initiatives

Build business cases for investments, upgrades, and platform enhancements

Track licensing consumption, utilization, and overall platform value realization

Partner with procurement and finance teams to ensure effective financial governance

Stakeholder Management & Collaboration:

Build strong relationships across technology, operations, cybersecurity, architecture, and business teams

Facilitate discussions with senior leaders and influence strategic decision making

Present platform strategy, performance metrics, business cases, and recommendations to executive audiences

Drive consensus among diverse stakeholder groups with competing priorities

Monitoring, Observability & Technical Leadership:

Champion best practices for enterprise monitoring, observability, alerting, event management, log analytics, and service intelligence while establishing standards, governance, and adoption frameworks

Partner directly with engineers, SREs, architects, and operations teams to design, implement, and optimize observability solutions, contributing hands-on to instrumentation, onboarding, dashboards, and alerting strategies

Act as a subject matter expert, providing technical leadership, guidance, and mentorship while supporting troubleshooting, root cause analysis, and platform optimization efforts

Balance strategic product ownership with active participation in technical planning, backlog management, and the ongoing evolution of enterprise observability capabilities to advance reliability and operational excellence

Required Qualifications:

5+ years of Product Ownership, Product Management, or Platform Management experience within enterprise technology environments

Strong background in monitoring, observability, log analytics, service intelligence, IT operations, or application performance monitoring

Demonstrated experience managing enterprise software vendors and strategic technology partnerships

Experience leading contract negotiations, renewals, and commercial discussions

Exceptional stakeholder management and collaboration skills

Strong presentation, communication, and executive facing skills

Proven ability to influence without direct authority and lead cross functional initiatives

Experience working with Agile methodologies and product management practices

Preferred Qualifications:

Experience with enterprise observability and monitoring platforms such as Splunk, Dynatrace, Datadog, New Relic, or similar technologies

Knowledge of SRE practices, operational excellence frameworks, and service management processes

Experience supporting large scale enterprise environments

Familiarity with cloud monitoring and hybrid infrastructure observability

Core Competencies

Strategic Thinking

Product Ownership

Vendor Management

Contract Negotiation

Financial Management

Monitoring & Observability Expertise

Executive Communications

Presentation Skills

Stakeholder Management

Collaboration & Influence

Change Leadership

Analytical Problem Solving

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The base salary for this position is between $110,000 - $135,000 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.

• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.

• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.

• Financial Security: Company-matching pension plan, share ownership program and additional investment options.

• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [email protected]. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Lifewould like to thank all applicants, however only those who qualify for an interview will be contacted.

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