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First seen by our source: 2 hours ago

Product Support Supervisor

@ MacDon Industries

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Winnipeg, Manitoba

Full-time
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SIGNALS

Overview

MacDon Industries is hiring a Product Support Supervisor to coordinate a team of in-territory Product Support Representatives who provide after-sales support for its equipment. The role involves coordinating field, call and issue-reporting support, supporting technical problem solving, and developing dealer and customer relationships. Full-time, with up to 20% travel within North America and internationally.

Responsibilities:

  • Coordinate field, call and issue-reporting support by North American representatives
  • Troubleshoot and develop solutions to technical equipment issues
  • Review daily team activities, schedules, expenses and leave
  • Guide representatives on dealer relationships and customer education
  • Conduct annual performance reviews and development planning

Requirements summary:

  • Related university or college degree, or equivalent experience
  • Proven leadership experience with relationship-building focus
  • Strong technical background in mechanical, hydraulic and electrical systems
  • Proficiency with Microsoft Office
  • Valid driver's licence
  • Ability to travel up to 20% within North America and internationally

Tools & skills

Microsoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPoint
Source and dates

Source type not verified · apify-linkedin

Employer posting date
Not provided
First seen by our source
2026-11-14
Source record updated
2026-11-14

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityMid level
DepartmentProduct management
Manages peopleYes
Hours per week40 (estimated)
Travelair: moderate · ground: moderate
Work settingClient sites, Office, Outdoors
PositionSitting and standing
Physical demandsphysical low · computer moderate
Licences & certificationsValid driver's licence
Driver’s licencerequired
EducationBachelor’s degree (preferred)

Summary and details written by AI from the posting; the employer’s posting is the authority.

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MacDon Industries

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FieldValue
Open jobs on Jobsy1
Job description
About the Role

Reporting to the Director of Global Product Support, the Product Support Supervisor coordinates a team of in-territory Product Support Representatives who provide after-sales support for MacDon equipment.

This role is responsible for coordinating team activities, supporting the resolution of technical issues, strengthening dealer and customer relationships, and helping drive continued improvement across the Product Support team.

Responsibilities
  • Coordinate support activities conducted by North American Product Support Representatives, including field support, call support and issue reporting.
  • Collaborate with the global Product Support team to support the resolution of field issues.
  • Work with Product Support staff to troubleshoot and develop solutions to technical issues.
  • Review and provide visibility on daily team activities, schedules, expenses and leave.
  • Provide guidance and support to Product Support Representatives as they build dealer relationships, educate customers and address product issues.
  • Conduct annual performance reviews and work with team members to identify and action development opportunities.
  • Travel with territory representatives to better understand and support their work.
Qualifications
  • Related university or college degree, or equivalent experience.
  • Proven leadership experience with a strong focus on relationship building.
  • Excellent communication and interpersonal skills, including the ability to lead and work effectively with a remote team.
  • Strong technical background in the diagnosis and repair of mechanical, hydraulic and electrical systems.
  • Proficiency with Microsoft Office, including Word, Excel, Outlook and PowerPoint.
  • Ability to travel up to 20% of the time within North America and internationally.
  • Valid driver's licence.
  • If you have strong technical knowledge, leadership experience and a passion for supporting people and equipment in the field, we encourage you to apply.

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