Production and Operations Manager

About BE Ultimate & BE Athletics

We're athletes making high-performance gear for the teams and communities we're part of. Founded in Vancouver, BC, we started as BE Ultimate — designing custom, performance-focused uniforms and apparel for Ultimate frisbee teams — and today we're growing into BE Athletics, our next chapter that brings the same craft, service, and teamwear support to more teams, programs, sports, and communities across the world. We're a Certified B Corporation, and our mission is to enable and inspire athletes, trainers, coaches, and teams to be Better than Ever.

Our business has been built through strong relationships, high-quality custom apparel, and a deep understanding of the athletic community. As we enter our next stage of growth and expand into new sports and markets, we're looking for an Operations and Production Manager to coordinate the production and delivery of our apparel. This person will work closely with overseas suppliers and our internal team to keep orders on track, manage the details from production through delivery, and ensure customers receive their apparel accurately and on time.

The Role

The Operations and Production Manager plays a key role in ensuring our business delivers high-quality custom apparel efficiently, accurately, and on time as we grow into new sports and markets. Beyond managing day-to-day operations, we're looking for someone who wants to help shape how the company runs and build the systems that support our next stage of growth.

This is a hands-on leadership role for someone who enjoys bringing structure to complexity, solving problems, and continuously improving how work gets done. You will be responsible for overseeing production, inventory management, shipping, logistics, while managing costs, reducing waste, and coordinating the people and partners who bring our products to life.

You'll have the opportunity to shape our operations and production strategy, strengthen supplier relationships, improve product quality and turnaround times, and develop scalable processes that grow with the business. Your work will have a direct impact on our customer experience and the growth of a small and ambitious company.

We're looking for someone who is proactive, highly organized, collaborative, and comfortable balancing immediate priorities with long-term improvements. You'll bring a strong sense of ownership, an eye for detail, and the curiosity to keep finding better ways to deliver exceptional products and service.

What You'll Do — Supplier and Product Management

• Manage relationships with suppliers and production partners, ensuring clear communication around product specifications, production requirements, and timelines.
• Work closely with the sales team and suppliers to coordinate orders, accommodate rush requests, and resolve production issues.
• Oversee production details and approvals, including embroidery samples, logo sizing, and the printed panel process.
• Collaborate with manufacturing partners to update and improve existing products.
• Coordinate pre-shipment quality inspections, review results, and work with suppliers to resolve quality concerns.
• Coordinate supplier invoices with accounting and follow up to ensure timely payment.
• Serve as a key point of contact for supplier and production questions, providing practical solutions and timely support to the sales team.
• Hold suppliers accountable for production errors and quality issues: clarifying responsibilities, expectations and working together to reach fair resolutions and/or cost-sharing arrangements.

What You'll Do — Logistics and Shipping

• Oversee shipment tracking and delivery coordination, proactively addressing delays and keeping relevant team members informed.
• Manage carrier communications, shipping notifications, and shipment-related inquiries.
• Coordinate customs requirements and resolve clearance issues to support timely international deliveries.
• Arrange shipping quotes and logistics for large or specialized shipments, including event gear.
• Manage third-party shipping and forwarding services to support direct deliveries to customers.
• Continuously improve shipping processes to reduce errors and increase delivery accuracy and reliability.
• Evaluate shipping routes, carriers, and service options to identify improvements in cost, transit times, and delivery reliability.

What You'll Do — Inventory and Warehouse Management

• Lead and support the warehouse team, coordinate daily priorities, and provide hands-on coverage when needed.
• Oversee warehouse organization and layout to support efficient workflows and accurate order fulfillment.
• Manage stocked inventory and coordinate replenishment to maintain appropriate stock levels.
• Resolve day-to-day inventory and warehouse issues in collaboration with sales and other team members.
• Improve ERP workflows and operational processes, working with internal systems support to strengthen inventory management and warehouse efficiency.
• Improve warehouse organization, inventory management, and warehouse workflows to reduce errors, make processes more consistent and repeatable, speed up fulfillment, and lower costs.

What You Bring

• 5+ years of experience in production coordination, operations, supply chain, and/or logistics management, preferably in a similar industry. Experience working with overseas suppliers is an asset.
• Bachelor’s degree in Business Administration, Supply Chain Management, or a related field. Advanced degrees or relevant certifications are a plus.
• Exceptional attention to detail and strong organizational skills, with the ability to manage multiple complex orders at different stages, accurately track requirements and deadlines, and consistently follow through.
• Experience working with overseas suppliers and manufacturing partners across time zones, communicating requirements clearly, addressing mistakes, and working toward accountability and fair resolutions.
• Working knowledge of international shipping, customs documentation, carriers, and third-party forwarding services, including navigating delays and changing delivery requirements.
• Experience with inventory management, replenishment, warehouse operations, and order fulfillment, along with a hands-on approach to supporting warehouse staff and coordinating daily work.
• Comfort using ERP and inventory systems, Excel or Google Sheets, and shipment tracking tools to maintain accurate, up-to-date records.
• Clear, practical communication skills and a calm, methodical approach to coordinating with internal teams and external partners, managing competing priorities, and knowing when to ask for support.
• The ability to identify practical improvements that reduce errors, improve consistency, speed up delivery, and manage costs.

Job Demands / Physical Requirements

• This position is based at BE Ultimate’s corporate office in Vancouver, Canada, with the possibility of a hybrid work schedule to be discussed.
• The ideal candidate will be open to working a 12:00 p.m.–8:00 p.m. schedule (Vancouver time) to provide overlap with both our Vancouver team and overseas suppliers.
• This position may require very occasional travel to visit our suppliers.

What We Offer

Compensation:

• BE Ultimate offers a competitive compensation package, including base salary aligned with the candidate’s experience, knowledge and skill set, a comprehensive benefit package, and annual variable pay/bonus. The total compensation range for this position is CAD $65,000-$95,000, which is the anticipated pay at the time of hire but does not reflect similar future job opportunities. Details of the total compensation package will be shared during the interview process.

Benefits:

• Company-paid extended health coverage.
• Paid holidays and generous paid time off.
• Mobile phone allowance/plan.
• Employee discounts on BE Ultimate and BE Athletics products.
• A hybrid work schedule.
• Opportunities for professional growth and development.
• Competitive salary based on experience + bonus structure.

Our Commitment

We welcome and encourage applications from people of all backgrounds, experiences, and identities. We're committed to an inclusive, accessible recruitment process, and we're happy to provide accommodations at any stage — just let us know what you need. Our goal is to create a positive experience that helps every candidate feel comfortable and perform at their best throughout the process.

BE Ultimate & BE Athletics is an equal opportunity employer.

Learn more about BE:

https://beathletics.ca/

https://beultimate.com/